Complaints

This profile includes complaints for One Day Roofing, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  One Day Roofing, LLC

  10440 Little Patuxent Pkwy 230 Columbia, MD 21044-3561

  
• 

  One Day Roofing, LLC

  Greenbelt, MD 20770-1479

• 

  One Day Roofing, LLC

  Ennis, TX 75119

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/26/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  One Day Roofing: Failed to clean up and remove all raw materials. Damage house siding. I have place number of calls; they always gave a different person every time for appointment as of today no one call or come to my home for inspection.

  Business Response

  Date: 02/26/2025

  ******,

  Per our conversation, we are sending someone out on Saturday to address any issues you have. Let us know if you need anything else!

   

  Thank you!

• Initial Complaint

  Date:02/10/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Beginning the final week of November, 2024, and continuing through today, I have received nearly daily calls, each one from a different phone number, stating that I have submitted a roofing request. I do not nor have I ever owned a home. In the beginning I would receive upwards of five calls every single day. I demand this stop, immediately. The contact phone number on the one day roofing “website” if it can even be called that, at the bottom of the TCPA page which must be searched to be found, does not function. A company that is legitimate would not hide terms and conditions, or privacy policies, nor would they hide opt out information and have said opt out process tied to a phone number that does not work. Every single call has come from a different number, as though this “business” is doing everything in its power to trick a prospective “customer” into answering one of their calls so they can bait them into a nonexistent “repair”

  Business Response

  Date: 02/11/2025

  Hi *******,

  We sincerely apologize for any inconvenience. We have removed you from our contact list, so you should no longer receive calls from us. If you never submitted a request for a roofing replacement quote, we’re unsure how your information was added, but we appreciate you bringing it to our attention.
  Our team operates with about 40 phone lines, reaching out to customers who have requested roofing quotes. Again, we apologize for any disruption and appreciate your understanding. Please let us know if there's anything else we can do.

  Thank you,

  One Day Roofing

• Initial Complaint

  Date:11/26/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 1, 2024, One Day Roofing installed a 40-year TPO roof on my home. We had no prior leaks on the third-floor roof, but since installation, we've experienced multiple leaks causing damage. Shortly after installation, the roof leaked, damaging the ceiling. The company sent the original crew to repair it. On November 1, 2024, I noticed two more leaks damaging the ceiling. Additionally, the skylight installed by the company leaks, as does the garage roof. A roof less than 8 months old should not have these issues. I submitted a warranty claim via their website, and Clay texted me saying he would provide an ETA. That was over a week ago, and despite follow-ups, I’ve received no response. This lack of communication is unprofessional and unacceptable. The roof also has a section where replaced wood was not leveled, causing puddles to form. When I raised this issue, their response dismissed my concerns, implying it wasn’t important. However, standing water will lead to further problems, especially in winter. The total cost of the roof was $33,649, including $25,000 financed. For this price, I expected quality workmanship and durability, yet I’m left with leaks, damage, and poor attention to detail. I request One Day Roofing to honor their warranty and: Fix all leaks (main roof, skylight, and garage). Repair and repaint the damaged ceiling and walls. Level the area causing puddling. Improve communication and follow-up on warranty claims. A new roof should not leak more than the old one it replaced. I regret choosing this company and expect them to fulfill their commitments under the 40-year warranty.

  Business Response

  Date: 12/09/2024

  Dear Mr. ****,

  We understand the frustration caused by the leaks you’re experiencing and want to assure you that we’re here to resolve this promptly. Your service appointment is scheduled for tomorrow, and our team is fully committed to identifying the cause and addressing it effectively.
  At One Day Roofing, we take pride in standing by our work and honoring our warranty, and we’ll do everything we can to ensure your complete satisfaction.
  Thank you for bringing this to our attention, and we look forward to resolving this for you.

  Best regards,

  
  One Day Roofing

   

  Customer Answer

  Date: 12/11/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ****

• Initial Complaint

  Date:10/31/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been getting a lot of phone calls that I didn't even sign up for. I have never heard of the company in my entire life. They have been calling me non-stop since Tuesday, October 29, 2024. They called me at these times on Tuesday: 8:57 am (twice), 8:59 am, 9:00 am, 9:08 am, 9:27 am, 9:58 am, 11:01 am, 11:41 am, 12:17 pm, 2:15 pm, 2:17 pm, 3:36 pm, 3:40 pm, 4:17 pm, and 6:41 pm. Again, I got the call from the same company yesterday, October 30, 2024, at 9:02 am, 12:30 pm, 3:56 pm, and 6:55 pm (twice). Also, I got a text from them at 6:59 pm. I called the number 3 times requesting my information to be removed from the list, but they didn't do what I requested. ******* D******* from Huntingtown, MD, has been doing this with the spoof number. I submitted a request on the website to have my information removed, but I haven't heard from them. He left a contact number: (301)********. I have been trying to remove my information from the internet for years, and they are violating my privacy and have been harassing me through phone calls.

  Business Response

  Date: 10/31/2024

  Hi *******,

  I’m truly sorry for any inconvenience the calls may have caused. Please know that once a "do not call" request is received, it can take up to 48 hours to fully process and update in our system. Rest assured, you won’t receive further calls from us. Thank you for your patience, and I hope you have a wonderful rest of your week!

  Thank you,

   

  One Day Roofing

  Customer Answer

  Date: 10/31/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:10/09/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I spoke with an employee who had called me about my request to recieve a quote to get a new roof. I told him I did not wish to have a guy come out to my home but to just have a google earth roof check done and to send me an estimate via email. He said he would send the quote immediately. I received a job work order and it stated I had signed and accepted the quote of over 19,000 dollars. I did not sign anything and did not accept the ridiculous quote of 19,949. Obviously this is a big scam. I looked at the emailed work order they sent and they had my name on the area of customer signiture.....unknown as to how they did that but that is not my signature nor my acceptance,

  Business Response

  Date: 10/17/2024

  *******,

  As we discussed on the phone, you are NOT contracted with us to do a roofing project. We sent you the proposal per your request. You did NOT sign anything. We are happy to assist you if you ever do decide to move forward with us but this was merely the proposal but you did not sign it. We apologize for any confusion.

  Thanks,

   

  One Day Roofing

  Customer Answer

  Date: 10/17/2024

  Looks like they have no intention to stop doing buisness the eay they are. The info they send to you is a contract. They only say its not a valid contract when customer complains.

  Im done wasting my time and you will get more calls im sure.

• Initial Complaint

  Date:09/23/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I need to get a viable contact number for someone at your company asap. Every number i call ends at the same voicemail

  Business Response

  Date: 09/24/2024

  *****,

  I don't see you in our system as a current customer but feel free to call/text me directly at (443) ********.

   

  Thanks!

• Initial Complaint

  Date:07/29/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My roof was not properly done and it is leaking from a few places I have tried to reach out to oneday roofing and no answer

  Business Response

  Date: 07/30/2024

  ********,

  Thank you for speaking with us yesterday regarding the service request for your roof. We understand there was some confusion with the phone number you were trying to reach us on, and we apologize for any inconvenience. We've now given you a direct line to reach us at.

  Your service request has been submitted to our warranty department, and they are currently arranging an inspection and service. We anticipate resolving this issue promptly. If you need any further assistance, please don't hesitate to contact us directly.

  I recognize this was mainly an issue of not being able to reach us, which looks like has been resolved.

   

  Thank you,

   

  One Day Roofing

• Initial Complaint

  Date:06/05/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  During the first week of June 2024, oneday roofing started to install an new roof on my property, during installation they added an extra $12,000 to the cost of the roof for more material that was needed. they removed all of the antique crown molding from my home and replaced it with some cheap unpainted wood, leaving large gaps in the home edges. birds and bees have made homes and is destroying the house. there is a hole in the roof where they missed a spot and i can see outside. water has gotten in and caused problems. i warded they that they might have to remove a extra layer of wood . they said no, but they did and caused a major clean up in the attic. the home will need major repair all around. i have sent pictures and have gotten no respones.

  Business Response

  Date: 06/18/2024

  During the installation, One Day Roofing added $5,260 to the project cost, rather than $12,000. This adjustment was necessary due to the need to replace the entire roof's plywood and fascia. The original wood decking was not up to code, featuring approximately 3-inch gaps between each of the 1x6s that were previously installed. Additionally, the roof had three layers of asphalt shingles and one layer of cedar wooden shingles, which exceeds the building code limit for the number of layers.
  According to the contract pricing, the additional wood and labor for removing the excess layers would have cost well over $12,000. However, One Day Roofing provided a discount to help the homeowner as much as possible. Due to the gaps in the wood planking and the presence of 100-year-old cedar shingles, some debris did fall into the attic. This issue was discussed on the day of the project, and the customer emphasized that he simply wanted the job done correctly and he understood the debris in the attic was due to the code issues with his roof. 

• Initial Complaint

  Date:04/16/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My roof was installed in February of 2024. Approx. 3 days after this was done, I noticed the shingles on the back of the house looked like they were lifting. I called Frank (Sales) and he asked for a photo. I sent it and he agreed it was unacceptable. He said he would get in touch with Eric who would address this. I have called Frank multiple times and still nothing. Eric has never called. I have called the main office. Frank finally gave me Eric’s number. He doesn’t answer or return calls. I am extremely frustrated that I can’t get this resolved after spending $19,000 on a roof.

  Business Response

  Date: 04/16/2024

  Dear *****,

  
  We sincerely regret the inconvenience you've experienced in reaching out to us. Our warranty/service department was not previously informed of any concerns regarding your roof. It's important to note that asphalt shingles undergo a settling process after installation, which may take some time for complete flattening.

  
  We have attempted to reach you this morning and left a message to initiate a conversation. Our aim is to collaboratively devise a plan of action to swiftly address and resolve this matter. Please feel free to return our call at your earliest convenience.

  
  Thank you for your understanding and patience.

  
  Warm regards,

  
  One Day Roofing

   

• Initial Complaint

  Date:01/03/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  One Day Roofing started the installation of my Roof on December 2, 2023 and completed it December 3. I actually located them on ********* under the title "**** *** *****" no cost to you. Of course I know that nothing is free but in this day and age that tons of Home improvement grants abound, I wouldn't have been surprised to find that all or most of my Roof installation could be covered by a grant. But that was the EXACT advertisement I responded to, but of course that is not the contract I was signed into. I feel completely coerced in this very hefty home improvement. I got cold feet 2 days after I signed the contract and told them that I wanted to cancel the install. Griff made me feel at ease as if there would be some payment flexibility even though I was not approved for any financing credit wise. So I did not stand staunch against cancelling the install. I was currently waiting for Home improvement grant from my city at the time of our interaction, and really should've just kept waiting, but my roof was in really bad shape. To make a long story short not only do I feel robbed and betrayed for the false advertisement, I have now been threatened to have a lien on my house and my house foreclosed on for the cost of the roof. I never received a statement of completion for the job, meaning no aerial photos to show the job was done, etc. They just started on Saturday out the blue and came back that Sunday for several more hours. Only after a few hours did I receive a text confirming I was okay for work to begin that day, after being pushed back several days due to rainy conditions. I know I owe for the roof and I have every intention of paying it. Like I told Griff I am not comfortable in relinquishing that kind of money at one time, especially when you came up in my social media feed as a free service. Can they really take my house like that?

  Business Response

  Date: 01/03/2024

  Dear Ms. *****,

  
  I hope this message finds you well. We appreciate the opportunity to have provided roofing replacement services for your property. Our commitment to delivering high-quality work and fostering positive relationships with our clients is of utmost importance to us.

  
  Upon completion of the project, we communicated the payment terms outlined in our contract, emphasizing a 24-hour window for payment. We understood and respected your preference for check payment, and you demonstrated your financial readiness by providing proof of funds, reassuring us of your ability to fulfill the payment promptly.

  
  Regrettably, we have yet to receive any payment despite the completion of the roofing project over a month ago. We understand that unforeseen circumstances can arise, and to facilitate a smoother resolution, we have already extended a discounted price. Our goal is to make the payment process as convenient as possible for you.

  
  In our attempts to address this matter amicably, we have encountered challenges. Unfortunately, we have received a series of emails during unconventional hours, containing inappropriate language. We value open communication and wish to resolve any concerns professionally.

  
  To find a fair resolution, we have explored various options, but unfortunately, our efforts have not yielded cooperation from your end. After careful consideration, we reluctantly proceeded to file a lien on the property. Please understand that taking such measures is not our preferred course of action, but we felt compelled to do so after exhausting all other avenues.

  
  We remain committed to reaching a fair and equitable resolution. If there are specific concerns or circumstances that we may not be aware of, we are open to further discussion. Our aim is to work collaboratively with you to resolve this matter and ensure a positive experience for all parties involved.

   

  Thank you for your understanding and cooperation.

  Customer Answer

  Date: 01/04/2024

  
  Complaint: ********
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****** *****