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ComplaintsforRealty Park Management
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Complaint Details
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Initial Complaint
09/06/2021
- Complaint Type:
- Order Issues
- Status:
- Answered
We cannot get the management company, RealtyPark, who had been managing our property at E. Federal St. Baltimore, Maryland to respond to us. They will not respond to emails, calls, or texts. Upon going to their office (contact information below), the office has appeared to be vacated since June of 2021. RealtyPark has not been forthcoming about who is living in our home. We were told by neighbors in January of 2021, that the previous tenant, Ms. ___ had moved out. When we questioned this with RealtyPark in February of 2022, we were told that Ms. ____ was still there and had simply added someone to the lease. After receiving no rent payment and no communication from RealtyPark in May/June 2021, we sent someone to the property (from Blue Star Realty, who shares a building with Realty Park) to find out what was going on. At this time, we had no way to contact the tenant and had no idea what was going on with the house. After emailing and calling everyone possible, no response!Business response
01/20/2022
Business Response /* (1000, 5, 2021/09/13) */ ---------- Forwarded message --------- From: RealtyPark ManagementDate: Mon, Sep 13, 2021 at 10:15 AM Subject: Complaint # ******** To: Cc: Jessica S. <*******[email protected]>, Paola M. <*****[email protected]>, Danielle <********[email protected]> Good Morning Lisa, Just for the record, as a property management company, we can only forward payments to owners of properties if the tenants have made payments to us. Regarding this complaint, please make this owner aware that we will not be making any further payments, collecting rent from the tenant and/or having any other actions regarding this property. We have no knowledge of a "tenant exchange" (where the former tenant moved out and a new tenant moved in) or even if these claims are true coming from a third party neighbor. See below: We asked the owner several times if she wanted to file on the tenants for non-payment. We notified the owner that we had not received any payments from the tenants. We continued to hassle tenants for payments - in which we received payments and forwarded the payments to the owner's account (minus management fees) see the attachment of payments from our account. (last payment transfer 8/18/21) Please have the owner forward you an address to receive all records and we will send them out immediately. Furthermore, there will be no additional funds paid from Realtypark to the owner or her family. If the owner wishes to pursue this she can seek a remedy within the court system. We will have no further correspondence with this owner. Thanks, Chris 410-499-2354 -- Please Email For Faster Response RealtyPark (410) 499-2354 Office (410) 499-5833 Office ****@realtyparkmanagement.com www.realtyparkmanagement.com Sponsored By: Maryland Sales & Management -- Lisa L. Dispute Resolution & ADR Coordinator BBB of Greater Maryland, Inc. 502 S. Sharp Street, Baltimore, MD 21201 Phone: 410-347-3992 Fax: 410-347-3936 BBB.org nfof Conciliation Mediation Arbitration **Please be advised that if your email relates to a BBB complaint, the content of this communication may be added to the complaint record. Any information added to the complaint record is subject to publication (excluding attachments with me about my property located at **** * ******* **. The enclosed packet of information (see attachment) will show that they have done everything possible to avoid answering my calls and return my numerous emails regarding my property. After receiving no communication or responses for nearly a month, I sent a final email to everyone possible at the Company requesting that they release my records by August 27th and that they have no further representation of my property including collecting rent on my behalf and corresponding with the tenant.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.