ComplaintsforOaklee Village and Leeds Avenue Apartments

• Initial Complaint

  06/11/2024

  Complaint Type:

  Facilities Issues

  Status:

  BBB unable to locate business

  More info

  Trash is such an issue the past months now someone put this mattress outside almost a week ago and doesn’t seem like they are planning on removing it anytime soon. This picture was taken last Wednesday for the records. June 5,2024

• Initial Complaint

  09/18/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  After I moved out of the apartment, I was charged for carpet damaged that I dispute. I lived there for approximately 2 years, so yes there was normal wear and tear. There was an accidental spill earlier caused by me. However, I had the leasing agent set up a repair through the company they use, which I had to pay for. The closet carpet had been damaged by the maintenance crew because of a water leak caused by a pipe that they said they would fix but never did. I never received any pictures of any damages, or a departure walk through. Please help with this matter

  Business response

  10/27/2022

  Business Response /* (1000, 7, 2022/09/26) */ Adjustments have to made to the Sec Deposit refund. The charge to replace the carpets have been reversed. He will receive an adjusted refund. Consumer Response /* (2000, 9, 2022/09/27) */ (The consumer indicated he/she ACCEPTED the response from the business.) I think the reversal is warranted and fair

• Initial Complaint

  11/30/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Hello, My name is ***** ***** and I am reaching out in reference to my apartment complex. I moved here in October of 2019 where I was experiencing severe infestation because my apartment was above the pipe room where there was a large hole in the front of the house, allowing rats and mice to get in. I called to report the problems and was told the extermination was my problem even though the mice were there when I moved in. Since then, I had been having plumbing issues in my apartment. The tub and toilet was constantly stop up and every now and then the sink. Usually a little plunging would help but in September of 2020, I could not get the water down. I continuously called maintenance and they resolved the issue for about one to two days. Eventually my toilet was filled to a point where I could no longer flush it and when the resident above me flushed her toilet, it came through my toilet or tub. I could not use my water for over three months but was forced to pay the full amount for a utility that I could not use. The maintenance broke the toilet, the floor, and put a hole in the wall and charged me. One day when the maintenance and the landlord came in to see the disaster of my bathroom, they charged me close to $400 saying my apartment was not of order but the truth was told that the landlord did not like that I had cat litter in her presence. Finally I called the corporate office and they moved me to a new apartment. They told me that I had to get a new lease and was still charging me for the old apartment although I thought they transferred the lease. But this time, my new apartment was filled with maggots in the kitchen, the bathroom is having the same exact issues, and there was a gas leak. I now have a balance that I cannot pay because I lost my job due to the pandemic and they have been filing court case after court case even though they told me they would work with me. Please help me to break this lease so that I can move and not have to owe anything.

  Business response

  02/08/2022

  Business Response /* (1000, 10, 2022/01/07) */ Oaklee Village Baltimore, LLC and Tru Management, the owner and management company for the Oaklee Village and Leeds Avenue Apartments responds as follows: As to the complaints regarding the original apartment rented by the Customer, Respondent states that this issue was already resolved as the Customer agreed to a transfer to a new unit within the apartment community. The only outstanding balances owed on that original apartment are for damages above ordinary wear and tear which were caused by the Customer. Respondent is willing to waive those charges in an attempt to resolve this matter. As to the Customer's current apartment, my client states that any and all maintenance issues have been resolved as they've been reported by the Customer. On December 20, 2021, the Maintenance Supervisor went to the Unit and spoke directly to the Customer. He stated that his tub was clogged and that his heat wasn't working. He admitted that he had not reported the heat issue to Management. The Maintenance Supervisor cleared the clog in the tub and repaired the heat in the unit. To date, Management has not received any additional maintenance requests from the Customer. Respondent notes that Customer has not been keeping his Unit in a sanitary condition as required under his Lease Agreement. Unsanitary conditions may be contributing to the presence of any maggots or other infestation. Customer has stated that he has not been paying rent due to a loss of income. While Respondent is sympathetic to Customer's circumstances, it cannot agree to waive all amounts owed. In order to resolve this matter, Respondent is willing to let Customer out of his current Lease Agreement without a termination penalty if he will execute a Payment Plan Agreement for the outstanding balance owed.

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