ComplaintsforOak Lawn Cemetery & Chapel Mausoleums
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/12/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
Oaklawn is attempting to charge more (70% more) than the agreed upon contract price for burial of my mother's cremains on March 26, 2022. My Mom died on March 2, 2022. She was cremated. We contacted Oaklawn on March 16 to make arrangements for her burial. Oaklawn requested a copy of the cremation cert which was delivered in person on March 17, 2022. Oaklawn stated they would contact me between the 17th and the 25th to make arrangements for payment. They failed to contact me. Instead, I contacted them on the 25th of March, after all the necessary church and catering arrangements were made. Oaklawn (Pat M******, Sales Person) gave me a contract price of $1070.00. I accepted the price and permitted Oaklawn to charge my credit card. After the contract was made, accepted and paid, Oaklawn attempted and continues to attempt to charge me a surcharge of $650, purportedly for "overtime." Had I known of such a surcharge, I would have rescheduled the church service. However, due to Oaklawn's failure to fully inform me of the surcharge during contract discussions, and after entering into a contract for $1070, and accepting my credit card payment, Oaklwan is attempting to charge an additional $650, and blocking my family's cemetery account till payment is made.Business response
06/07/2022
Business Response /* (1000, 20, 2022/06/07) */ In response to Mr. ************'s allegation's I do have the following reply. The office staff did advise him the cost to inter the cremains of his Mother on a Saturday and made sure that he knew that there is an overtime fee it arriving after 12:00 noon. Oak Lawn Cemetery does not charge a higher rate for a Saturday interment but we do need to have a cut off time as our men leave at 1:00. Mr. ******* had his wife bring a keepsake small urn to the office about 10:30. That urn was completely empty. When I spoke to him to ask him why he did this his reply was so we would have it. Which makes no sense whatsoever. They arrived here at about 12:20. He is claiming that he was not aware of this fee. We tell everyone who will listen this policy that has been in place since I started here in 1990. I am thinking that he thought if his wife dropped off the keepsake urn at 10:30, that he would not have to pay the overtime fee, why else would he drop off an empty container. If you have any questions or concerns, please let me know. Oak Lawn Cemetery has been a member of the BBB forever. We seldom have any complaints or issues. Take care. Thank you, Jody V************ Manager
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.