ComplaintsforPrecision Garage Door Of MD

• Initial Complaint

  02/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On Feb 16, 2023 the technician Craig T. came to my house for a schedule garage door repair because my gargage door was not staying down when I pressed the door opener, after looking at the door Mr Craig stated I needed a Tune-up and reprogram the door which cost $349 I explained I didn't have that much to spend and he agreed to just Reprogram the motor for $129 and 2 800 Genie LED bulbs for $20, the door closed fine and stayed down I gave the technician a check for $150.20 the tech left after about 45 minutes of work around 10am, I had an errand to run and left around 11:30 the garage door did the same thing I just paid the tech for, it would not stay down and I kept pressing the opener to no avail I called the technician back and he said "it probable was a leaf in the door stopping it from closing (I had just swept the garage before the tech arrived..no leaves) I asked Mr. Craig would it cost for him to come back because the door is still malfunctioning he said "yeah probably" so I informed himl I will file a complaint with BBB, later I called Precision Garage Door business and explained to the clerk about the door not working after my payment she assured me she would have 1 of the 2 managers on duty to call me and reschedule me for 2/18/2023 I have yet to receive a call from anyone and I called my bank to put a stop payment on the check I provided which cost me $20 and my garage door still isn't functioning as it should.

  Business response

  02/24/2023

  On February 16th, 2023, our technician Craig T did go to said customers house and did program her remotes and replace two 800 Genie LED bulbs.  Customer was charged a fee of $150.20 which she paid with a check.  She did call in after the technician left stating that she was still having the same problem which she declined to have fixed as she did not have the money to do so.  The technician was scheduled to go back to her house the next day but customer called several times saying that she did not want to hear from him or us as she would forget she loved the Lord.  We chose not to deposit said check and unfortunately, we did not go back per the customers wishes.  Office staff tried speaking with her to resolve her issues as well as the technician with no luck. Again, customer was not charged for the service call.  Please let me know if you have any other questions. 

  Customer response

  02/25/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 19421944, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *****

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