ComplaintsforBaltimore Plaza Hotel Inner Harbor
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Complaint Details
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Initial Complaint
03/03/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I have a reservation and I am trying to contact them for confirmation but they don't have a working phone and I sent several messages that go unanswered. How can a hotel operate this way? I would like them to contact me about my reservation.Initial Complaint
01/19/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
On Dec 7, 2021 I booked a room through hotels.com at the Baltimore Plaza Inner Harbor, 110 Saint Paul Street, Baltimore, 21202, MD, Phone: +14106373600. As part of the process of booking the room I paid in full, via credit card, the quoted price for the room which was $88.89. Once I received the email confirmation it stated there will be an additional $150.00 fee upon check-in for deposit. There was no mention of any additional fees prior to checkout in the online booking process. I went to the Baltimore Plaza Inner Harbor prior to ceck in to inquire as to what was needed for check in. I spoke with Karen at the front desk and was informed that an additional $150 was needed for check in and it would take about 5 to 7 business days for refund of the $150 after check out. Karen stared that if this was not acceptable I could cancel the reservation and she would confirm with hotels.com that I should receive a full refund. I immediately cancelled the reservation on Wednesday, December 8, 2021 prior to the scheduled check- in. I spoke with Karen at the front desk after canceling the reservation and inquired if she needed the cancelation number. Karen stated she just needed my name, which I gave her, then assured me I would be refunded the full $88.89 I had prepaid for the room. My reservation cancelation confirmation no is: XXXXXXXXXXXX. On December 27, 2021 I had not received a refund and sent electronic correspondence to the Baltimore Plaza Inner Harbor inquring when I should expect the refund. I have not received a reply from the digital correspondence. As of today I still have not received a refund. Please let me know my best options for proceeding to receive a refund. Thank you, ****** ******Business response
02/10/2022
Business Response /* (1000, 5, 2022/01/20) */ Contact Name and Title: jaira a. Manager Contact Phone: XXXXXXXXXX Contact Email: ******************* To whom it may concern, We deeply apologize for any inconvenience we do require 150 deposit for any room that we check in at the baltimore plaza hotel. Mr ****** reservation was a prepaid reservation meening he pay hotels.com so in order for mr ****** to get a refund he has to contact hotels.com here at the baltimore plaza we have agree to waive his cancellation fee we cannt issue a refund due to the fact that we havent charge mr ****** nothing.Initial Complaint
10/20/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
No services advertise was given. No breakfast, no wifi, the room was dirty. Staff so what rude. Rooms has cracked floors. Charged for a queen room and give a twin bed.. This hotel is a eyesore.Business response
01/25/2022
Business Response /* (1000, 5, 2021/10/26) */ Contact Name and Title: jaira a. manager Contact Phone: XXXXXXXXXX Contact Email: *****@trangroup.org we are very sorry to hear about our guest stay ms ****** never complain about her stay help ms ****** with getting around the city of baltimore with printing maps.We would like to offer ms ****** 50% off her next stay here at the baltimore plaza hotel.
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Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.