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ComplaintsforNew Echelon Hair LLC
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Complaint Details
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Initial Complaint
11/25/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On 11/01/2022. I purchased 3 bundles of supposedly raw Indian hair. Color 613, from New Echelon Hair and spent $455.80. This hair is supposed to last to where you can wash and reuse it for years. I am a licensed cosmetologist, and I am aware of what changes hair texture. I had the hair installed on 11/03/2022, since then every time I brush or comb the hair it sheds. It even sheds without me brushing it. On 11/1, Brandon, the business owner, replaced one of the 3 bundles because it became unmanageable after trying to apply a semi-permanent hair color, by ADORE Brand hair color. On 11/25/2022, I reached out to Brandon to see if we could resolve the problem. I sent him photos and mentioned that I could send him a video if needed. He stated that he would not help with chemically processed hair. I tried explaining to him that, because I did not bleach the hair, I did not change the texture or damage the hair in any way. Semi-permanent hair color does not change the texture of hair, or damage it. He was short, and did not respond back, ignoring me with no attempt to resolve the issue. Attached is a photo of Brandon advertising the blonde raw Indian hair as soft, durable, long lasting and dyed along with photos of our interactions. He should not be allowed to advertise his product if it's not truthful.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.