Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/03/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was continually contacted by Tom from Qazzoo for over a year telling me I would not regret it. He told me that the contacts they provided me with were vetted, and would be active buyers or sellers in the real estate market. He said that Qazzoo actually talks to the clients prior to them handing them off to their partners. When I finally decided to try out their services Tom P***** assured me that these leads were thoroughly vetted and would be expecting me to contact them. Or they fill out an online questionnaire that said I want some one to contact me and volunteered their info. This was an absolute lie, most of the information I was given for leads were inaccurate or they did not respond to phone calls or emails from me. The few people I did talk to said they never gave permission for there information to be shared. Most of them were scrolling on foreclosure websites and wanted nothing to do with a Realtor. I was hung up on several times....these are not vetted leads! I called and addressed my concerns with Qazzoo and was told many more lies, that only a small portion of the leads didn't know that they had signed up to be contacted (I asked about this before joining and they told me this doesn't happen) their customer service said they would adjust the leads to give me better quality. So long story short is they said all the leads were vetted and they were not. I was called several times by Tom he built up a repport with me. Told me that I could trust him and explained that all his companies leads go through a vetting system and they asked to be contacted. (not true) The quality was so bad that I didn't get one new client out of this...which lets be honest that is why realtors pay for leads. This company took $840 from me and refused to give me a refund after giving me the run around and not actually providing the service offered. They also waited a lot of time that I spent working on making contact with people who were either upset I called or not interested!

  

  Business Response

  Date: 02/20/2025

  The client signed up on August 23, 2024 and was given several months for free in response to her letting us know she’d been unable to convert any of her leads. Coaching and training materials were also made available at that time. 

  As the client signed up over a half year ago, it is understandable of they do not recall the details of our sales call. At no point was the client told that the leads were vetted or that we talked to the leads ahead of time. Instead, the client was told that the consumers complete an optional 13-point lead form. The client was further told about our exceptionally liberal return policy, allowing them to return any invalid leads. 

  
  At the client’s request, the account was removed on 1/28/2025 and will not be charged again. We will not be issuing a refund. 
  

  
  

• Initial Complaint

  Date:09/03/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Qazzoo violated our contract to provide me w/the 2nd month free & continued to charge my CC on 2 separate occasions. After the 1st time, I had to make several calls & send emails back & forth to help their reps Meleah R***** (Customer Service/Accounting) & Chuck W**** (Sales) understand their error. Once they listened to me/reviewed the detailed email I had sent when 1st entering into this contract, Meleah refunded what was owed-$249. I expressed my concern that I'd have to closely monitor their activity on my CC account, as trust had been broken. Meleah assured me this wouldn't happen again, she wasn't involved last time and she had changed the billing settings in my acct. The next month I was charged again-$249. I emailed a request to have my contract canceled immediately & for a refund of $498 to be made, $249 for their 2nd error & $249 for Qazzoo failing to provide me w/the 2nd month free & continuing to charge my acct in violation of our contract. I also requested that my CC information be deleted so Qazzoo no longer had access to my acct. If I didn't catch them, they would have kept charging me. Meleah emailed & confirmed only $249.00 was being refunded. Simply reimbursing me a 2nd time for their error is not adequate. I requested a call from someone who was empowered to make things. Meleah called & refused this request. I reiterated my concerns re: their dishonest business practices & she wouldn't allow me to talk w/anyone above her, stating she is the only person who would handle this. Meleah repeated her reason for refusing my request. I let her know that I would contact the BBB & she wasn't concerned. She was abrupt & kept repeating her stance, therefore I hung up knowing I had no other option. Simply put, Qazzoo should extend an additional refund of $249 for violating their contract not once, but twice, therefore causing me significant distrust and just reason for my request.

  

  Business Response

  Date: 09/06/2024

  We apologize for our error in billing. The July charge was to be pushed to August due to an extension. This extension had been overlooked by our Finance team and a refund was issued.
  The August charge, however, is valid as the client had committed to 90 days to be paid monthly.
  The client is set to cancel and not be charged again, with only having paid 2 of the 3 agreed upon charges. We wish them the best of luck in their next endeavor. 

  Customer Answer

  Date: 09/09/2024

  
  Complaint: ********
  
  I am rejecting this response because: It is not enough to just refund me what was wrongfully taken, especially since this happened twice and I had to monitor Qazzo and "catch" them both times. I believe this to be Qazzo's business practice and that they have likely deceived other agents without them knowing. If all they are asked to do is just return what was stolen, Qazzo is unlikely to make the needed corrections to their deceptive processes to insure others won't be wrongfully charged.
  
  Sincerely,
  ***** ********

• Initial Complaint

  Date:08/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was approached by a member of the Qazzoo team to receive leads in my area. I have accepted every lead, and personally called each client. All 10 of them have been fake, including a felon looking for a job, someone who didn’t even know how I got their number and another who spoke to me with the kindest remarks (that’s sarcasm.) $379/month for this is absolutely ridiculous. I have reached out to have my plan cancelled immediately.

  

  Business Response

  Date: 09/06/2024

  We apologize for our onboarding failure. The beauty of our service is the ability to pick and choose leads as well as return invalid ones. All leads are user submitted and have expressed a desire to purchase and/or sell a home. While the leads are filtered, some things will get by our filters. 
  Attempts to reach the client to discuss the return feature of our leads were met with unreturned voicemails. As we were unable to reach the client to discuss the issue, we took the liberty of releasing them from the 2 remaining charges they had committed to. 
  Should the client decide to take advantage of our return feature (flagging), we will be more than happy to give them a month on us. 
  
  

• Initial Complaint

  Date:07/08/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A company called Qazzo leads The company recently charged my credit card for $1097 unauthorized. I've been locked out of the account with the leads I had prepaid, and have had no communication regarding these issues.

  Customer Answer

  Date: 07/17/2024

  The company has corrected the error completely. Reimbursed the loss and refunded to accidental billing. They were very kind and generous resolving my concerns. Thank you

  

  Business Response

  Date: 07/24/2024

  Tell us why here...On 3/28/2024 the client agreed to quarterly billing. All that was required to cancel was an email to [email protected] at least 48 hours prior to renewal. 

  
  Client reached out through on a  relative's phone on 7/8 upset that she had renewed while recuperating from health and personal issues. At that time the client had agreed to let the charges stand in exchange for additional time to use the service at no additional cost. 

  
  The next day the client disputed the transaction with their bank. Had the client negotiated in good faith instead of backing out of their deal, a refund would have been possible. At this point we can no longer issue a refund due to the dispute. The issue is now up to the client’s bank to decide. 
  
  

• Initial Complaint

  Date:07/02/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had terminated the contract with Qazzoo back in May (a month after signing in April) because the leads which they provided us are fictitious. Not one person is actually interested in purchasing a home/property. When we tried to reach out to the name, email and/or phone; most have spam us, others put us on opt out of communication, and/or they told us they never were interested. The other problem, the leads Qazzoo provided were to another part of Florida which we don't service. Naples Beach and Home sells in Marco Island, Naples, and occasionally Bonita Springs but Qazzoo continued to give us leads to Fort Myers. They keep sending us people who can't even afford a starter property in Collier county. When we called Qazzoo about it (2 months ago), we were informed that it would be changed but to this day it still hasn't been updated. But kept hearing "not a problem, we will take care of it". The VIP professional service was suspended immediately because it was a word page copy and paste source code which didn't apply to our real estate company. We didn't want a landing page filled with errors. There is no addendum. The service Qazzoo promised Naples Beach and Home Team wasn't fulfilled. We finally asked for termination after a month of empty promise from Qazzoo. At the end of the contract on page 2 it states: "After completion of the Agreements, should the VIP professional wish to suspend service, contact Client Services at least 48 business hours prior to the renewal date either by phone at 800-230-9019 or by email at [email protected]." I expect Qazzoo to refund the $747 because we cancelled way ahead of the renewal date and didn't authorize this second billing cycle.

  

  Business Response

  Date: 07/02/2024

  Please note that the client had 100% control of the leads they claim and the areas they are generated for. Any leads claimed outside of their target area, fell on user error. Despite this not being our fault, we were more than willing to replace any unusable leads. 

  
  Despite a signed contract for the 6/28/2024 charge, we’ve issued a full refund of said charge. The client is now offline and will not be charged again. 
  

  
  

  Customer Answer

  Date: 07/02/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ****************

• Initial Complaint

  Date:03/25/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i agreed to a one month trial. they kept billing me afterwards and refuse to stop billing me. i have a recorded phone call with us talking and i said twice that it was a 30 day trial. they never said they would rebill. the person i was talking to on the phone should have told me that i would need to cancel when i stated to him i was on a 30 day trial. i have been tring to cancel for 30 days and they still have not canceled.

  

  Business Response

  Date: 04/08/2024

  The initial sales call allowed for a one-month trial, the client merely needed to let us know 2 business days prior to his renewal date that he did not want to continue. This was repeated in the receipt as well as reviewed on a recorded welcome call on 1/30/2024. 
  
  Rather than informing us prior to renewal, the client contacted us a week after it occurred to cancel the account. 
  
  Since receiving notice to cancel the account, the account has been canceled and no further charges posted. 

  Customer Answer

  Date: 04/08/2024

  
  Complaint: ********
  
  I am rejecting this response because: I stated in the Recording 2 times that it was a one month trial.  feel free to listen to it.  No where in the recording does it state that it was a subscription.  they should of specified that there would be  a billing if i did not want to continue.  they did no such thing.  they billed me again and would not reimburse.  the contract they sent states at the top it is a one month trial and states Cancellation requests will only be processed upon completion of the initial 90-day agreement.   How does this apply to a one month trial?   they were misleading from the start.  see attached. 
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:02/14/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Did not authorize my information to be sold or have a Real Estate Agent contact me when I am a Real Estate Agent myself. Want all my information deleted from their database.

  

  Business Response

  Date: 02/14/2024

  While the narrative presented appears to be incorrect, the contact information has been removed from our available pool of home buyers/sellers. 

  
  On 2-13-2024 from IP ************************************** on an iPhone running IOS 17.2.1 the individual visited one of our affiliates and completed an optional contact form for buying and/or selling a property. This form was exceptionally clear that it was for contact and had links to our terms of use embedded in it. Had they clicked ‘bypass’ they could have circumvented this optional form and not been contacted. 

  
  While the information has been removed from our database, we cannot prevent the individual from filling in contact forms when they don’t really want contact. 
  

  
  

  Customer Answer

  Date: 02/14/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:01/12/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for quarterly subscription through qazoo for $299 per month on 12/20/2023. However, it appears to that none of the leads being sent over that I had accepted are legit contact information or more like either phone spoofing or random contact information that were not even surveyed at all by QAZZOO. Not quite sure where QAZZOO actually pulling information from. Contacted the lists Leads that was provided on the platform but clients who actually called back stated they either did not put in any inquiries asking assistance in purchasing/listing a home and aggrevated that they are getting these unwanted calls from agents; Some leads I contacted are google voice, other leads I contacted phone just rang repeatedly and after leaving several messages (including leaving several voicemail , text message and email messages) there were no responses from any of them. I believe this platform is just a phishing attempt to collect monies from realtors to engage them to sign up for a subscprition. I had done some research online and it appears there are many who had filed a complaint against this company and still at this time continously to be in business. I am requesting for a refund of $299 for the amount paid since initial sign up as well as cancelation of any future subscription

  

  Business Response

  Date: 01/19/2024

  All Qazzoo leads are from an optional form completed by the buyers and sellers. 

  Leads with invalid contact information are returnable.  The majority of returned leads from the client were for reaching a buyer’s voicemail, rather than any disinterest in buying or selling.  
  

  We find it odd that the client was so opposed to the use of voicemail from buyers and sellers, as we reached hers 7 times unanswered to onboard them, and calls to discuss this BBB issue were also meet with unanswered voicemails.

  Despite being in a commitment obligating the client to make 2 additional payments, we are releasing the client. They will come offline 1/20/2024 and not be charged again. We encourage them to continue to work the leads for the remaining time. 
  

  
  

• Initial Complaint

  Date:09/29/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Initial trail 3 month subscription was purchased in March of 2023. I was advised during initial sales presentation made over the phone that there was no auto renewal on this subscription. Notified the company in mid-June of 2023 that I did not wish to renew, was advised that there was a free website that could be utilized and received numerous calls from sales staff to renew. Dissatisfied with subscription service due to poor quality of leads provided. Advised sales associate with Qazzoo as such. Noticed that an auto-renewal was debited my company bank account for $999 in mid-June. Had conversation with sales associate on June 28 and my husband had a 14 minute phone conversation with a sales manager that advised him it would be taken care of, (phone records attached). Also attached email sent to Mike U*******, CEO of Qazzoo outlining our experience and requesting resolution.

  

  Business Response

  Date: 10/11/2023

  The client’s recollection of events fails to match with our records.

  
  The client canceled after renewal had already occurred. As stated in the receipt, we needed at least 48-hours notice, prior to renewal to cancel an account. No renewal occurred after the cancellation was received. 

  
  In addition to this renewal being part of the original agreement, the client had provided an audio signature locking it down in exchange for additional services. 

  
  Despite returning a large number of leads that did not meet the return criteria of invalid contact information, all leads submitted for return were replaced. 

  
  The client has since disputed the transaction with their bank. Unfortunately, once a dispute has been filed a refund is no longer an option. 
  

  
  

• Initial Complaint

  Date:09/14/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received an email from Qazzoo that my profile got “picked” and a realtor would be contacting me. I never set up a profile nor account with Qazzoo. I did not consent to them collecting or selling my information and I have no idea who they are. I do not know how they got my information and from where. I've tried contacting them via phone, no answer. I want them to delete and remove any account, profile and all personal data that they have.

  

  Business Response

  Date: 09/14/2023

  On 9/13/2023 form IP address ************************************** the complainant visited an affiliated site of ours and completed a 100% optional contact form. The form was very clear that real estate professionals would be in touch. 

  Once we received notice of the complainant desire to not be contacted, their information was removed from the site. 

  While we have removed the information from any further contact, we strongly recommend that the complainant only complete contact forms when they actually want to be contacted. 

  
  

  Customer Answer

  Date: 09/14/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  The form that I completed was at best misleading!
  
  Sincerely,
  
  ******** ******