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Find a Location

Pete's Cycle Company has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Pete's Cycle Company

      7511 Belair Rd Baltimore, MD 21236-4102

    • Pete's Cycle Company

      800 Ritchie Hwy Severna Park, MD 21146-4198

    Business ProfileforPete's Cycle Company

    Motorcycle Dealers
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Products & Services

    This company offers Motorcycle and Personal Watercraft sales, service, parts & accessories.

    Business Details

    This is a multi-location business.

    Find a Location

    Pete's Cycle Company has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Pete's Cycle Company

        7511 Belair Rd Baltimore, MD 21236-4102

      • Pete's Cycle Company

        800 Ritchie Hwy Severna Park, MD 21146-4198

      Location of This Business
      7511 Belair Rd, Baltimore, MD 21236-4102
      BBB File Opened:
      5/15/1989
      Years in Business:
      86
      Business Started:
      1/1/1938
      Business Incorporated:
      4/30/1954
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      BBB records show a license number of MC10003143 for this business, issued by Maryland Dept. of Transportation

      These agencies may include:

      Maryland Dept. of Transportation

      7201 Corporate Ctr, PO Box 548

      Hanover MD 21076

      https://www.mdot.state.md.us

      Type of Entity:
      Corporation
      Alternate Business Name
      • Pete's Cycle Company Inc.
      • Pete's Cycle
      Contact Information

      Principal

      • Ms. Susan Kruse, Vice President

      Customer Contact

      • Mr. Brad Smith, Severna Pk Mgr
      • Mr. Joseph M. Kruse, Senior V.P.
      • Mr. John Leach, Manager
      • Mr. Troy Heininger, Area Manager
      • Ms. Susan Kruse, Vice President
      Additional Contact Information

      Fax Numbers

      • (410) 663-6958
        Other Fax

      Phone Numbers

      Customer Complaints

      3 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      09/07/2022

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      Worst customer service I have ever experienced. Purchased a brand new Can-Am ATV in April. We were able to use it twice before it caught on fire from the break line melting, due to the motor overheating and brake fluid leaked onto the exhaust. Or, at least that's the reason they claimed it caught fire. Brought it into their service department for them to have it for 2 months to replace a break line. Finally get it back, the motor overheats and now it no longer starts. We take it back to them only to be told Can-Am was "hacked" and they can't proceed with any service related issues until their website is back up. They have had it 3 weeks and state it may be another 3 weeks. This is absolutely insane. Nearly 12k spent on an ATV and warranty we can't even use. They play absolutely dumb when we call to inquire about it. I would never recommend them. Refused to return our calls, refuse to trade the product.
      Read More

      Customer Reviews

      1 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      William W

      1 star

      07/14/2024

      I had gone into this business several times to look at motorcycles because I was interested in buying. Each time I visited, I felt more tolerated than celebrated. The atmosphere felt toxic. I was told that I had to return in a few days because my wire transfer didn't clear on their end. I provided proof that the money that I wired had cleared. I was told that maybe the money bounced from my bank. I found that statement to be offensive, because I k ow that if I were white, those words would have never came out of the salesmans mouth. I really wanted the motorcycle so I returned to buy it a few days later. The motorcycle had been sold. Then I found another motorcycle that I was interested in. It took almost 20 min to be acknowledged. The salesman gave me the impression that I was bothering him. I put my hand out to shake his hand. He refused to shake my hand telling me that he has a cold. Why the heck is he working if he's dealing with the general public. He faked coughed then walked away. it felt like a good ole boy system in that place. I won't ever return there and will never give a positive review.

      Local BBB

      BBB of Greater Maryland

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