![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforWorldwide Flight Services c/o Delta Airlines
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/01/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Amount Paid: $873.54 Refund Requested: $714.54 Cargo arrival date discrepancy between Delta/WFS. The Delta/WFS Carrier Certificate 2/10/2023 arrival date for the cargo. Delta on-line Tracking Tool showed 2/13/2023 arrival date. Also, Tracker diagram displayed cargo in flight even though cargo arrived on 2/13/2023. Neither WFS/Delta Cargo called me to specifically identify cargo arrival and no communication medium to explain the customs process. I telephoned Delta on February 14 or 15th, I was instructed not to take action to obtain the cargo because cargo was on customs hold. February 22nd, spoke to another Delta Customer rep who informed me to go to the Warehouse to discuss the customs hold. Once arrived, WFS explained that I was the trigger to get the cargo released. Storage fees were calculated not taking into account two day grace period for cargo upon arrival at the warehouse based on information provided by the Delta Tracking Tool. WFS explained the mis-communication of the process is a Delta issue and I have to pay additional fees to obtain the cargo. I immediately phoned Delta who recommended I pay the fees to avoid additional fees and then file a cliam with Delta. Delta also assured me that a thorough review of all phone calls to verify all conversations between myself and Delta to verify any errors by Delta in explaining the process. February 28th, Delta Claims Service Team informed me Delta could not satisfy the claim because Delta did not receive the payment. The payment went to WFS via Paycargo, thus the Delta Claims Team informed me to file a claim with WFS. After research, WFS does not have a claims process. The Delta Claims Team did not review the phone conversations to determine fault, but immediately stopped the investigation because WFS received payment and Delta did not. Confusion regarding the dispute process: WFS management identified the dispute as a Delta issue and to file claim with Delta. No accountability between Delta or WFS exists.Initial Complaint
10/26/2022
- Complaint Type:
- Product Issues
- Status:
- BBB unable to locate business
I had a hunting trophy shipped from South Africa in to Baltimore airport. I was notified on August 9th 2022 by the import service that I hired (Edward J Zarach & Associates LLC.) that it was ready to be picked up and was accruing $120 per day storage fees as of the 7th of August. To be able to receive the shipment, I was required to pay the import service their fees plus the storage fee of 2 days ($240) Since my brother lives an hour from the airport, he offered to pick it up. When my brother arrived on the 9th of August, he was told the shipment couldn't be released because the two days of storage fees hadn't been paid. He would need to pay it before the shipment could be released. After a series of phones calls between my brother and I and my import service and I, (I couldn't get in touch with the import service because it was late in the day and they were closed), My brother paid the $240 and took possession of the shipment. I have since been in contact with my import service to recover the double payment from Worldwide Flight Services with no luck. They have requested a refund of $330 ($240 for the double storage payment and an additional $90 for the Import Service Charge ISC) as shown on the PCXXXXXXXX receipt. It's been 2.5 months with no resolution.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Baltimore, MD 21240
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.