Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/1225 an appeal was filed with Livanta, a ******** contractor to review a decision by ************** Advantage to discharge my 96-year-old mother from a nursing home before she was able to get out of bed and walk. The appeal was started at 7:48 am with a reference number CA-*******-AP. At 8:38 am, I received an automated message, that after a doctor's thorough review of my mother's medical records, the appeal was denied. So in less than an hour from filing the appeal, it was rejected. I tried calling the nursing home and the business office had no one there to take calls so a review appears not to have occurred. I have the phone record of when the appeal was started, and the time the recorded message of the denial was left on my phone. I suspect Livanta is automatically rejecting appeals without doing any work.

  Business Response

  Date: 02/19/2025

  Livanta LLC cannot affirm or deny any matter related to this complaint without potentially violating federal and state law or requirements.
  

• Initial Complaint

  Date:02/06/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******* continues to be the most incompetent liaison entity when dealing with complaints as a ******** recipient.BBB had interceded in the past and hoping they can get someone from *******. Last time this number ************ was given to me. I called today, and a Ms. ****** picked up, to than bounce me to another Livanta location, and the woman spent more time questioning why I phoned ************ and lost focused on my complaint.Livanta should be eliminated. They keep failing miserable when I keep calling them.

  Customer Answer

  Date: 02/06/2025

   

  Thanks, BBB, for generating a case number.
  Attention LIVANTA
  1). Y'ALL NEED TO better train the people you hire answering phones. Another horrific experience calling in yesterday, and until this day, you all do not have the purpose of my call in from yesterday, where two of your employees could not deliver?
  a). One freaked out, and the other one freaked out even more.
  b). It's almost like they feared for their lives after what happened to the ****************** CEO.
  c). Imagine this: I'm calling in to report the ***************** treatment that ******** pays for, and LIVANTA failed on due diligence when I called, and
  d). Your two employees are giving me the 3rd degree on how I got this Delaware number (see photo). I told them over a hundred times the number was provided years ago when I placed yet another complaint against LIVANTA for the same reasons on poorly handling our patient experience needs. 
  2). If LIVANTA is the "liaison" for ******** recipients, why do we need a third-party entity to fight our battles during doctor's visits?
  a). LIVANTA REPRESENTS ******** IN THE WORST MANNERS, and Y'ALL STILL cannot give us quality of service.
  b). Doctors only care about his money, not everyone's well-being, and OM I EYE SERVICES has this Dr. ****** ******** refusing to do his job.
  3). LIVANTA needs to investigate the poor quality of services. ***************** Care keeps giving me twice by this doctor named ****** ********, who refuses to answer my medical care questions, walks out the door, and then I get an employee to explain what is happening with my eyes and questions on these eye vitamins.
  Employees there validated my concerns. I told them how I was treated, especially the one that witnessed it all.
  In a nutshell, ******** needs to get their money's worth and not keep paying out to doctors, dismissing our questions. It creates major anxieties being told something bad is going on with your vision, then flat-out telling me, 'NO, I WILL NOT SHOW YOU A PHOTO OF AN EYE AND EXPLAIN WHAT'S GROWING BEHIND IT."
  Nor will I explain, "Why am I recommending these vitamins?". 
  He's a great candidate to report to THE BOARD OF MEDICAL EXAMINERS or BOARD OF OPHTHALMOLOGY, but I'm starting out with LIVANTA, THE SPOKESPERSON FOR MEDICARE.

  Business Response

  Date: 02/07/2025

  Livanta LLC cannot affirm or deny any matter related to this complaint without potentially violating federal and state law or requirements.

  Customer Answer

  Date: 02/15/2025

  Livanta contacted me to say she was going to assign the matter to an ****.

  I also received a call from a supervisor from ***************** based on my ****** review, and when I asked her was she calling me because Livanta had called her, her REPLIED was "no," but she was going to speak directly to the doctor to inform him of my formal complaint.

• Initial Complaint

  Date:09/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are writing to lodge a complaint regarding Livanta, a ******** Beneficiary and ****************************************************** which we believe has negatively impacted the care and well-being of our 86-year-old mother during her rehabilitation (Claim Number: WI1721397AP).Our mother required hip replacement surgery after falling and breaking her femur. This injury necessitated urgent surgical intervention to alleviate her pain and restore her mobility. After her successful surgery, our mother was relocated to ************* Skilled ************************* where she received excellent therapy. The staff recommended her continued stay for ongoing recovery. However, Livanta stated her coverage would only last for 20 days, contradicting the recommendations of her healthcare providers and insisting she leave the facility.We appealed Livanta's decision within the required timeframe but were told the appeal could take another 14 days. This delay put us in a difficult position of potentially incurring substantial out-of-pocket expenses of $800 per day while waiting for a decision. Ultimately, we had no choice but to move our mother to BrightStar Senior Living, a Community-Based Residential Facility (CBRF) that does not offer the same level of care.This situation has caused significant distress to our family and raises serious concerns about Livantas policies and practices, particularly regarding their impact on the care of vulnerable elderly patients. We believe their actions do not prioritize patient-centered care, leading to detrimental consequences for seniors who are not ready for transitions.We respectfully request the Better Business Bureau investigate Livantas practices and advocate for more transparent policies that prioritize seniors' health and well-being during rehabilitation.Thank you for your attention to this important matter.

  Business Response

  Date: 09/16/2024

  Livanta LLC cannot affirm or deny any matter related to this complaint without potentially violating federal and state law or requirements.

• Initial Complaint

  Date:09/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Need to file an appeal for ******** non-coverage in ONE WORKING DAY. LIVANTA QIO online appeals site crashes in the middle of my appeal, and I'm forced to start over.

  Business Response

  Date: 09/16/2024

  Livanta LLC's Information Technology and software teams were made aware of this BBB complaint, and they believe they will be able to resolve any issue with the online appeal website. They also plan on putting in tools to help identify any issues with online appeals in the future.

• Initial Complaint

  Date:03/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am already upset over the death of my mother. My mother suffered terribly. My mother had surgery that did not go well at all. My mother passed from this surgery. The care that was given to her post surgery was not good at all in my opinion. I filed a complaint with livanta to investigate. I submitted proof, facts, medical records, labs. ********************** is to investigate. LIvanta is suppose to be for the people, ensuring good care is given. Im sure you would want good care for your mother. ******* ********** Medical director signed off on the investigative findings (TWICE) that was sent to me in writing. In Livantas report, it states that my mother had a thoracentesis that removed 1.9 liters of fluid from her left side, received ***** and other medication which would have been the interventions administered to treat my mothers symptoms at that time. So because of this, Livanta found the investigation to be within there scope of good care. I asked livanta to review this information again because that is inaccurate. A second time, livanta sends me a report in writing stating the above. A thoracentesis/fluids/*********. I am already upset over the passing of my mother and the horrible care she received. My mother was anuric and DID NOT RECEIVE A THROACENTESIS!!! She was on a heparin drip. My mother did not produce urine!! I have the medical records that states this in full black and white. Just log in to the mychart and BAM, its there. I was able to get my mother out of that hospital into another where they placed her back on the vent and found the gtube to be in the incorrect spot. This is a Livanta Doctor that reviewed this twice supposedly. Providing false/inaccurate information to go in favor of the hospital. My mother is gone. I put my trust in Livanta to do the right thing. What does this say about our health care here in *******. What does this say about an entity that is suppose to help the people. I have all in writing. Please assist!

  Customer Answer

  Date: 03/21/2024

  forkono122112210580- My initial filed complaint to Livanta

  File3- Livanta's reply with inaccurate information.  One finding going AGAINST standard of care

  QIO reply- my reply a second time explaining to livanta they are have documented inaccurate information

  File5- Livanta 2nd reply stating inaccurated information and removing the one finding against standard of care

  File 6- Evidence that the treatment documented in livanta's finding is inaccurate and false

   

  Customer Answer

  Date: 03/21/2024

  File7- Evidence that the gtube was dislodged, Gi bleed found

  Customer Answer

  Date: 03/21/2024

  Anuric!  How did she receive diuretics.

  Did livanta investigat, did they read, did they review or did they make up things??

  A medical director signed off on this. 

  Livanta is to help the people.  

  My mother is gone!  The best mother in the world. A great person!

  Business Response

  Date: 03/26/2024

  Livanta LLC cannot affirm or deny any matter related to this complaint without potentially violating federal and state law or requirements.

  Customer Answer

  Date: 03/27/2024

   
  Complaint: 21443175
  
  I am rejecting this response because:

  Livanta is explaining "why" the thoracentesis was NOT done after livanta documented that a thoracentesis "was" done.

  I was at the hospital with my mother everyday. I am fully aware of "why" it was not done. I relayed that information to livanta twice.  Livanta stated mom received medications that are contraindicated in her condition.  Livanta did not review and explaining to me why a procedure was not done when Livanta documented it was is not a resolution.
  
  Sincerely,
  
  **** G

  Customer Answer

  Date: 03/27/2024

  I would like to add to the rejection:

  My mother passed away from Endocarditis 02/02/23.  While under the care of "select", mother entered the facility with *** in normal range.  She contracted a fungal/bacteria infection. Mothers *** reached 18 during the stay at Select.  Also, no documentation or follow up regarding the Pegtube site.  The site was tender and painful.  One nurse docuemented the site was reddened, leaking.  There was no follow up.  The facility did not order MRI to locate the ** bleed and ulcer.  The day of the last blood transfusion, mother was going to get dialysis and I stopped them to alert them to her HGB which was 6 at the time.  They ordered blood stat that day.  No documentation, no follow up.  My mothers condition was to much for select to handle. Furthermore, they did not assess the patient, they did not listen to my concerns.  If they had, the gi bleed would have been discovered and the *** count could have been addressed. No follow up on the wound to her back.   I am not understanding how this falls under standards of care when she passed away from endocarditis and had to have the pegtube replaced.  I have my mothers own handwriting asking for help, stating no one came in for hours.  And to add to all of this, livanta responds with false information documented.  No, I am not satisfied with livanta's reply

  Business Response

  Date: 03/28/2024

  As explained in greater detail below, Livanta cannot affirm or deny any matter related to this complaint without potentially violating federal and state law or requirements.
  
  As you may know,Livanta is a ******** Beneficiary and ***************************************************** (BFCC-QIO) under contract with the Centers for ******** &Medicaid Services (CMS). As a BFCC-QIO, Livanta is contractually and statutorily authorized to engage in health oversight activities. Health oversight activities include overseeing the health care system, including the ******** program. During the course of performing contractual and statutory duties, Livanta obtains and generates two forms of healthcare-related information: (i) QIO Information (QIO Information is defined as any data or information collected, acquired or generated by a QIO in the exercise of its duties and functions under Title XI Part B or Title XVIII of the Act. 42 C.F.R. *******) and (ii) QIO Deliberations/Decisions (QIO Deliberations are defined as discussions or communications [within a QIO or between a QIO and a QIO subcontractor] including, but not limited to, review notes, minutes of meetings and any other records of discussions and judgments involving review matters regarding QIO review responsibilities and appeals from QIO determinations, in which the opinions of, or judgment about, a particular individual or institution can be discerned. 42 C.F.R. *******.). The disclosure of QIO Information is governed by 42 C.F.R. *******, and the disclosure of QIO Deliberation/Decisions is governed by 42 C.F.R. *******. The disclosure of QIO Information and QIO Deliberations/Decisions by Livanta is highly regulated. Livanta could not identify any statutory or regulatory basis to disclose Livantas QIO Information or QIO Deliberations/Decisions, if any exist, to the Better Business Bureau (BBB).
  
  In addition,Livantas QIO Information and QIO Deliberations/Decisions contain Protected Health Information (***). The **************** Portability and Accountability Act (HIPAA) Privacy Rule defines a health oversight agency, like Livanta, as an entity authorized by law to oversee a program like ******** in which *** is used to determine eligibility or compliance with program standards (see 45 C.F.R. *******, definition of ***********************). Under 42 C.F.R. 164.512(d), a covered entity, like *** or a provider, may disclose *** to a healthcare oversight agency, like Livanta, without the patients permission if the disclosure is for healthcare oversight activities authorized by law,including oversight of compliance with program standards. Livanta, in turn, may only use or disclose the *** it receives from *** or a provider for healthcare oversight activities or for treatment, payment, or healthcare operations. 45 C.F.R. *******.
  
  Therefore, because the BBB does not qualify under 42 C.F.R. ******* or 42 C.F.R. *******,Livanta cannot disclose any QIO Information or QIO Deliberations/Decisions. 

• Initial Complaint

  Date:01/11/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  LIVANTA signed off on my case without reviewing the evidence: my medical records, SNF facility records, nurses' notes, pharmacists' notes, and more. They agreed with my HMO's grievance without reviewing any factual evidence. Their employees have not been helpful in my case. I am trying to contact their director, Roger ****** Business Management; however, he won't return my calls. I want him to reopen the case with ****** because it wasn't done correctly. They are a for-profit company paid by ****** to review grievances and handle all appeals.

  Business Response

  Date: 01/17/2024

  Livanta LLC is not paid by ****** to do anything. Other than that, Livanta LLC cannot affirm or deny any matter related to this complaint without potentially violating federal and state law or requirements.

• Initial Complaint

  Date:10/28/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Several months ago my mom went into the hospital with nothing serious or anywhere near life-threatening wrong with her and was gruesomely killed by very blatant neglect, malpractice, abuse, shocking beyond imaginable. Livantra was supposed to do the investigation for ********, but they ignore and disregard all my eyewitness statements and proof of severe abuse and falsification of records and instead work very hard to cover-up for surgeon/hospital manslaughter of my beautiful beloved mom. I can give details, provide pictures and documents and eyewitnesses if needed.

  Customer Answer

  Date: 10/30/2023

  My beautiful, wonderful, kind and gentle, one and only, most precious, beloved mom's name is ****** ********* 9/21/34.  She went into the hospital with nothing like anything anywhere near life-threatening and was subjected to shocking blatant gross extreme neglect, malpractice, abuse dying a torturous screaming in agony excruciating death of things having nothing to do with any exsisting conditions or anything she had going in. At one point after initial release to home a surgeon refused, against the very adamant urging and pleading of me and a profesional nurse  by phone, text, and photo, to see her for a red, swollen, infected incision resulting in her collapsing with sepsis through her whole body, being rushed by ambulance back to the same surgeon who botched another operation and again discharged her against very strong adamant urging to him, nurses, and the hospital patient advocacy that she is not ready, into a rehab that put her in an ambulance and sent her back to the hospital where we had to have her transfered to another hospital to try to save her from injuries obtained from the first hospital. A surgeon there was visibly upset to see the very incompitent malpractice of the original surgeon which he tried to fix, but more horrible neglect and abuse went on there. I was there 12hrs per day every day eyewitnessing to no special mattress, no pillows, wedges, or any kind of bedsore prevention at all for at least the first 2 weeks giving her a massive hideous stage she 4 excruciatingly painful bedsore of the type classified by ******** as a 'never event' meaning it is never caused by anything except neglect, which I witnessed. I am sure that hospital records were falsified as even when I called ************************************** they lied to inspectors that my mom was not in there in order to stop an investigation, and I discover actually removed her from the hospital registry while she was still in there. There was more extreme abuse and gross extreme blatant neglect, all you really have to know simply is that my beautiful, most precious, beloved mom went in with nothing like anything anywhere near life-threatening and wound up dead to know that they killed her. I know that Livanta has thus far gone to great lengths to cover-up for the surgeon/hospital. I am not stupid, and I for the sake of my mom and every vulnerable elderly person after her must ensure there is accountability here and as sure as they killed my mom, one thing you can rest assured of, as long as the sun is still rising and this earth exists with me on it, I will never give up, never cease at all, until they are properly held accountable by authorities such as Livanta. I would like to travel to wherever you are to meet with you, show you pictures, documents, give my testimony to the shocking unimaginable horrors a had to witness and experience my mom go through after walking into a hospital with by all accounts many of the best years of her life to appreciate and be loved and appreciated by so many as myself, her family, her grandchildren who cherished and lived for the times we spent together with her that have been stolen away forever by those who killed her. ****** ********* ************ 

  Customer Answer

  Date: 10/31/2023

  You need to know and fully understand, that I was there through this all. I know that my sweet, precious, beautiful, beloved mom went in to the hospital with nothing like anything anywhere near life-threatening wrong with her. She didn't go in there to save her life and they failed or were unable. It was not even by any mistake that happened that inadvertently caused her death. There were decisions made, like refusing to see her against the very strong adamant urgings and pleading of me and a profesional nurse that she needs immeadiate attention for a red, swollen, painful, infected incision, and choosing not to put her, a bed ridden at that point from what they did to her, elderly woman on a very commonly used air channel anti-pressure mattress, or even turn her with pillows or wedges or any kind of bedsore precautions or prevention measures at all until she already had a massive hideous stage 4 bedsore that caused my poor sweet mom, excruciating screaming in agony enduring constant unbearable pain, among other things also that you need to get and fully understand, that I know. No matter what or who, or for how long you try to use terminology or excuses to explain away and cover-up for, will never ever change what I know. You may as well be trying to tell me it's a cold winter night, when I'm standing in the hit sun on a sweltering ****** with the blinding bright sun beating down. I don't know what fools you must have dealt with prior to even try such pure lies and think I am ever going to say yes you are right? But I'm not one. As plain and clear as anything can ever be, as sure as my mom is dead, she walked in there with nothing like anything anywhere near life-threatening at all, and they killed her, dying of things that she never would have gotten ever at all by any means but from the surgeon and hospital. It is so clear that it should not be necessary, but you cannot even claim to have conducted any kind of serious investigation that ever had any true intention of being anything more than a glaringly obvious cover-up, without even calling me in to meet with investigators.That is the equivalent of basing a murder investigation solely and completely one hundred percent on the word of the suspect whose been caught red-handed where all he has to do is deny it and go free unchallenged to continue on doing the same. How stupid, absolutely foolish, and dangerous to society would that be? They clearly as plain as day killed my sweet, precious mom who was the whole world to many who loved and cherished her as much as life. There is no other way to put it that is anything more than a plain and obvious lie. Nothing, no amount of denying, manipulating words and terminologies or time passing by, or anything anybody, or any number of people can ever say or do can ever even slightly begin to change or alter that rock solid truth. ****** ********* ************ 

  Customer Answer

  Date: 10/31/2023

  You asked for my mom's name, I provided it. ****** *********, birthday 9/31/34.  Why did I get an email saying you are closing thus nastier due to not providing info/clarification?????? ****** ********* ************ 

  Business Response

  Date: 10/31/2023

  Livanta LLC cannot affirm or deny any matter related to this complaint without potentially violating federal and state law or requirements.

  Customer Answer

  Date: 11/01/2023

   
  Complaint: 20790140
  
  I am rejecting this response because:

  It is a made-up and not true excuse only reaffirming Livatras complete absence of integrity and wrongful intentions. There is no reason Livanta cannot talk about this publicly at least in a general manner without specifics, and especially no reason or excuse why they did what they did to my sweet beautiful precious beloved mom.
  
  Sincerely,
  
  ****** *********

  Customer Answer

  Date: 11/02/2023

  In additional I would state and strongly stress for the record, the fact that especially because i am the surviving son and power of attorney for my mom any possible claim of legality to confirm, deny, respond to this claim is negated, and if Livanta so wishes i will be happy to sign a release to all parties easily removing any room to make such a claim so that this can proceed to a resolution. 

  Business Response

  Date: 11/03/2023

  As explained in greater detail below, Livanta cannot affirm or deny any matter related to this complaint without potentially violating federal and state law or requirements.
  
  As you may know, Livanta is a ******** Beneficiary and ***************************************************** (BFCC-QIO) under contract with the Centers for ******** & ***************** (CMS).  As a BFCC-QIO, Livanta is contractually and statutorily authorized to engage in health oversight activities. Health oversight activities include overseeing the health care system in this case, the ******** program. During the course of performing contractual and statutory duties, Livanta obtains and generates two forms of healthcare-related information:(i) QIO Information (QIO Information is defined as any data or information collected, acquired or generated by a QIO in the exercise of its duties and functions under Title XI Part B or Title XVIII of the Act.  42 C.F.R. *******) and (ii) QIO Deliberations/Decisions (QIO Deliberations are defined as discussions or communications [within a QIO or between a QIO and a QIO subcontractor]including, but not limited to, review notes, minutes of meetings and any other records of discussions and judgments involving review matters regarding QIO review responsibilities and appeals from QIO determinations, in which the opinions of, or judgment about, a particular individual or institution can be discerned.  42 C.F.R. *******.).  The disclosure of QIO Information is governed by 42 C.F.R. *******, and the disclosure of QIO Deliberation/Decisions is governed by 42 C.F.R. *******.  The disclosure of QIO Information and QIO Deliberations/Decisions by Livanta is highly regulated.  Livanta could not identify any statutory or regulatory basis to disclose Livantas QIO Information or QIO Deliberations/Decisions to the Better Business Bureau (BBB).
  
  In addition, Livantas QIO Information and QIO Deliberations/Decision contain Protected Health Information (***). The **************** Portability and Accountability Act (HIPAA) Privacy Rule defines a health oversight agency,like Livanta, as an entity authorized by law to oversee a program like ******** in which *** is used to determine eligibility or compliance with program standards (see 45 C.F.R. *******, definition of ***********************).  Under 42 C.F.R. 164.512(d), a covered entity, like *** or a provider, may disclose *** to a healthcare oversight agency, like Livanta, without the patients permission if the disclosure is for healthcare oversight activities authorized by law, including oversight of compliance with program standards.  Livanta, in turn, may only use or disclose the *** it receives from CMS or a provider for healthcare oversight activities or for treatment, payment, or healthcare operations. 45 C.F.R. *******.
  
  Therefore,because the BBB does not qualify under 42 C.F.R. ******* or 42 C.F.R. *******, Livanta cannot disclose any QIO Information or QIO Deliberations/Decisions. 

  Customer Answer

  Date: 11/04/2023

   
  Complaint: 20790140
  
  I am rejecting this response because:

   This response is nothing but deliberate obfuscation. An obvious attempt to confuse a simple matter that does not require violating any Hepa or laws or codes, and even if I did, I have full official authority to do so. My mom went into a hospital with nothing like anything anywhere near life-threatening, and was killed, dying solely of injuries and things caused by the surgeon/hospital. As clear as *** in simple terms there is no possible way to even suggest anything other than they killed her, I can easily demonstrate that fact beyond any question as I have, as if it is not plainly obvious, The only possible way that Livanta could not determine the fact is by blatant glaring obvious intentional cover-up. Cover-up that encourages and ensures continuing escalation of known deadly conditions and actors completely unchecked and unrestrained. Making Livanta complicit to every further death that they failed to stop by taking action in this case. 
  
  Sincerely,
  
  ****** *********

  Customer Answer

  Date: 11/04/2023

  I ****** ********* just wanted to confirm that you have received my rejection of Livanta's irrelevant response.

  If not please let me know so that I may respond in time. Thank you. ****** ********* ************ 

  Customer Answer

  Date: 11/08/2023

  More Information..As per your latest email i am requesting this case to be re-opened. Thank you. (If this is the case, please reply to this email and for the complaint to be reopened so you can submit a response to the business. After your request is processed, you will receive an email asking for your response with a link to the complaint.)

• Initial Complaint

  Date:04/12/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  see Attached document

  Business Response

  Date: 04/14/2023

  Livanta LLC cannot affirm or deny any matter related to this complaint without potentially violating federal and state law or requirements.

  Customer Answer

  Date: 04/18/2023

  
  Complaint* ********
  
  I am rejecting this response because: At the very minimum Livanta should be able to provide a response as to why Livanta did not provide a response as to why Livanta did not specifically address , respond etc. to that stated as stated in my complaint not once but twice in that after the first response to my complaint I contacted and discussed with Livanta and was informed to request a reconsideration and again Livanta did not respond to that stated as stated in my complaint, also Livanta should be able to identify what federal and state law or requirements it is referencing etc.. 
  
  
  Sincerely,
  
  Theresa ********

  Business Response

  Date: 04/18/2023

  Livanta LLC cannot affirm or deny any matter related to this complaint without potentially violating federal and state law or requirements. Such laws include HIPAA/HITECH, QIO Confidentiality regulations such as 42 CFR 480 et seq., and Maryland Personal Information Protection Act.

  Customer Answer

  Date: 04/21/2023

  
  Complaint: ********
  
  I am rejecting this response because:Livanta did not, has not, will not provide a specific response for that stated as stated in my complaint which can be made to me directly , did not, has not, will not provide a specific response for the refusal of Livanta to not provide a specific response for that stated as stated in my complaint which can be made to me directly all of which should etc. be able to be responded to by Livanta to me directly  without potentially violating federal and state law or requirements.  Theresa ********

  Business Response

  Date: 04/26/2023

  Livanta LLC ("Livanta") cannot provide information to the BBB related to this complaint without potentially violating federal and state laws and regulations. Livanta has a help line at (888) 396-4646 that is open Monday-Friday: 9:00 a.m.-5:00 p.m. (eastern standard time) and Saturday-Sunday: 11:00 a.m.-3:00 p.m. (eastern standard time).

  Customer Answer

  Date: 04/28/2023

  
  Complaint: ********
  
  I am rejecting this response because: The response by Livanta did not respond to that of Livanta should etc. be able to respond to me directly without potentially violating federal and state law or requirements as stated in my previous response etc.. 
  
  Sincerely,
  
  Theresa ********

• Initial Complaint

  Date:03/24/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had filed a complaint against my family care physician, Dr.Michael ********* but recently retracted it. However, this BBB Livanta complaint that I am filing has to be escalated because they obviously filed it against the wrong provider and I don't know how this could have happened except for total incompetency and negligence. Apparently, they have the complaint being filed against MLHC Primary Care in Aston, PA. which is a blatant and unacceptable mistake and it is totally inaccurate and unacceptable . I am going to find out who oversees Livanta and register a formal complaint with that entity as well.

  Business Response

  Date: 03/29/2023

  Livanta LLC cannot affirm or deny any matter related to this complaint without potentially violating federal and state law or requirements.

• Initial Complaint

  Date:03/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Livanta 's letter to me dated February 22, 2023 gave me an admission date of May 12, 2022 to May 16, 2022. In the body, it is stated that I told them I was admitted May 21, 2021. Later on the letter states that I was admitted from May 19, 2022 to May 24, 2022. My record indicates that I was admitted on May 19, 2021. I was not seen by a cardiologist in the hospital as stated in this letter. No one can schedule me for any procedure without my permission. I asked the physician assistant if she knew what Tachycardia was and if she knew what "as needed" meant. I did not have a Tachycardia attack--was diagnosed with it July 2019 and went to the cardiologist in October 19. I was dismissed after the second visit with a good report. The 10 milligram request was made by me--not the doctor--because the heart beat was scary. I only filled one 3-month prescription and I still have pills left. I DID NOT HAVE A TACHYCARDIA ATTACK. I called the cardiologist and she related to me that the physician assistant had told her that I had one. She would Never have told her to give me 120 milligram daily, as stated in the letter. That is preposterous. I found out after receiving my medical record that I was given 120 milligrams the night before the bathroom fall. I went into the jaws of death that night. (She said she was going to give me tramadol; my record reflects that is a no.) I have no knowledge of the renal insufficiency mentioned in the letter. No mention is made of the fact, according to my records, that I was overmedicated with anesthesia, injured my right knee with excruciating pain and found to have osteoarthritis in the left knee. I had to request the x-ray--just put me in the bed with no apology. My personal hygiene was neglected for 5 days--a long time to not even get a sponge bath. I was billed for physical and occupational therapy even though I received neither. I NO LONGER TAKE PROPANALOL. Diagnosis printout did not recommend it.

  Business Response

  Date: 03/09/2023

  Livanta LLC cannot affirm or deny any matter related to this complaint without potentially violating federal and state law or requirements.