Customer ReviewsforW L Staton Plumbing, LLC

My sump pump had completely failed. Was looking for a plumber\hvac company that believed in quality service and not ripping off customers. They were able to get out to my home 20 minutes after I made the call. Sump pump was fixed in just a couple of minutes. Had a fun time talking to the guy, They also came back to replace my garbage disposal and fix the piping under my sink. I have a dead a\c unit, an old furnace and water heater that needs replacing. I'm hoping to get the same quality of service and reasonable pricing as I've had so far.

Had W.L. come out to get my furnace started after getting oil delivered. They came the next day (which was great) however they were here for about 15 minutes and simply bled the furnace and started it up and I got charged $400 before a $75 "discount" which seems quite high for such a quick and easy service that required no parts or additional labor (and that wasn't an "emergency service call.") They claimed they weren't charging me the additional $99 service fee so I was actually saving money (Wow!) Like other reviewers, they never mentioned price before starting up the system. Last year when I had this same thing done it cost me $180. I appreciated their quick response, however they definitely overcharge for the services they provide.

On February 12th, 2022, W.L Staten sent a tech out to install a simple easy trap on my basement unit and a wet switch on my attic unit. Since that visit, my life has been turned upside down!!! On that same day, five hours prior, I had my ducts cleaned by another company. Before the W.L. Staten tech arrived, my heat had been running successfully without any problems for five hours prior to their arrival. When the tech arrived, he advised that the install of the easy trap and wet switch would take approximately 40 minutes in total. Almost close to two hours later, the tech was still in my attic installing the wet switch. When I approached him to see what the problem was, he kept saying that there was something with the fan. When he advised that it was okay to turn the heat back on, all of this smoke started coming from my vents in my master bedroom. The room got instantly foggy. When I asked him what he did to my system, he said "it was like that when I came", which was a lie!! Both systems were in tip top shape before the tech arrived. Prior tSmoke was NEVER coming from my vents!!! I called back to the company and spoke to Chris, who was so incredibly rude to me and was making me feel like I did something wrong! The next morning, February 13th, I woke up severely dizzy and have been dizzy and plagued with health issues that have worsened ever since!!! The fire department and Washington Gas have been called to get to the bottom of what is making me sick from my HVAC. I have been in and out of the ER!! I have hired 3 companies to look at my HVAC system and the final company was the ONLY company that thought to check my refrigerant levels. On 5/22 leaks were found in both units, with the attic unit being the worse. I strongly believe both of my units were sabotaged by the W.L. Staten tech. The smoke from my vents was refrigerant that was intentionally leaked. And I have been breathing in those gases, which explains my health issues! BEWARE!