ComplaintsforTuerk House
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/23/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
My Back brace cracked I was then asked to leave treatment at facility and I really needed help love and care after my apartment was robbed in Philadelphia and I lost everything now I've been homeless and depressed after the worker took my umbrella cane which I never had a fall while walking with my umbrella cane and after they took it they already know I had a med alert button now I have difficulty walking more than ever I can't even turn over in the bed without pain after they took my umbrella cane I fell then they picked me up and told me to stop crying or the other people in there was going to f me up then I saw the doctor that was on premises she gave me a walker and they told me the my umbrella could have been used as a weapon which a umbrella compared to a walker the walker is more dangerous used as a weapon I felt really embarrassed and most of all I was there for treatment and they told me I couldn't never go back there for treatment the next day the employee rode me around for almost 3 hours they had me in my pajamas riding in a vehicle with a cracked back brace then took me to a hospital with none of my belongings and then I was told that I couldn't go back to that facility they had someone pick me up from another program and transport me to somewhere else and the pain on my body from riding not getting any rest now I have no feeling in left foot big toe and I have hip painBusiness response
11/09/2022
Business Response /* (1000, 13, 2022/11/04) */ Tuerk House, Inc. does not confirm or deny treatment of particular patients. Tuerk House, Inc. encourages all our patients and clients to contact our office at (XXX) XXX-XXXX with any concerns about their stay or treatment. Per our policy, we are not able to provide patient information to any third party unless required by law. Thank you. Tuerk House, Inc.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.