Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Robert's Auto Mechanic has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforRobert's Auto Mechanic

    Auto Repair

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    42 Hudson St # 108, Annapolis, MD 21401-8537
    BBB File Opened:
    6/28/2012
    Years in Business:
    15
    Business Started:
    1/1/2009
    Alternate Business Name
    • Roberto Engine Repair

    Industry Tip

    BBB Tip: How to prepare your car for winter

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    11/09/2021

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    My car was stalling, wouldn't go in reverse, sometimes wouldn't go forwards until it sit for a while, couldn't get over a 2 inch speed bump, I put it in Robert's shop he test drove it and told me it needed the transmission fluid changed I paid him $150 for labor, spent $120 for transmission fluid at the Nissan dealer, the same day I picked my car up it did the same thing, I took it back to him a week later, this time he test drove and said the transmission needed to be replaced he ordered it put it in ,the Same day I got it out the shop ,it did the SAME EXACT THING, I called him he said it needed to be reset by the Nissan dealer, I took it to Nissan and the same day, they charged me $135 and told me they couldn't fix my car because Roberto's shop had broken something while changing the transmission, I let the Nissan mechanic speak to Roberto, they explained to him that they broke my car, Roberto got smart with them,the he said he's not fixing my car or repaying me, they left parts hanging of my car,parts where laying in the bottom that should have been put back together ,they put the battery in wrong, they are the only ones who work on my car,now he's saying it's not the transmission, so that means there was nothing wrong with the on he took out cause I still have the same problem, I tried to work with him but he just said he don't know what to tell me but he can't reimburse me, the transmission was $1,700 ,labor $ 700 ,the people he ordered the transmission from said Roberto is the only one who can return it, I told him if he didn't fix my car I was calling a lawyer he said he doesn't care if I call ***** ****** ""

    Customer Reviews

    1 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Karole B

    1 star

    05/16/2023

    Not much English spoken , I feel like they only fix cars that are worth it ,and fix the minor problem cars after . definitely something fishy going on there! The owner Roberto never updated me that he was going on vacation to his country! Had my vehicle sitting at the shop 2 weeks and counting if I didn’t go get my keys , car way in the back with no explanation or time or day my vehicle would suppose to had been tooking care of. Like if I didn’t need my vehicle! I’m a mom of 6, that plays sports and after school activities! Communicating doesn’t cost your business nothing at all !!! all I needed done was a new throttle body and a starter but of course it was a major job! Once I complained all he could do was keep asking me if I wanted my keys back? But why have me waiting if you didn’t have intentions of fixing!!! Definitely won’t be back!!

    Local BBB

    BBB of Greater Maryland

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.