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ComplaintsforStickerApp
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/06/2022
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I have a candle company and I ordered stickers from StickerApp to create labels for my candles. I purchased $416 worth of stickers that were specified as "white custom labels (on sheets)". I could not have gloss on them due to the toxic chemicals that can come from a glossy sticker melting on a candle jar if it gets too hot amongst other reasons. They sent me glossy stickers that were also blurry and did not look like the proof that was sent to me. This company will not give me a full refund unless I pay for the return shipping. I shouldn't have to be out of pocket for a mistake they made. They are making me pay for return shipping for a product that I did not order. They also have no phone number and their emails have been between 5 different employees back and forth and they don't respond in a timely manner. This back and forth emailing has taken over a week I need this resolved in a timely fashion so I can get the labels I need for my company. I would like a full refund right away.Business response
01/21/2022
Consumer Response /* (2000, 5, 2022/01/07) */ Re: BBB Complaint Case# ******** (Ref#XX-XXXXXXXX-XXXXXXXX-X-XXX) External Inbox ***** ******** <******************@gmail.com> 9:48 AM (7 minutes ago) to me Thank you. I have resolved this case on my own ***** ******** Owner of Creepy Candles XXX-XXX-XXXX
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.