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Business Profile

Lawyers

Collins Legal Group

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/11/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid for a consultation for me and my sister to talk to a attorney Instead, we spoke with a pair of legal for 30 minutes. She said that the attorney was busy on the phone she took mine and my sister's information along with social security numbers, and she made me aware that an attorney will call me back and attorney called me a week later and asked me had I spoken with an attorney. I said no I spoke with the pair legal, she said. Well, the attorney should be getting back with you soon. It's been a month now and I haven't heard from an attorney. I called today and they said that someone would be getting back in touch with me..but it has been a month already.

    Bureau Response

    Date: 10/21/2023

    Tiffani *******
    Collins Legal Group 
    **** ********** ** *** *** ******* ** *****


    Dear Tiffani *******:

    This is our second attempt regarding this complaint. For your reference, the complaint was submitted on 10/11/2023 and was assigned an ID of *********  
     
    BBB forwarded you a complaint filed by Tuesday ********. We have not received your response in the time frame allotted. If you have responded directly to your consumer and reached a resolution, let us know so our records are current. If this was a simple oversight, please provide your response at this time. BBB understands that there are two sides to every story is interested in your perspective.

    In the interest of time and good customer relations, please provide BBB with written verification of your position in this matter within 7 calendar days.   

    We encourage you to use our ONLINE COMPLAINT system to respond to this complaint. If you received this complaint via email, the fastest and easiest way to view and respond is to the simply click on the “Respond to this Complaint”, link located on the left, when you are ready to answer. 
      
    If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.
    To access/respond to this complaint online:
    Go to: ****************
    Enter the following code: 20###-###-####4
     
    Please understand that the consumer's complaint and your response may be posted on the BBB Website (BBB reserves the right to not post in accordance with BBB policy). Please do not include any information that personally identifies your customer. By submitting your response, you are representing that it is a truthful account of your experience with this consumer. BBB may edit the complaint or your response to protect privacy rights and to remove inappropriate language. 
     
    We look forward to your prompt attention to this matter.

    Sincerely,

    Wanda *******
    **************************

     

    CUSTOMER EXPERIENCE INFORMATION

    Customer Information:
    Tuesday ********
    **** ******* ****** ********** *** ** *****
    Daytime Phone: ###-###-####
    E-mail: ******************


    The details of this matter are as follows:


    Customer’s Statement of the Problem:
    I paid for a consultation for me and my sister to talk to a attorney Instead, we spoke with a pair of legal for 30 minutes. She said that the attorney was busy on the phone she took mine and my sister's information along with social security numbers, and she made me aware that an attorney will call me back and attorney called me a week later and asked me had I spoken with an attorney. I said no I spoke with the pair legal, she said. Well, the attorney should be getting back with you soon. It's been a month now and I haven't heard from an attorney. I called today and they said that someone would be getting back in touch with me..but it has been a month already.
     




    Desired Settlement:
    Refund

     

    Additional Comments from Consumer:

    Bureau Response

    Date: 10/30/2023

    Tiffani *******
    Collins Legal Group 
    **** ********** ** *** *** ******* ** *****


    Dear Tiffani *******:

    This is our second attempt regarding this complaint. For your reference, the complaint was submitted on 10/11/2023 and was assigned an ID of *********  
     
    BBB forwarded you a complaint filed by Tuesday ********. We have not received your response in the time frame allotted. If you have responded directly to your consumer and reached a resolution, let us know so our records are current. If this was a simple oversight, please provide your response at this time. BBB understands that there are two sides to every story is interested in your perspective.

    In the interest of time and good customer relations, please provide BBB with written verification of your position in this matter within 5 calendar days.   

    We encourage you to use our ONLINE COMPLAINT system to respond to this complaint. If you received this complaint via email, the fastest and easiest way to view and respond is to the simply click on the “Respond to this Complaint”, link located on the left, when you are ready to answer. 
      
    If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.
    To access/respond to this complaint online:
    Go to: ****************
    Enter the following code: 20###-###-####4
     
    Please understand that the consumer's complaint and your response may be posted on the BBB Website (BBB reserves the right to not post in accordance with BBB policy). Please do not include any information that personally identifies your customer. By submitting your response, you are representing that it is a truthful account of your experience with this consumer. BBB may edit the complaint or your response to protect privacy rights and to remove inappropriate language. 
     
    We look forward to your prompt attention to this matter.

    Sincerely,

    Wanda *******
    **************************

     

    CUSTOMER EXPERIENCE INFORMATION

    Customer Information:
    Tuesday ********
    **** ******* ****** ********** *** ** *****
    Daytime Phone: ###-###-####
    E-mail: ******************


    The details of this matter are as follows:


    Customer’s Statement of the Problem:
    I paid for a consultation for me and my sister to talk to a attorney Instead, we spoke with a pair of legal for 30 minutes. She said that the attorney was busy on the phone she took mine and my sister's information along with social security numbers, and she made me aware that an attorney will call me back and attorney called me a week later and asked me had I spoken with an attorney. I said no I spoke with the pair legal, she said. Well, the attorney should be getting back with you soon. It's been a month now and I haven't heard from an attorney. I called today and they said that someone would be getting back in touch with me..but it has been a month already.
     




    Desired Settlement:
    Refund

     

    Additional Comments from Consumer:

    Business Response

    Date: 10/30/2023

    Paralegals do not handle consultation. I am the managing attorney and spoke with Ms. ******** myself. When we spoke she was with her aunt who verbally confirmed the desired service of a POA. Ms. ******** advised they needed this done so that she could relocate her Aunt from Maryland. I advised Ms. ******** that I could come out the next week to provide the requested service at her Aunt’s nursing home. She never called back to confirm an appointment. Ms. ******** has never spoken with any paralegal in our office. Paralegals are only assigned to active matters. I have detailed notes from my conversation with Ms. ********. 

    Bureau Response

    Date: 10/31/2023

    Tuesday ********
    **** ******* ****** ********** ***** *****  

    Dear Tuesday ********:

    This message is in regard to your complaint submitted on 10/11/2023 against ******* Legal Group.  Your complaint was assigned ID ********* 
     
    BBB has received a formal response from ******* Legal Group. We ask that you review the response and understand that BBB is here to assist both parties in reaching a fair and reasonable resolution.

    Please review their response to your complaint and advise us of your position in the matter within 5 calendar days. If we do not hear back from you, BBB will assume you are satisfied and will close your complaint as answered.

    Please be sure to indicate whether the business' response is satisfactory or not and how you would like to proceed in this matter.

    If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.
    To access/respond to this complaint online:
    Go to: ****************
    Enter the following code* **************

    Sincerely,

    Wanda *******
    **************************


    MESSAGE FROM BUSINESS:

    Paralegals do not handle consultation. I am the managing attorney and spoke with Ms. ******** myself. When we spoke she was with her aunt who verbally confirmed the desired service of a POA. Ms. ******** advised they needed this done so that she could relocate her Aunt from Maryland. I advised Ms. ******** that I could come out the next week to provide the requested service at her Aunt’s nursing home. She never called back to confirm an appointment. Ms. ******** has never spoken with any paralegal in our office. Paralegals are only assigned to active matters. I have detailed notes from my conversation with Ms. ********. 

    Bureau Response

    Date: 11/05/2023

    Tiffani *******
    Collins Legal Group **** ********** ** *** *** ****** ** *****


    Re: ID * ******** - Tuesday ********

    Dear Tiffani *******:

    Thank you for your recent response to Tuesday ********. We have not yet heard from the consumer and are closing this case as answered.

    Following our usual procedure, BBB notified the consumer of your response and requested notification of whether or not a satisfactory resolution had been reached.  Unfortunately, the consumer has not notified our office if they are satisfied. BBB has determined that your company has addressed the issues within the complaint; therefore we have closed this case in our files. This matter will appear in your BBB Business Profile as: "Answered - The Business addressed the issues within the complaint, but the consumer did not accept the response, OR BBB has not heard back from the consumer as to their satisfaction."

    The text of your response may be publicly posted on BBB's website. BBB reserves the right to not post in accordance with BBB policy, and we may edit your response to protect privacy rights and to remove inappropriate language. 
     
    In the event the consumer contacts BBB again regarding this issue, we may reach out to you to review any new or additional information we've received from the consumer. 

    Sincerely,

    Wanda *******
    **************************

    Bureau Response

    Date: 11/05/2023

    Tuesday ********
    **** ******* ****** ********** ** ** *****  


    Re: ID * ********- ******* Legal Group

    Dear Tuesday ********,

    We have not received your response to confirm this complaint has been resolved. Therefore, this complaint has been closed and will appear in the company's BBB Business Profile as: “Answered- BBB has not heard back from the consumer as to their satisfaction with the business's response.” 

    Please know that BBB is always available to discuss your case and review additional information. Thank you for using BBB's Marketplace Services.

    Sincerely,

    Wanda *******
    **************************

Collins Legal Group is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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