ComplaintsforCFG Bank Arena

• Initial Complaint

  04/11/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  On 04/02/24@9pm, My husband and I added an event at the CFG bank arena. During the event, 2 individuals seated directly in front of us continuously smoked marijuana inside of the arena. I flagged down a security guard to whom I asked if she could ask the individuals to refrain from smoking because it was affecting my breathing and my ability to enjoy the event. The female security guard's response was she is not going to say anything because they"ll just continue to smoke anyway". I was disappointed with her lack of attention to the matter. I continue to suffer as the minutes passed due to the heavy amount of smoke that I was being exposed to because of the marijuana smoking. I even went to the restroom to try to get some fresh air and to put some water on my face. I also tried to flag down another security guard to try to get the name of the previous security guard that I had spoken to but was not given any information. My head began to hurt and after being dismissed and disregarded by security of the arena, we decided that it would be in our best interest to leave causing us to miss the remainder of the show. The next day I immediately contacted the guest service manager and explained the horrific ordeal that I had endured. She stated that she would contact upper management and get back to me with a solution in a timely manner. I communicated to her that the only solution that I was interested in was a refund. Eight days later I finally spoke to her during which she expressed to me that the only solution was that the best they could do was a food/drink voucher to the concession stand.

  Business response

  04/18/2024

  The customer has been refunded for the entire cost of their tickets.

• Initial Complaint

  05/15/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On Mother's Day, May 14, 2023, my Texas-based family and I attended the Babyface and Anita Baker concert at the CFG arena. During the Anita Baker portion of the concert (the Main Event), she repeatedly complained about the sound quality (she couldn't hear the horns, herself, etc.), and the audience also experienced a great deal of sound reverberation, echoes, and a jumble of instruments. It was dreadful. Chris at the box office heard my complaints and agreed that I was entitled to a refund or tickets to another performance. Hopefully, the sound systems will be improved.

  Business response

  05/23/2023

  The sound system and the sound technician are brought in with the tour. CFG Bank Arena has nothing to do with the sound or the performance of the sound.

  Any refunds would have to been given on the night of the event and be authorized by the promoter of the event Live Nation. At this time we are unable to provide a refund as the show has been financially settled.

  We will however offer this patron complimentary tickets to a mutually agreed upon future event.

  Business response

  06/06/2023

  Date Sent: 5/23/2023 3:04:05 PM
  

  The sound system and the sound technician are brought in with the tour. CFG Bank Arena has nothing to do with the sound or the performance of the sound.

  Any refunds would have to been given on the night of the event and be authorized by the promoter of the event Live Nation. At this time we are unable to provide a refund as the show has been financially settled.

  We will however offer this patron complimentary tickets to a mutually agreed upon future event.

  Customer response

  06/06/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Miss. Yolanda *****

• Initial Complaint

  10/06/2021

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  One of the main performs wasnt at the show for oct 3,2021 and on the door they said if you want a refund to go to the box office to request one which I did my event had protection purchase on it so I should have been refunded my money asap they didnt make us aware until the event was taken place once we arrived that the performer i paid to see wasn't performing and i want my refund before 30 days because my purchase had protection purchase. I still haven't received my refund yet

  Business response

  01/26/2022

  Business Response /* (1000, 5, 2021/10/08) */ Ms. ******* Please be advised that the Royal Farms Arena management received official word from the Legendz of the Streetz Tour at approximately 1pm on Sunday, October 3 that one of the tour's performers, Boosie Badazz was officially removed from the tour. Immediately after receiving this notice, we posted out to Arena socials (Facebook, Instagram and Twitter) alerting fans of this change. The tour also posted this information on their social channels. Additionally, signage was immediately placed in the following locations (see below) throughout the facility for all to see as guests entered the venue for the evening's performance. Please see below for signage wording. Patrons were told if they would like a refund, they were to head immediately to our Arena Box Office or contact TicketMaster for a full refund. Our box office was open till approximately 9:30pm to handle refunds. Refunds were given to patrons who requested at this time. Once the box office closed, the Arena settles with the show and the show receives all monies. Ms. ******* you had every opportunity to seek a refund the night of the performance. At this point, we cannot offer you a refund. We appreciate your understanding in this matter and hope you continue to attend the many wonderful events at Royal Farms Arena. ATTENTION TONIGHT'S FANS! BOOSIE BADAZZ has been REMOVED from the Legendz Of The Streetz Tour If you would like to request a refund to this evening's concert tour, REFUNDS MUST BE OBTAINED PRIOR TO ENTERING THE VENUE AT POINT OF PURCHASE! Signage was placed in the following locations; Box office lobby doors All ticket selling windows Main (Hopkins Place) Lobby - every door Baltimore Street Lobby ****** Street Lobby - every door Both Garage Door Entrances Passgate ******* Services Booth Consumer Response /* (3000, 7, 2021/10/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) You gave me a receipt at thr box ogfice which has a attachment to the original filing for a response for all charges to be voided and also I would receive a full refund I will attach again i didnt attend the event and I went to the box office and received this receipt and I still haven't received my refund black and white don't lie and i still have the receipt my money has not been sent to my card as of yet I want my money the whole 316.00 I didnt attend your event and I went straight to the box office the day that the performer was removed you still haven't given me my refund yet now where is my money it hasnt been put into my account and show me where it has been refunded Business Response /* (4000, 10, 2021/10/12) */ Her account was refunded however it may take up to 30 days for the money to be returned to her account. ***************************************************************************** ******\MILREACE *************XXX XX-XXXXX **** **** ******* street \ 12-AUG-21 ****** *** ********* XXXXX XXXXXXXXXX/ 0.00 0.00 XOPT: 26:MOBILE DELIVERY XOPT: 27:ETICKET DELIVERY BUNDLE EFM1003E 0.00 0.00 1- /X 1(2 )/R K,S 13-S 13,J 1 TM 0.00 J 1 12-AUG-21 ****** ##VOID## ******* VISA 3-OCT-21 1 12-AUG-XX XXX.XX( X) XXX.10 ****** VISA ********************** ****** (YI) 2 3-OCT-XX -XXX.XX( X) -XXX.10 ******* HOLDCPX XXXXXX ( ) ATTENTION... AUTHORIZATION NETWORK ENABLED ** NEXT (WDC) ?? Consumer Response /* (4200, 12, 2021/10/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) Until my money is refunded to the above account I will not accept this it didnt take you 30 days to take my money out of my account. I want my money in placed in the above account my tickets had insurance on them so I want my money now so if it was refunded it should be back in my account as of now my bank said nothing was refunded back from your company and it shouldnt take that long to refund someone who brought there tickets in advance there money specially when I have insurance on my tickets I do not accept this reaponse and will not. I'm trying to resolve this problem before I have to obtain my lawyer. I want my money and I will also add the insurance for those ticket any other buisness it takes 7 to 10 days to be refunded there money I still havent reveived my money as of yet Consumer Response /* (2000, 22, 2021/11/02) */ My money was fully refunded thank you

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩