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ComplaintsforPlay Airlines
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Complaint Details
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Initial Complaint
03/14/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Yes, my spouse and I had made a food purchase during our return flight via Play Airlines to Baltimore, MD, and had paid $24 for over-cooked in-flight food, which we had sent an email for refund, however their customer service wants to give us the run-around and rhetoric. Thus, we're now filing our complaint with the BBB for resolution and refund of our hard-earned $24. Thanks!Initial Complaint
01/04/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
According to the email I received from Play Airlines, and subsequent reimbursement to other passengers on the same flight (we have stayed in touch), I was due a reimbursement for out of pocket expenses during a two-day delay in arriving to my final destination. I submitted everything in order and have not been reimbursed while everyone else has been. I have been getting the run around from Play Airlines for almost six months now. I am told by evidence of the ***** *** chat, that my claim is in process, but nothing ever happens and I am not reimbursed even though they have all they need from me. "Passengers may be entitled to compensation from the airlines when the flight schedule is delayed according to regulation no. 261/2004." "If you have any receipt for additional cost, please attach them to this email and we will review them. Please note that we only review original receipts/invoices that are incurred expenses during the delay at the departure station. We are responsible until you have reached your final destination booked with PLAY. Please note that prebooked and nonrefundable accommodation/transport/activities etc after you reach your final destination with PLAY is nonrefundable from the airline and will not be reviewed. We recommend you check your check your travel insurance for that." I have attached the email correspondence and Chat messages from Play stating that my claim is "in process" - and I never seem to get anywhere. It's time to file a formal complaint.
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BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
9 total complaints in the last 3 years.
9 complaints closed in the last 12 months.