ComplaintsforYondoo Broadband
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/17/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On February 3, 2023 I purchased internet service from Yondoo and have yet to have the installation completed. The cable servicing my home has lain on my yard since the date of primary setup. No effort by the staff of Yondoo, Bowling Green MO has been made to contact me for a date, whether that be an approximation of the underground service application or an actual date. This morning I called their office and was told I was being placed on a "Field Supervisors List" this had been told to me on a prior occasion weeks earlier, however the ground work employee came out at approximately 1240pm and set the conduit. Now I have been told, after my contacting them, by the way, with Zero communication forthcoming of Yondoo personnel. "They have no idea" when my installation will be completed, and were unwilling to provide any timeline or even a courtesy communication prior to the ever decreasing likelihood of finalizing this serviceBusiness response
04/18/2023
This service was completed on 4/14/23. We are reviewing internal procedures as to why the delay occurred and why the customer did not get contacted for either the delay or the completion.Customer response
04/19/2023
Complaint: ********
I am rejecting this response because:
Sincerely,
Timothy *****Initial Complaint
12/06/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
When I first started this account I put a deposit on it for $90. They have not applied the deposit on my final bill. I owe them nothing. In fact they owe me about $9.04.Business response
02/07/2022
Business Response /* (1000, 6, 2021/12/20) */ from:Bob S. <********@****tlanticbb.com> to:Jerica J. from BBB <********@greatermd.bbb.org> date:Dec 20, 2021, 8:47 AM subject:Case ******* mailed-by:****tlanticbb.com :Important according to Google magic. Jerica, This was received today in our office. I have had the account researched and there was a deposit on this account when we purchased it from previous company. I have had the balance on the account waived and a $90 refund check is being sent this week to the customer. Regards, Robert M. S. Vice President of Finance yondoo Broadband, LLC
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
4 total complaints in the last 3 years.
2 complaints closed in the last 12 months.