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ComplaintsforMarie London Beaute
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Complaint Details
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Initial Complaint
05/25/2022
- Complaint Type:
- Product Issues
- Status:
- BBB unable to locate business
I received eyelash extensions from Marie ****** on March 5, 2022. I contacted Marie on March 11, 2022 via her customer service email to inform her that my lashes were falling out at an alarming rate since I got them done. The lashes are supposed to last up to two weeks to 3 weeks. That was not the first time I had individual lashes installed so the way they were just sliding off was alarming to me. Marie ****** responded to my emails swiftly and set a date for me to come in and get them repaired. The day came and she pushed back our appointment citing that she was running long with another client and rescheduled with me via text. The next appointment came and she did the same thing. She then promised me half my money back through Zelle and a discount on future services. I accepted her offer but have not heard from her or received any refund. So I just requested the refund through Zelle with my bank that she declined. So I requested a refund on Cash App where she declined to exchange money with me. I left reviews on Google for her as well. She is actively avoiding me when it was she that made promises and did not follow through.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.