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Complaint Details
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Initial Complaint
08/10/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Unsolicited and very misleading mailed advertisement. Government-like, simulated government issued mail regarding a government backed VA loan. Mail was sent with "mortgage guarantee by the Veterans Administration" in bold letters States "our recent market analysis has determined that your properly at...may be eligible for equity disbursement of ..$$ through current VA loan" States "Use of this equity disbursement is unrestricted and can be limited at your request" "keep a copy for of this notice for your reference" in bold and "response requested" and "equity disbursement based on skipped mortgage payments and an escrow refund check" Sealed like a check with secured document green strip watermark of the White House on front of mailing.Business response
09/20/2021
Business Response /* (1000, 5, 2021/08/13) */ The mail piece you received was directed at qualifying Veterans of the United States military who could benefit from a VA ***** program. You stated that the mail piece was unsolicited as you did not grant verifiable permission to send you this mail piece. We obtained your information from your county court house which is public information. We apologize for sending the solicitation to you. The "simulate Government mail" to you are referring to is nothing more than stock imagery available by all mail house in the U.S. and not ment to confuse you. The mortgage if you were to apply would have been Guaranteed by the VA as we are an approved VA automatic underwriting authority for the VA. Credence Funding Corporation does not use "fake checks" to advertise and there was not one included in your mail piece. I can assure you that all of the marketing pieces that Credence Funding Corporation sends out have been inspected and are in compliance with advertising regulations in your state. Our marketing team has taken your feedback and will put it to good use. We have removed your name from our mailing list as of August 13, 2021. We will always continue to strive to do our best for our Veterans. I hope this response finds you well, and you understand we never intended to compromise your trust in Credence Funding Corporation. If there is anything else we can do or if you would like to discuss this further we are always available at the contact listed below.
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Contact Information
Business hours
Today,9:00 AM - 7:00 PM
MMonday | 9:00 AM - 7:00 PM |
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TTuesday | 9:00 AM - 7:00 PM |
WWednesday | 9:00 AM - 7:00 PM |
ThThursday | 9:00 AM - 7:00 PM |
FFriday | 9:00 AM - 7:00 PM |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.