ComplaintsforLawn Love
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Complaint Details
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Initial Complaint
08/01/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Lawn Starter and Lawn Love are the same company, but without showing that it is the same company. I was using Lawn Starter, and didn't have any luck with getting someone to cut down my bushes. So I tried to seek another company to do this. I went to Lawn Love, which didnt look to be the same until after I added my credit card info to get my first service compelte. Lawn Love didn't mow my back yard, or perform the extra service which I requested a quote for. When I shared that the service was not complete, I received an email from lawn love explaining they couldn't quote a removal of the bush. However, they didn't mow my backyard. I shared that this service was not completed, but i received no response. I was charged for the service which was not complete. When I attempted to reach out to them again, i received a response from "Lawn Starter" acknowledging I sent an email to them. But I didn't send the email to "Lawn Starter", I sent it to "Lawn Love". I am now in a situation where I must mow my own lawn, as I have no clue who is actually supposed to be performing services. And whomever is supposed to perform the service isn't responding to my request. I also can not call anyone to resolve my issue. The service was complete mid July, but I was just charged for everything as of August 1. This is the definition of sketchy, unprofessional, and I cant even remove my credit card from their platform to prevent future unwanted and disputed charges.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.