Customer ReviewsforSudShare, Inc.

Clothes got stolen by the pick up person and I was never reimbursed compensated by SudShare

As a new customer I have only used them 3 times but so far so good.I received a text from my sudster introducing themselves and a time they would be coming to pick up my laundry.The following morning another text from the company updating me and another text from my sudster when they would be dropping off my laundry.I like that I have the option of meeting them at my door and handing off my laundry to them and the same on the return.Clothes clean, folded and wrapped in plastic.You also have options on water temperature and are able to make other requests.They are reasonably priced.Give them a try.

Now POPLIN look out be aware they are scammers you are working and not getting paid be aware! I am currently contacting my lawyers so that I can get paid.

Do not download this app, unless you want your clothes to get destroyed! I sent my clothes to be washed and dried, sent my laundry soap and softener completely full (for tons of loads, would normally last me a month). The person took my clothes "used" all my supply and brought my clothes back in trash bags. With stain in brand new itens that were never used. Contact support and they brushed me off. Do not send clothes to them. Not worth it!

I was so excited about not having to do my spa laundry for the first time! Unfortunately, this was a bad experience. There was communication, but it was like the sudster had to be reminded she was doing a job. She told me to put my laundry out at 1pm for pickup and at 5:00pm it was still sitting out there. I texted her via the app, and it was finally picked up. She said her app was down or something and couldn’t find my address. The next day (Friday) she told me at 10am she was finishing up my laundry. At 7pm it had still not been dropped off. I texted her and it was finally dropped off about 7:15pm. Now technically it states they have til 8pm either way, but my sudster was “updating” me with a time frame she didn’t keep. We’ll, not a great start but at least I didn’t have to do my laundry! So wrong. It was folded nicely but smelled of smoke and like it had sat in the washer a bit (like sour) or possibly folded damp and put in the plastic bag. Giant no for me and my spa standards. I had several people smell it and unanimously it was “this stinks bad”. I gave my sudster a poor rating (not something I love to do ) Customer service contacted me and basically told me to relive the process (leave all the laundry bagged, sudster pick up, do the laundry, drop off). If they deemed I was lying about the smell, they’d charge me again. Not a viable solution for me since I need my laundry to work and I’m not risking it again. I took it all home to rewash myself and am $30 poorer for the experience. I’m sure there’s good experiences out there, but it’s not worth it unless you have time and money to throw away.

Don't believe their statement that they use ******, **** and ********. First wash of cothing was 40#, 90% ofmy clotns. I got behind due to knee pain and now recovering from a knee replacement. I requested hypoallergenic detergent as I am sensitive to dyes and fragrances. My first order I put in at 1pm on 4/22 having the information at the bottom of the order screen that my laundry wouldbe picked up the next day between 8am and 8pm. 430p I get a knock on the door, my Sudster was here to pickup my clothes, luckily I already had then collected my laundry close to my door. Sudster said she wanted to get an early start. She stated I didn't answer her messages but was in the area so decided to see if I was home. The messages are in the SudsShare app which I did not know to check as the instructions/ information is very lacking on website, and no notification accompanied the message. I expected text honestly since they as, for your mobile number.My first Sudster (as the washers are called) Used Arm and Hammer Sensitive skin with added fragrance. I got a 'free wash' so could get them rewashed if I wanted. I went on companies live chat with agent. The agent seems to think a free wash so I could have clothes rewashed from Sudsters error, is enough and doesn't understand being compensated for previous orders loss time, and the inconvenience of washing a second time, having my clothes gone for 5 days instead of 2, and the wear on my clothes. I was told I was sent a picture of laundry detergent and approved it. When he realized I could not access the picture, he did not acknowledge or apologize, only stated he didn't know all of what the customer has access to. When I asked for further compensation for my trouble he stated 'you got a free wash that should be enough - I don't consider the credit given for a wash so I can rewash due to a mistake Sudshare company made a 'free wash'.

I had a great experience with this company today. My pickup and drop off person was Samantha. She had great communication skills and my laundry was perfect. I appreciated her being on time and the extra care she provided. I will continue to send my laundry to SudShare.

FIRST TIME CUSTOMER, NEVER AGAIN!!!! Firstly, they have you put in directions in order to find your house/apartment. I did exactly that in detail. The first employee said she couldn’t find it even with the details. The second employee they sent out was not the person that I talk to. I was texting a woman and a man called me. He told me that he knocked on my door. However, my neighbor, my dog mirror, my boyfriend heard a knock. We also have cameras, and no one was seen on our camera. I refused to use this company again I don’t even understand. Because I can’t give zero stars nor negative I gave them one star.

Terrible customer service. We had an issue of receiving someone else’s laundry, and it remained unresolved for more than 5 hours because the app-based business doesn’t have a direct phone line for customer service. The only resolution we got for having someone else’s laundry mixed in with ours (unsettling), and potentially paying for the weight of it, was a delayed apology from the company’s super unresponsive chat support with a request to help them remedy the situation, only to have them ignore our confirmation of the requested actions. Terrible customer service all around.

Sudshare is bad business. First, the formula of them controlling pricing and markets creates a work environment that workers are paying for detergent, gas, car use, energy, and wash/dry machine use. When you calculate the true cost, the worker is being paid way below minimum wage. Way below. Criminally below. Anybody using them should be ashamed as well. Taking advantage of the disadvantaged is disgusting. I can't believe this business is still in business and not under investigation by various labor departments. You get what you pay for and if you are part of a a gig economy that is taking advantage of workers, well, maybe that's the start of the problem. Don't really care if you didn't get your clothes on time. Maybe next time don't pay criminally low ages to people for their work.