Customer ReviewsforOverland Van Lines, LLC

I am very frustrated! I will be paying an extra $2000 for an out of state move and stuff has still not arrived after almost 3 weeks!! We’re sleeping on the floor, calling everyday with no response from ‘dispatch’ to schedule our drop off. We’ve paid $7000 already for a move scheduled with Captainvl and overland - and nothing!! Kids are sad. New job is difficult to do without clothes and other personal stuff. This has been a nightmare!

My out of town moving experience warranted me giving this company 10 stars on their Google page. My 2 moving men were professional had great communication and were friendly.

We used Overland twice in two months. We were so impressed with the seamless move of the crew the first time that we requested and used the same crew the second time. Their professionalism resulted in another perfect experience with no breakage. From the first contact with the front office and from beginning to end the customer service was impeccable. They all know what they are doing and it shows in the results. I will highly recommend them to all my family and friends.

I am writing to express my utmost satisfaction and gratitude for the outstanding moving experience I had with your company. From start to finish, every aspect of the process exceeded my expectations, and I want to commend your team for their professionalism, efficiency, and exceptional service. First and foremost, your customer service was exceptional. From my initial inquiry to the final follow-up after the move, every interaction with your staff was pleasant, informative, and highly responsive. Your team consistently went above and beyond to answer my questions, address my concerns, and ensure that I felt confident and well-informed throughout the entire process. The moving crew assigned to my relocation, Edward and Mamuka, deserves special recognition. They arrived promptly on the scheduled day, fully equipped and ready to tackle the job. Their level of expertise and attention to detail were evident from the moment they started packing and loading my belongings. They handled my furniture and personal items with the utmost care, ensuring that everything was properly wrapped, protected, and secured for the journey. What impressed me the most was the efficiency and professionalism displayed by your team. They worked tirelessly, demonstrating remarkable skill and precision while maintaining a positive and friendly attitude. Despite the challenges that can arise during a move, they remained composed and focused, ensuring that everything was handled smoothly and without any hiccups.Your team executed the move with remarkable speed and accuracy, completing the loading, transportation, and unloading of my belongings within the estimated time frame. Lastly, I want to express my appreciation for the fair and transparent pricing I received. Your team provided a detailed estimate before the move, and there were no surprises or hidden charges. The level of professionalism and integrity displayed by your company in this regard is truly commendable.

On time, efficient and friendly. They disassemble and reassemble everything, prepared with the right tools and skills to do so. I've used Overland Van Lines for personal and business moves, and will again!

This had to be the absolute worse experience we ever had. I wish I could give them negative stars. From the moment the crew arrived the foreman did nothing but complain for atleast 30 mins about not making the deadline to have all of the things out of the house (I was selling the house and the new owners had ro come and do a final walk through) which was mad aware of at the booking time. Then he kept complaining of anything he could find which quickly turned into them trying to add additional charges. He argued the truck was full three times each time he was able to load more and more. The crew had the worse attitude possible causing us to start having one as well. They did more smoking and unnecessary taping and unboxing and removing take unnecessary stuff apart then anything. After they got the truck loaded they went to the new house. Leaving another truck load that we had to rent a uhaul afterwards for. There was a delay on my end at the new residence as I had to deal with settlement and closing. Then at the new house they claimed would take them another 5 hours to get the stuff in the house which they wanted to charge me an additional $1000 for when I said no to that I instructed them to just leave the stuff in the garage and they wanted to charge me $250 extra for that claiming it wasn't enough time then threatened to take my belongings to a warehouse and charge me a storage fee if I didn't Harry to the ATM for the extra money. After I got the money from the ATM they stated they was able to finish in time after all smh. After all of that I gave the foreman the remainder of the money ( he counted it twice in front of both of us. The next morning at 730am I get a call from overland claiming I didn't pay them the full amount. I strongly urge anyone not to use this money hungry self, obserbed, poor work ethic and attitude having company. This experience truly made us not want to ever trust a moving company again.

They lowball you on price. Ask for a 60% deposit and tell you to pay an additional 20% at pickup. They don't count 20% of the remainder, but 20% of the total again, so more money out of pocket than expected. They have had my belongings for over a month. Conveniently they do not have my original availability date on file, but they have my second, which they used for my time of delivery, prolonging my delivery. Apparently the company is ill-equipped to handle long-distance moves. I do not recommend using this company.