Business ProfileforFlag House Inn

I booked a room at the location on 8/18/23 and they charge my credit card upfront for a total of $1137.72. Then a few days later on 8/22/23 they charged my credit card $53.00 for the parking fee. The reservation at the hotel was made for 9/22/23-9/24/23. I had received the first phone call from the property from an unknown woman. She was inquiring about who was staying at the hotel and if we needed any information for our stay. The phone call was pleasant and kind. The next day, 9/19/23, I received a 2nd phone call from the property and this phone call was rather unpleasant. The woman, Mary ****, was condescending and rude and alleging that we had lied about the guests coming and there was need for an additional charge. This was very offensive. Extremely rude and unprofessional, she falsely claims I'm cursing at her and hangs up the phone. A completely erratic response. She then proceeds to charge my card another $53.00 for a penalty. I then attempt to call back to speak with some kind of management to rectify this situation. The number I called was ###-###-####. Unable to get through on that line, I attempted the answering service number ###-###-####. The call screeners then informed me that the hotel refuses to speak with me and that my reservation is canceled and I will not be refund. I then sent an email to reach some kind of owner or management expressing my issue and that I am not canceling my reservation. No response to the email. I continued to call throughout the day and the staff refused to talk to me. The next day 9/20 my wife called a different number ###-###-#### and spoke with "Devlin" who claimed to be a manager. He then repeated that the hotel is canceling my reservation and not refunding the money. I made another attempt today to reconcile speaking with "Andy" and the hotel refuses to honor my reservation and refusing a refund.