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ComplaintsforWrapunzel, LLC
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Complaint Details
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Initial Complaint
11/05/2021
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I purchased items from this company on 10/18/21. It has yet to be delivered. I have contacted this company via email with no success or resolution. Please see attachments of emails between myself and Wrapunzel. I am seeking a full refund, this company has no interest in acknowledging what has occurred. The order number is *****. Total cost �'� 96.48. On my last email to this company, I requested a refund and this email was their response: Hi, Wrapunzelista! Just a quick note to let you know that Shari, our Customer Service Representative at Wrapunzel HQ will be away from Thursday, November 4th through and including Sunday, November 7th. Please feel free to leave us an email and she will attend to it as soon as she is able on Monday the 8th. Wrapunzel has been closely following the developments concerning COVID-19 and is implementing all precautions and suggestions provided by the CDC. Our customers' safety is of utmost importance and we are making sure care and precaution are taking place while processing your orders. Wishing everyone Health, Peace and Happiness! #inspirehappinessBusiness response
01/31/2022
Business Response /* (1000, 9, 2021/12/02) */ While the package was delayed, the customer has since received the package and has confirmed with our company and customer service team that she has received the package. The package was delayed in shipping due to the USPS mail hold-ups. Additionally, the customer has continued to be a valued and regular customer of our company. Consumer Response /* (2000, 11, 2021/12/03) */ (The consumer indicated he/she ACCEPTED the response from the business.)
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.