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ComplaintsforCapital Driving School
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Complaint Details
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Initial Complaint
02/12/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I signed my son up for their driving school last fall - for a Sunday evening program. The first issue was that the Zoom link for the class was only going to my email, and since I travel, it was a challenge to get it to my son. I asked the school to add my son and husband's emails and it was several weeks before that happened. Then my son missed a class. It took numerous emails, and phone calls, to get a response as to how he could make up the class. Finally, I was told he could do it in February. He only missed one class yet they said he needed to make up two, but we've been so beaten down by their poor communication that my son re-did the class he had already completed, just because it was easier. He has one class left, and they have reverted to sending the Zoom link only me; again, a challenge given my travel but we are working around it and making it work. Finally, the driving portion of the course. It was hard to get a response to my question about when the driving portion would be offered. When I finally did, the slots filled up rapidly and after signing up, I learned the date would not work for my son. I emailed the school about changing the date and again, no response. I also left a voicemail (I've left several during the course of the class) and have never received a reply call. I found an open slot in their Sign-Up Genius form and have signed up, but I have no idea what the process is (or timing) for the next driving class and my son still needs to do two more classes. This company has been terrible to communicate with and they have dragged out my son's ability to get his license; I still don't know when it will happen.Business response
02/20/2024
Dear Ms. *******
Thank you for bringing the issue to our attention.
We apologize for any inconvenience or frustration caused by our lack of a speedy response in communication.
As a policy, we try to respond to all calls and emails within 24 hours.
We will work hard to make sure your's and your son's experience with Capital Driving School will be professional and timely.Thank you,
Capital Driving School
Customer response
02/21/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 21272295, and find that this resolution is satisfactory to me.
Sincerely,
****** ******
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.