ComplaintsforPremier Property Management Investment, LLC
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Complaint Details
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Initial Complaint
07/02/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I contacted premiere property management on 6/14/2022 via emailadvising that I did not receive a payment that a tenant made on 6/10/2022. Starr B*** my property manager advised via email. That I will not receive the payment from the tenant made on the 10th of June for property 1****************** until the following month. I asked her to release the money sooner since I never had this issue before. My request was ignored. On June 17, 2022 I called the management office however Charles nor starr were in the office that day. I called the Baltimore city sheriff's office to see if an eviction had been scheduled for ***************** Baltimore Maryland. However an eviction had not been scheduled and the office was closed the following Monday. I scheduled my own eviction for the tenant on *************. On June 20, 2022. I advised I am not pleased with their services and I wish to cancel. I was told that I would be charged $1000 per each property they manage. Their actions are egregious.Business response
07/28/2022
Business Response /* (1000, 5, 2022/07/05) */ Owner ************* contacted our office on 06/14/2022 by email after her payment was disbursed asking if we could release her funds that her tenant paid late. Starr Byrd advised her on the same date by email and by phone that the funds would be disbursed the following month because all payments for the current month was processed. Ms ******* contact Mr. B****** two days later after business hours asking him the same thing and was redirected to call him the following day because the office was closed. Her request was not ignored, it was answered both directly via phone and electronically via email. Additionally as it pertains to the eviction, Ms. ******* assumed that Premier had not filed the warrant and proceeded to contact both District Court and the Sheriff directly. However, she via email, apologized that her assumption was incorrect because the documents were filed on time and according to the law. Ms. ******* sent electronic notice that she is cancelling her contract because she is unhappy with her service and we confirmed receipt of the email. Ms. ******* then called Mr. B****** directly and asked to retract the cancellation. Mr. B****** advised that the cancellation is final. Note, that Ms. ******* has never verbally or electronically expressed in any way that she is unhappy with any service provided by our team. And asking to continue management is proof of that. The signed contract states Owner disbursement and monthly statement shall be made to owner on or before the last day of each month (considering weekends and holidays). In the event the tenant does not pay the rent on time (on or before the 10th day of the month); owner understands that the payment will be sent out in the following month's statement. The signed contract that states If Owner decides to cancel the contract before the end of any term (meaning during the primary or renewal term of this agreement), Owner must pay a fee $1000.00 or the remainder of the management fee whichever is greater. Therefore, the disbursement was to be made the following month she was charged $1000 per property for cancelling her agreement. Its unfortunate to read that Ms. ******* feels that Premier's actions are egregious since we have documented proof that we We have exceeded our management duties in every way concerning her units, even when she didn't have the funds to repay on time and her properties were negative in funds. At this time she still has an outstanding balance due Premier for management services and will be sent to collections if not resolved within a timely manner according to her signed contract. Consumer Response /* (3000, 7, 2022/07/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) Their actions are not part of the contract. I am requesting mediation. Business Response /* (4000, 14, 2022/07/08) */ Per BBB request, attached in PPMI last response was the signed mgmt agreement with cancellation term and owner payment information. The consumers response is not a question, but a statement. Please advise if you are asking something or if you need any additional information about the management agreement or what shall happen after cancelling during the agreement period. Thank you again. Consumer Response /* (4200, 16, 2022/07/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) Question: Why is premiere expecting me to follow through with their contract, when they don't even follow their own contract. For example my house on ************** was canceled by premiere without following the guidelines in their own contract.
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Contact Information
Business hours
Today,9:00 AM - 5:00 PM
MMonday | 9:00 AM - 5:00 PM |
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TTuesday | 9:00 AM - 5:00 PM |
WWednesday | 9:00 AM - 5:00 PM |
ThThursday | 9:00 AM - 5:00 PM |
FFriday | 9:00 AM - 5:00 PM |
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Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.