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ComplaintsforLucky Bird Tattoo
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/20/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
On 10/7/23 I had an appointment with an artist at the shop who showed up 30 mins late and did not call me to the back for 45 minutes or so. I had somewhere that I needed to be a few hours later. It was already understood that the tattoo would not be finished in just one session. The appointment was planned about 3 months prior. I told the artist what I wanted and they found pictures during the setup for appointment. However, a week or two prior to the appointment the artist had someone reach out to me for pics and ideas although we did this a few months prior. After the artist arrived at the shop they provided me with a tattoo design that I did not ask for nor want. I felt the artist should have contacted me prior with any changes and explained why changes may have been needed, not sprung on me the day of. The artist was unprofessional, short with me, and seemed disinterested. I did not feel comfortable proceeding with the tattoo. I paid a down payment of $175. I asked the shop manager if I could transfer the down payment to a new artist at the same shop but was told that I could not and that I would need to pay again. I do not think that this is fair because of the unprofessional attitude and actions of the artist.Business response
11/03/2023
Hello, Our apologies for the delayed response. Our managers and the owner carefully reviewed the complaint regarding the October 7th appointment. We took the time to question our staff members who were present that day and obtained audio and video recordings from our studio for further investigation. After evaluating the evidence, we promptly addressed the concerns directly with the customer and reached a resolution. To make amends, we extended an invitation to the customer for a new free consultation with a different artist. She has accepted and has now scheduled a new appointment with the chosen artist. We have also honored her deposit of $175, and we hope that her upcoming appointment on November 30th will meet her expectations and leave her satisfied.
Thank you for your patience,
Scott ***** * *******
www.luckybirdtattoo.comCustomer response
11/06/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 20758932, and find that this resolution is satisfactory to me.
Sincerely,
****** *****
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.