Business ProfileforPhiltone Guitar Company

On 09/26/2022 I brought a 1950's Gibson guitar (appraisal in Supporting Documents) to Phil ****** of Philtone Guitar Co. for repair (refret/new nut/fingerboard&inlay work - see Estimate 1297 in Supporting Documents). Promise date for completion of work was Sunday October 9th, 2022, 2 weeks from drop-off date. I was dubious about this, having used Philtone twice before for guitar repairs. In our previous dealings, work was delivered past due but within a reasonable time frame. The quality of the work was excellent. The morning of Sunday 10/9, I received a text, phone call, and email from Phil stating the job was not complete, but that he'd be willing to drop it off at my residence the next day (see text-string in Supporting Documents). Also on the morning of 10/9, Phil sent three photos of the guitar on his bench with frets/nut/inlays out. In short, he'd done the strip-down, but hadn't started the replacement of parts). I replied that he should contact me when the job is complete. After this, communication went dead. No response from Philtone to a handful of my texts, emails, and voice messages. I next heard from Phil by email on December 15th, 2022, roughly 2 months after the promise date for a purportedly 2-week job (see email string in supporting documents). He stated that inlay work brought out the perfectionist in him and gave me second completion date of Christmas 2022. This email on 12/15/2022 is the last time I have heard from Phil ******. We are now approaching 6 months from the original promise date and 3 months from the last time I heard from Phil ******. This despite three further attempts to contact him by email, the second of which requested that he either finish the job or return the guitar unfinished for a pro-rated fee by March 31, 2023 (original agreement: 2 week job). In my last email to Phil on 2/27/2023, I offered a good-faith warning that I'd submit this complaint to BBB if I didn't hear from him. No response to date.