ComplaintsforH. C. McComas Fuel Company
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Complaint Details
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Initial Complaint
01/28/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I had an account with the company where I paid a certain amount of money a month to have them fill up my oil tank for heating. The service was fine during this time. In October of 2023, I upgraded my system to a heat pump with oil back up which meant I no longer needed to be on the plan with automatic fill ups. I called the company in December asking to switch my account to as an needed account and refund the the money in my account from paying for more oil than I actually used over the 2 years I used them. The amount I over paid was near or over $1200 dollars. Since December of 2023 I’ve called the company 4 times requesting that they send me the balance in my account. I have yet to receive the money and cannot get any answers each time I call. I am told each time I will get a call back and never do. I do not want to damage the business or file with the courts but I do want the balance in my account returned to me. Since I cannot get the company to provide answers, the BBB is my next best hope.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.