ComplaintsforJohns Hopkins University

• Initial Complaint

  01/03/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I am applying for a job and JHU refuses to release my transcript citing the following, "We're sorry, but due to a financial hold on your student account, your order for a copy(s) of your transcript cannot be processed until the balance has been paid in full." I graduated from in 2003. I have had several jobs that require transcript verifications and my transcript has been issued on every occasion except this one. If there was a financial hold, I would have never graduated and been given a diploma and my employers would have never received transcripts over the past 20 years. An institution should not be allowed to say that I owe a balance after 20 years and not release my transcript. I am asking that whatever this issue is that JHU removes it from my account and issues my transcript. This is impeding my ability to acquire a job. Thank you, Dr. ****

• Initial Complaint

  11/04/2022

  Complaint Type:

  Billing Issues

  Status:

  Unresolved

  More info

  My name is *** ****. This complain is for ******** ******* MD, Assistant Professor of ******** at ***** ******* University. I received a $300 **** last month from Johns Hospital Medicine for a Microslide Consult on ********** On the ****, my ********* # is XXXXXXX; Service # is XXXXXXXX; Provider Name is ******, ****** *** Service Date is ********** Service Description is Microslide Consult; Statement Date is ********** I believe it is the wrong ****. Because I did not have and request such a service. I did not receive any result report for the service either. Also, from MyChart account on the Johns Hopkins webpage, there is no such record and I have never had any communication with the Provider ******, ****** MD. With my primary doctor's referral, I made an appointment with Johns Hopkins Hospital's Oncologist ******** ******** Since the Oncologist is not in my UnitedHealthCare's network, the appointment was canceled by her office. Also, with my primary doctor's referral, I had an annual mammograph at Advanced Radiology on 5/9/2022 and the report was forwarded to Johns Hopkins Hospital. I have not had any business with Johns Hopkins Hospital this year except a cancelled doctor appointment and there is no reason to do a Microslide Consult for me, especially without any notice or communications. Since the appointment was cancelled, or the relate services, if any, must be cancelled or removed. Therefore, I request to waive the ****. Attached is the **** I received fyi. It might not be loaded correctly though. I can send it through email or mail as needed.

  Business response

  01/10/2023

  Business Response /* (1000, 19, 2022/12/07) */ Good afternoon, Thank you for contacting Johns Hopkins billing department, we appreciate the opportunity to review your billing concerns. *** **** was scheduled to see Dr. Danijela Jelovac on May 24,2022, the appointment was canceled on 05/23/2022 at 8:29 a.m. due to the provider being out of network. The slide was read on 05/19/2022, the claim was submitted to United Healthcare on 05/24/2022 and processed on 05/31/2022 as denied. The patient spouse Xudong Jin called the billing office with United Healthcare on the line 11/03/2022 and was advised the balance is the patient responsibility. The charges are valid and **** not be waived, if you require additional assistance, please feel free to contact me directly. Consumer Response /* (3000, 21, 2022/12/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) Good afternoon, My complaint has not been resolved. From Johns Hopkins' response, I found a few facts that need to be clarified. 1) my appointment was made by Johns Hopkins, not by me or my primary doctor. It is the responsibility that Johns Hopkins or Dr. Danijela Jelovac to make sure Dr. Danijela Jelovac is in my insurance network before they make such an appointment. 2) Furthermore, Johns Hopkins must not submit the Microslide Consult request before they confirm my insurance network information. 3) My appointment was cancelled by Dr. Danijela Jelovac on May 23, 2022, which was too late and it should be before they submit the Microslide Consult request. 4) Although my appointment was cancelled by Johns Hopkins, the Microslide Consult report must be sent to me before they can issue a $300 **** to me which means I pay money for nothing. Based on the above, Johns Hopkins has some responsibilities to this Microslide Consult service. To solve this complaint, I may consider the following two conditions: 1) Johns Hopkins reduces half of the **** from $300 to $150. 2) Johns Hopkins sends me the Microslide Consult report. No business would ask a customer to pay but receive nothing. I **** also consider BBB's offer of mediation and binding arbitration services to help resolve particularly difficult or complex situations. In the meantime, I may see my attorney if I can't get Johns Hopkins' reasonable response.

• Initial Complaint

  02/03/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  As a new semester is yet to begin, I'm once again writing to see if you got the emails I sent last semester. I am requesting a thorough review and regrade of my previous semester's coursework by an unbiased 3rd party given Professor H. issues with my work. This is in addition to my medical accommodation request: Khorey appears unable to communicate effectively in terms of what medical evidence is required but instead questions my hospitalization and either unprofessionally ignores my correspondence or suggests I send more sensitive information without confirming what it is he needs specifically to serve as "proof" or even that he will keep my medical records confidential. I'm also requesting the following information: Am I graduating? Have I graduated? If I have not, what further steps are required? Why is there no information being granted by the institution? Why are my emails and attempts at communication ignored and yet I'm still being billed? If another course is required, I would need aid, but no one at financial aid answers. If I need another course, I would need an alternative to Harrington's course, and asked about alternatives, even at other institutions, but again, no answer from advising or the registrar. I'm currently not registered for any courses or able to given the closure of the online system. Thanks. Best, *****

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