ComplaintsforJohns Hopkins Bayview Medical Ctr Billing
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Complaint Details
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Initial Complaint
02/12/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
The insurance claim was initially rejected due to improper billing. After numerous requests, the insurance claim was coded correctly and resubmitted to the insurance company for payment. The insurance company paid the claim in addition to my payment. I requested a refund of my previous payments in the amount of $324.93 since October 27, 2022. To date, the check has not been received. Since October, representatives have claimed that I will receive the refund check within 30 days, it is now mid-February, and I am still awaiting receipt of the refund check.Business response
03/31/2023
Good morning,
Thank you for contacting the Johns Hopkins SBO billing office and we appreciate the opportunity to address your concerns. The refund was approved and issued on March 28,2023 via regular mail. I understand a supervisor has reached out to you and confirmed this information, but I also wanted to respond to your concerns brought to the Better Business Bureau. We apologize for the inconvenience and time it has taken to get this resolved and appreciate your patience while we worked through the process. If you have any further questions or concerns please feel free to contact me directly.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.