Business ProfileforBay Property Management Group

On May 15th, I woke up at 11:30 at night to water loudly gushing into the bathroom of my apartment. Called emergency maintenance, they could do nothing. They could send no one. I had to stay up and dump buckets of water all night. I missed the following day of work. At 8 am I called asking when someone would be here as it was an emergency. I had to make several calls to speak to someone and get any information. They told me 8:30. At 10am no one had showed up. I had to make several calls again to follow up. I was told the leak was from the upstairs neighbor self installing a bidet. The leak continued. The bathroom floor began disintegrating. I took pictures of all the damage from water to my own things as well as the bathroom. Water was dripping out of the electrical socket that is attached to the light fixture. Water was coming out of my wall. Still no one did anything but bring a dehumidifier. Then I was told it’s a leak from the chimney. It wasn’t raining when this leak began. This leak has continued to occur since and it has only rained one time during a point where it was leaking. It does not leak every day. But the leak has now traveled. The entire ceiling is wet. I have reported this several times and still nothing has been done. I had to fight them and threaten legal action to get the floor replaced. They tried to take a picture at an angle of one single tile to say that the floor was not an issue. I still have pieces of the floor that just fell apart as you walked on it. My emails are being ignored. The issue still exists. The “assistant property manager” Africa B******* and the maintenance coordinator Lucero H****** have not responded in over 48 hours to two emails and have canceled my maintenance request in the portal. They are the absolute definition of slum lords.