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ComplaintsforLa-Z-Boy Furniture Galleries
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/19/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My recliner broke a couple months ago and I have attempted to have them fix it under their warranty. I have called the service number, asked the salesman to help, and filed a claim on their Website. I have never received a response to any of these. How can I get them to respond and fix it? Thank you for your time.Business response
01/16/2023
Business Response /* (1000, 16, 2022/12/28) */ Dear BBB, We are sorry for any frustrations that this customer has encountered throughout their service experience. The current La-Z-Boy warranty has been in place since August of 1992. La-Z-Boy offers a limited lifetime warranty on the parts of the frame, mechanism, and springs, against manufacturing defects, for as long as the original purchaser owns the product and can supply their dated receipt as proof of purchase. Fabric, leather, and standard foam padding have a one-year warranty, against manufacturing defects, from the date of delivery of the furniture into the customer's home. Labor to repair or replace any defective parts is covered for one year from the date of delivery of the furniture. The following is a link to our full manufacturer's warranty: https://www.la-z-boy.com/content/CustomerCare/parts-warranty. We called the customer and left a voicemail requesting their service request. We have opened up a service claim for the customer. A certified La-Z-Boy technician will be contacting the customer in 2-4 business days to schedule a service date. We kindly ask that this complaint be closed as we are actively working to resolve this customer's concerns under the terms of the La-Z-Boy warranty. Kindest regards, La-Z-Boy Incorporated, Madisyn ***** E-Commerce Coordinator CM XXXXXXInitial Complaint
06/02/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Opened a warranty ticket for my couch with La-z Boy Customer Care on May 2, 2022, case number XXXXXX. The agent informed me that a technician would call to schedule an appointment. As of today I have not received a call form a technician. I called Customer Care on 5-5-22, 5-9-22 and 5-25-22. Also called store on 5-13-22, left message and they returned my call on 5-15-22. It has now been over a month and still no call from a technician or an appointment schedule to repair my couch which is under warranty.Business response
08/26/2022
Business Response /* (1000, 16, 2022/07/12) */ Dear BBB, Thank you for contacting us regarding this customer's concern. We do not have a service technician in this customer's area. We located a courtesy dealer in the customer's area to provide service. They had a service technician out to the home and we ordered the nessecary parts for repair. The parts were delivered on July 10th and the service provider has been contacted to schedule the installation of these parts. We kindly ask that this case be closed as we are working to repair this customer's unit within the terms of our warranty. Kindest regards, La-Z-Boy Incorporated, Madisyn H. *************************** CM XXXXXX
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.