Business ProfileforMedstar Good Samaritan Hospital

I've been a member of the Good Health Center since 2015 & participated excerise classes 3 days per week. But do to the Covid-19 the program was stopped temporarily. I returned to facility in mid December 2021 but unaware of changes in schedule. On I12/13 I got at the gym about 9:00 am but informed by a representative in an aggressive manner that I couldn't access gym until 10:00. Thus I waited in reception area returning to gym at 10:00. Another employee I've known years & a was class instructor ask how I was doing.Said My okay but waited 1 hr. to begin routine. Person that approached me earlier stated she couldn't make an exception. My response didn't ask for one but felt she approached me aggressively. After leaving gym called customer service & made a complaint since her approach made me very uncomfortable. To my surprise she contacted me about my complaint & initially apologetic but then began reprimanding me thus I told her I was ending call & did and called customer service got no answer. Thus I sent email with concerns to CEO. Next day returned to gym & while walking track person I made complaint about interrupted me exercise asking if we could talk despite my ending our call yesterday. she continued talking although I was leaving saying I needed to update my information. I contacted executive office in regards to my email & while speaking to someone was disconnected. I eventually spoke with Allison from Exective Office & was going to resume going to gym upon return from vacation but the decided I won't feel comfortable since it seemed that Allison just provided justification for representative's inappropriate unacceptable aggressive intimidating behavior. Thus do to hospital administrator understanding decision to temporarily close gym & alleged policy of 30 day absence requires info update. Thus members should have received info via mail/call regarding policy.But it's clear employee is more important than me.I would like written apology.Won't be back!