Business ProfileforTCI Design

On 11/23/2022 owner ******************************* from TCI Design measured my basement for built-in book cases. We discussed that I would be out of town for about 20 days and then around for about ***** days, and then busy again. ****** said that this wouldn't be a problem and that the shelves could be fabricated while I was gone and installed when I returned around Christmas. On 11/27 I signed a bid from *************************** of TCI Design and ************** for the book shelves with the understanding that the price may vary and that the shelves would be installed on my availability when I returned. I paid a Venmo request on for the deposit of $550 from Seclorum Legal and ********************* and ******'s Phone number. I left town for 20 days and on 12/17 notified ****** that I would be in town from 12/18 until 1/7/23. He said this was "plenty of time." On 12/27, I asked for an install date. He responded that they were waiting on some parts, which seemed odd. On 1/2/2023 I reached out again, since it had been almost a week and was still waiting on potential install date. ****** responded that he would reach out to me by phone but did not. On 1/5 ****** wrote to say that he would contact me to orchestrate delivery and assembly, but did not. On 1/12 having not heard from ****** in a week I requested my deposit be returned as my availability window had closed and there still had not even been the attempt on their part to schedule an install. On 1/14, a week after the end of our agreed window, having still not heard from ******, I sent a ***** request to Seclorum for the return of $550 and texted demanding the return of my deposit. ****** replied that he would respond shortly. On 1/16/2023, having not received a response from ************** again pointed out that the shelves had not been installed nor was there even an attempt to schedule an install and that I would need the return my deposit. No attempt has been made at install shelves, and I have not received my deposit.