ComplaintsforLiveBuyers, LLC

• Initial Complaint

  09/21/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I signed up through USHud Lead generation and was given the livebuyers website as a premium option for my purchase. I was served less than 1/3 of the promised leads that were given to me, and the return on my investment was zero. The leads were shady, and often with no direct contact info. And when contact info was given, they had no idea livebuyer was selling their information. I may ****** premier agent and convert 46% of my leads monthly. I canceled my subscription in one month before the end of the term, And was met with a response by the live buyer representative Mike H******, by being called a liar, and other narcissistic and verbally abusive responses. I make a very good living on my career, and have no need to lie about canceling my subscription to get my $1400 reimbursement back. they are obviously hard up enough to insult their consumers and are astoundingly capable of doing so with permission from the owners of their corporation. I’m absolutely disgusted at this web service and their fraudulent regeneration company.

  

  Business response

  09/24/2023

  Multiple representatives from LiveBuyers asked the client to simply forward a copy of the email that she sent for cancellation. Client claimed according to her records, a cancellation email was sent on a specific date. We will gladly issue a refund to the client if she can literally click two buttons, and forward a copy of the email sent to us at [email protected]. We are a business, with terms of service, and cancellation policies. Our cancellation policies are simple; we ask for 48 hours notice prior to your renewal date in order to cancel an account. In this case, the client let us know multiple weeks after her renewal date, and has since failed to provide a copy of the email she claims to have sent for cancellation.
  

• Initial Complaint

  12/09/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Live Buyers did not hold up their end of the contract which was to supply 40 leads a month and a functional website from 9/19/22- 12/19/22. I tried several attempts to contact my rep Bryan S******* to resolve the issue and he never responded to my concerns. At that time I disputed the charge with my card company. Live Buyers deactivated the website. Live buyers never contacted me to resolve the issue and will not issue a refund to my card company. Management was supposed to call me, but they had a representative named Kendra call me to tell me they won't issue a refund. She cannot release her last name as it's private information. The company is a scam and will take your money and run. The website was not functional, could not be located on the web, and there is no communication.

  

  Business response

  01/18/2023

  Business Response /* (1000, 7, 2022/12/19) */ We received no indication of any dissatisfaction on the consumer's part until they disputed their transaction as "fraud". At this point all communication was forced to occur directly with the credit card company due to the disputed charge. As the money had been take from our account due to dispute, we ceased to render service. Had the client contacted Member Services by phone, email, or directly through the site we would have been eager to work with them. This post appears to be retaliation for the client's credit card company ruling that we are in fact a legitimate business with a viable product. Consumer Response /* (3000, 9, 2022/12/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) I sent emails to my rep asking for assistance with the poor website and below set expectations on lead count. My emails were never responded to and my voicemails unreturned. The website was inactivated once I filed a claim with my card company in retaliation and no one from Live Buyers tried to contact me. I paid for a website and leads for 3 months and the website was only activated for a single month and it never functioned properly. I was told by Kendra that they cannot issue a refund because I went through my card company, but this is simply not true. Joe from Live Buyers told me I was receiving a refund and Kendra called to contradict that. I cannot get a truthful answer from anyone at the company. Live Buyers did not fulfill the contract or provide the agreed upon services and I am owed a refund. I was also told a manager would be calling me, but I never received a call. The above mentioned practices have left me concerned for other consumers that may try their services and it needs to be documented that this company is not trustworthy or truthful with their services. Business Response /* (4000, 11, 2023/01/06) */ On 09/22/22 Client ************ signed up for IDX Website, and Lead plan - (Our Grow Plan) - Targeting Buyer leads. Our Grow plan quotes FIFTEEN - FOURTY leads per month. We have a range to cover varying markets, and varying results. In the clients first 40 days of service, she received 9 leads. We have 150+ five star reviews because we provide excellent service - but our average client gives us an opportunity to rectify problems If/when they arise. The website was indeed only active for a month, because the client disputed the charge only 40 days into the 90 day service. Upon Loss of the chargeback, we received answered inbound, and reached out to the client un-answered as well. Consumer Response /* (4200, 13, 2023/01/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) Per Live Buyers response, I am entitled to a full refund. They have testified that within the first 40 days of my subscription that I received 9 leads when I was promised 40 leads a month. Live Buyers took my money but had no intention of upholding their contractual agreements. I have not received a refund, I did not have a functional website, I did not receive the service I was promised, and I would like to prevent any other consumer being victim to Live Buyers fraudulent claims. This is a very clear cut example of false claims made by Live Buyers. I have never received a call or email from the company attempting to rectify this situation. The one time my call was answered by Kendra, she was rude and provided me with a false email address to send my proof of communication attempts with my rep Bryan H*****. I highly question the validity of this companies 5 star reviews.

• Initial Complaint

  12/06/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  . On October 04, 2022, I signed an Agreement with Live Buyers LLC. Live Buyers did not uphold the agreement. I was told by the salesperson I would receive guaranteed 10 leads per month. I have received 6 in 2 months. All of the leads did not have a clue what I was talking about and 3 of them were very upset I had their information. The website login to the back office does not work and has not worked for over a month. I have called and emailed 3 times with no response. Per section 4 under the contract, they are to provide technical support in a timely and workmanlike manner. The current balance owed under the Agreement is $1,057.30.

  

  Business response

  01/11/2023

  Business Response /* (1000, 21, 2023/01/05) */ We have communicated with the client and come to a pro-rated refund agreement that has was issued to the client on 12/08/2022.

• Initial Complaint

  06/09/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I paid the business 833.00 on May 23rd, it took over 10 days to get the site up and running, after they promised 3 days, the so- called buyer " leads" had no information attached to them, and as a result are useless. The sales agent Jordan misrepresented the total number of leads zi would receive. having me to believe it was 30 delete and 40+ buyers. in reality is only half of that. But after 3 weeks, only 2 sellers and 3 buyers delivered. These leads had no information which makes them useless. The site looks bad and is lacking 50% or more of the actual listings, the admin area is very hard to use, It does not import my own listings! I've submitted ticket after ticket, it's still non functional. The ads are now running in other parts of the country and now no leads in 5 days..

  

  Business response

  06/21/2022

  Business Response /* (1000, 5, 2022/06/15) */ It is frustrating that the client has jumped from emails about her websites listings, to immediately posting a BBB review about our business. We have been nothing but communicative and supportive. Our normal quoted delivery time for a website is 5-7 business days, and 5-7 business days for an ad campaign. In this case, we had your website, and ad campaigns launched within 10 days(about 7 business days in total). This was even delayed due to DNS configuration bugs on the domains side, for *************.com (client domain). This particulars client's listings are not on their website because their broker owner/ brokerage does not syndicate their listings with *******. This is a free, zero cost option, and I provided ****** instructional videos for her broker on how to get their listings syndicating through *******.... And this BBB review was our response. We are a national channel partner with ******* for Listing data syndication, and manage over 3,000 real estate websites for agents and brokerages of all sizes, and no one has ever had an issue if we've had to have them add their listings into *******s Syndication.... I have personally offered to jump on multiple Zoom webinars with this client, and those offers have gone un-answered.... The client is claiming we are a bad product or service, but isn't willing to work with us! I would be happy to jump on a call with your broker, and personally walk them through the process of signing up for ******* syndication. Your website and ads launched 13 days ago and we have generated multiple leads in that time frame... All due services have been provided to the client, and we will consider this BBB review the clients written cancellation request. Due to the pass through nature of ad account funding, LiveBuyers is unable to offer refunds during billing periods.

• Initial Complaint

  10/01/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  The business promised to provide buyer leads for my mortgage business via text and email based on the website they created. No leads (the product purchased) were sent to me via email and text as promised. The only follow up provided was to ask for more money. Sales representative was hostile, rude, and blamed me. He refused to offer any type of resolution for the situation or put on a manager/supervisor.

  

  Business response

  01/25/2022

  Business Response /* (1000, 5, 2021/10/11) */ Client signed up for shared website/advertising expense(co-brand) with real estate agent K**** D****. Clients split the marketing expense for a quarterly billing subscription service. During the first 90 days of service, client received 49 leads, which was on par with our expectations. At no time did client ever reach out to our member services or account management team. Clients account went into a "Problem Billing" status, which prompted the outreach from our team, and in turn motivated this BBB review. In light of our terms of service, and contracts both stating 48 hours notice is required in order to cancel an account, we will not be issuing a refund to the client. Consumer Response /* (3000, 7, 2021/10/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) The response from LiveBuyers is 100% inaccurate. I was specifically promised text and email leads through the website that would be set up by the sales associate. I was specifically told that a minimum of 3 months was required. I agreed to the 3 month minimum ONLY as a trial period with the expectation of leads trickling in. I received 0 text messages and 0 emails on any leads. The sales associate promised to follow up monthly, and he did not. I was promised text and email leads to generate business, which I did not receive. I paid for a product that I did not receive in any form or fashion. The sales associate when he called to ask for more money was rude, abrasive, and unprofessional. This is a predatory company that di not deliver on anything that they promised. UPDATE: After my interaction with the sales associate where I specifically said that I was not giving them any more money, they charged my credit card again against my specific wishes and request. Business Response /* (4000, 11, 2021/10/26) */ ***Document Attached*** I just reviewed the entire call log between Mr. Br****, and his respective account manager with LiveBuyers.com. In a 3:33 phone call on Wednesday June 30th, Mr. B***** provided his payment information for the split payment account, and also supplied his contact information to be advertised on the website, as is displayed: https://www.galvestonhousefinder.com/meet-the-team/ The co branded agent that is on this account, is insistent on keeping the account going, and that he likes the leads and service. The leads went to the primary name on the account, as they were supposed to. There was no mention in any phone calls of leads being explicitly sent to Mr. B*****. I am happy to provide the recorded phone call to all parties - at this point I am withholding it, as it has credit card information in the call. I have attached the clients account summary showing email history, and also attached a hard copy record of the invoice and payment receipt that was sent to the client, which does explicitly state the renewal and cancellation terms - which can also be found: https://www.livebuyers.com/terms-of-service/ On 09/30/2021 the clients account went into a problem billing status, and was auto-rebilled the following week and went through. In light of the miscommunication, we have issued a refund of the September 30th charge of $1011.00.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩