ComplaintsforWicked Studios

• Initial Complaint

  05/28/2024

  Complaint Type:

  Delivery Issues

  Status:

  Unresolved

  More info

  for purchases made in the amount of $1175.00 were never shipped. get run around no tracking , no items ever shipped.

  Business response

  06/12/2024

  The customer has decided and agreed upon a refund that would be credited in 7-10 calendar days. All other resolutions did not work.

  Customer response

  06/14/2024

  
  Complaint: 21769282
  
  I am rejecting this response because: i have not received payment. 

  I will close out upon full payment. 
  
  Sincerely,
  
  ****** ****

• Initial Complaint

  05/08/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I made payments to Larry for armor on January 31 of 2022 through October 24 of 2022 the **** **** armor was supposed to be overnighted in time for Halloween of 2022 the Armour was never shipped for another year i finally received a small portion of the items NOVEMBER 9th 2023 after battling with him for a whole year. the pieces that came were broken and the paint was damaged he agreed to take them back which you will see in the text and agreed to refund me also included in the text this was November 16, 2023 to help him out i even said i would take 1400 back instead of 2100 and i still don't have anything. I have proof of payments and text conversations with him. finally after multiple years of being run around i am trying get help

• Initial Complaint

  08/24/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  March 25 2022 I purchased a custom iron man suit from this seller on Ebay. After months and multiple emails back and forth on when the suit would ship and be done I have been left with nothing. No refund and nothing was ever shipped to me. I requested either a refund or the suit from the so called wicked studios but have been left with absolutely nothing as of today August 23rd 2022. I have absolutely no reason to believe I will ever receive a refund or what I paid for. Especially based off the conversations, rants, and excuses I have been given for the last couple of months.

  Business response

  09/15/2022

  Business Response /* (1000, 5, 2022/08/24) */ This customer placed an order with us and was informed of the delay for his custom made order. Before contacting us he contacted eBay to file a complaint messing up our standards in eBay performance. He has been informed he will receive a refund as soon as the suit he ordered was sold. We have a A rating on BBB for a reason. We also have a good rating on eBay. We have communicated with this customer throughout the process. He has become very difficult to work with and come out with the best response to the problem. These suits are custom made from scratch. If a delay occurs more time is required as he was informed several time. He will be refunded once the suit is sold. Consumer Response /* (3000, 7, 2022/08/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) Its has been 6 months. There is no reason at this point for the suit to not have been shipped or a refund could not have been given. If the suit was really done they could have shipped it. Instead they are now saying they are holding a refund hostage until they sell it themselves to someone else because i asked ebay to step in to help. Absolutely insane. Business Response /* (4000, 9, 2022/08/25) */ We do everything possible to avoid bad situations that lead from delays. We did everything possible to work something out with this difficult customers. We asked multiple times let us work it it the customer denied or didn't respond. Once the customer stopped contact after demanding a refund. Keep in mind these suits are made to fit the person at hand. It takes MONTHS to make. Once the customer stopped contact and put in a request for a refund. We then took the next step to try and find someone his size to buy the suit. Now that we have a few customers interested we can't take of the market from them. All in hand, he will receive a refund when that is sold. It will be before a months time. Also we do not want to send a suit to someone who has intentionally tried to ruin our small business and a refund will be issued. These suits are to make families and people happy that do special things with them. We don't make alot of extra money from them so we don't have tons of money sitting around to give a refund on a special made item. So the bottom line is he will be issued a refund when the suit same is complete Business Response /* (1000, 12, 2022/08/25) */ If one is to have a look into our eBay profile. You will discover there were a few customers that items was late and they stated in the remarks how the main thing is our communication and assured product would be recieved. Once received they then go to explain how great the customer service is. In this business there will be delays. The key is for the customer and the business to work together. They customer refused to do that! Instead they ignored and did thing out of the way to not have the issues fixed in a professional mannor Consumer Response /* (3000, 14, 2022/08/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) There is nothing left to say on this. The fact is that I don't have what I paid for or a refund. The seller (wicked) can make up any excuse or try to deflect attention away from that but nothing will change that fact. The second I was to get what I paid for or a refund I would inform the BBB. This has been an exhausting experience and a complete nightmare. Business Response /* (4000, 16, 2022/08/26) */ That past message is just to show the ignorance of this customer and the means of extremes he going through over his lack of patience. We told him he would receive a refund once his suit is sold. HE WILL NO AND SHALL NOT receive any of our products because of the lack of sense he has provided to get this out to an good outcome. Now the suit is sold and eBay is in the process of refunding him after we informed eBay to submit that money of the sold item. People like this should be forbidden to buy items that require time to make because this is the outcome of a difficult impatient customer. He's proof that the refund process has started. Business Response /* (1000, 19, 2022/08/30) */ This buyer has been completely refund, just like we told him. Once again his impatience wasted not only my time responding to this, but you guys as well. BBB should come up with a better way to deal with people like this. It's unfair to small businesses. Once more, this guy should be forbidden to order custom made items, just to file claims over what he's thinking and not what he knows. Thanks for you time, Wicked Studios Consumer Response /* (3000, 21, 2022/08/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) The seller is a scam artist. The ONLY reason I ended up getting a refund is because Ebay and paypal reviewed my case and forced a refund. Had absolutely nothing to do with wickedstudios. I had to fight for hours on the phone to get anywhere otherwise he would have scammed yet another person out of their money. The amount of time and effort it took just to get a refund for something I never received for 8 months should be a warning to others to never EVER do any kind of transaction with this so called business.

• Initial Complaint

  12/21/2021

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I originally commissioned this studio to make me a Mandalorian costume from the Disney Star Wars show. It took awhile for me to get my costume & by the time I got half of it, the other half was missing. I already missed my event & sent it back for a refund. It is now a month later and the business still has not refunded me my money despite already receiving the returned package AND they have already sold the product I returned because they told me they did. I search online for anymore info on this company & I've discovered there are a lot of other people who have been scammed by this business. There are pages dedicated to being ripped off by this "company" & I have evidence/testimonials from other people who have been wronged by this company. I am in personal communication with them & the owner threatens me whenever I calmly call him out on his behavior. This has gone on too long & I want justice for his actions.

  Business response

  02/10/2022

  Business Response /* (1000, 8, 2022/01/14) */ Wicked Studios 11:28 AM (1 hour ago) to me Hello thanks for reaching out. I have been in constant contact with this customer. My business took a huge fall because of problems with covid and other unseen factors. His suit was a custom suit which was hand crafted. Even though he missed his event he still received the suit. He did mail it back to me and on my end out of kindness I told him I would sell it for him. The suit was sold but I never received the money for it as I've been in contact with him to try and resolve this problem. My business is still not fully running but we are trying our best to get back on our feet to close things out like this. He has received refunds for some of the things he ordered and as I explained to him I'm trying to make money again to give him that full refund Consumer Response /* (3000, 10, 2022/01/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) There are multiple false claims & excuses given by the business, which I have screenshots of our conversations via text to prove. First off, he claims this was a custom suit. That's false. You can see in the first screenshot that it's a one-size-fits-all suit & he didn't customize it for me. 2nd, he has been giving me excuses since the end of November, only half the costume arrived, & his alleged partial refund wasn't even for something that he made. It was his seamstress Kate who provided the refund. I haven't seen a dollar from him for my suit. Lastly, he has been constantly making excuses as to why he hasn't refunded me the money & I'm tired of it. He has threatened me multiple times (see the screenshots) & I'm tired of waiting to get my refund. Business Response /* (4000, 12, 2022/01/18) */ *** BBB asks that the consumer provide a copy of the document showing that amount spent on the item. Also provide information on the amount of funds hat have been refunded by either the business or a 3rd party vendor used by the business. Consumer Response /* (4200, 14, 2022/01/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) I've provided the agreed amount between us: $450 for the suit $225 for the weapons $675 total Consumer Response /* (3000, 18, 2022/01/27) */ ***Document Attached*** The business has contacted me & offered to refund me in installments of $200 every week. I agreed to this contingent upon the first $200 being sent & the continuation of funds being sent. Any breach of this agreement would force me to reopen the case & take matters to more serious avenues. Business Response /* (4000, 20, 2022/01/28) */ Re: BBB Complaint Case# ******** (Ref#XX-XXXXXXXX-XXXXXXXX-XX-XXXX) External Inbox Wicked Studios 10:28 AM (2 minutes ago) to me Yes I have agreed to the 200 Bi-weekly as he presented, let me know of thats ok

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩