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ComplaintsforXLHealth Corporation
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Complaint Details
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Initial Complaint
01/30/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I received e-mail on November 15, 2022, stating I could receive a $50 **** Reward card for completing a House Call visit. I called and scheduled a visit for December 7, 2022. A nurse came on this day and the House Call was completed. I was told in every conversation to allow 4 to 6 weeks for the Rewards card to arrive. I called last week because I have not received the Rewards card, and this week will be 8 weeks. I talked to a Tina, and an Emily and was told I was not eligible for a Rewards card. I have a copy of the e-mail telling me I was, and when I called to set up an appointment I was not informed I was not eligible. There was a snafu early in 2022 where I had an appointment for a House Call, but the nurse was so ill prepared, and I was told she did not fill out her paperwork correctly. So, they at first refused to send me a $15 Rewards card. I finally convinced them that I held up my end of the bargain, it was not my fault if she did the paperwork incorrectly. So, when I received this November e-mail, I assumed they had numbers they were attempting to meet and they were giving me another chance for them to get my information. Again, I want to make it clear; until last week I was never told I was not eligible.
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Contact Information
Customer Complaints Summary
2,281 total complaints in the last 3 years.
790 complaints closed in the last 12 months.