Complaints

This profile includes complaints for Sage Management LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Sage Management LLC

  1777 Reisterstown Rd Suite 245 Pikesville, MD 21208

• 

  Sage Management LLC

  14400 W Side Blvd Laurel, MD 20707-6245

• 

  Sage Management LLC

  6807 Park Heights Ave STE 100 Baltimore, MD 21215-1698

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I closed on my new construction home on 10/30/2024. My new home caulking is failing throughout the home, particularly in my master bedroom shower area. The roads have not been completed in front of my home. The builder poured a different color cement, causing a very unpleasing curb appeal to my new home costing $409,200... I have advised the builder in writing and by telephone. To date there have been no actions or arrangements to address my deficiencies in my new construction home.

  Business Response

  Date: 03/16/2025

  Good evening,

  Sage Homes has reviewed Mr. ********** submission to the BBB and has been in communication with Mr. ******** by telephone as of 3/11/2025. Our Director of Construction **** *. called Mr. ******** to listen to what concerns Mr. ******** has and to offer assistance in answering questions and providing information about the home warranty.

  These items were discussed:

  1) Report of caulking failure throughout particularly in the master bathroom shower area. Sage response- ********** has previously inspected the shower caulking and found it to be completed correctly. **** *. offered to Mr. ******** to schedule a panting crew to touch up any caulking in the home that has seperated due to the seasonal conditions. It was agreed a Monday would be best. Sage Homes and Mr. ******** will schedule a date and time that works for Mr. ******** to complete the service committed to.

  2) Report of roads have not been completed. **** response- This home is located in a *************************** Only 50% of the homes are complete. There is a drivable base paving surface down as the street. ************** does not prefer final topcoat paving until the community is substantially complete with the utilities and construction. Damages can occur to the finish surface asphalt while construction is ongoing.  Sage Homes anticipates the topcoat paving can be applied by Spring/Summer of 2026 as long as sales in the community continue. No further action will be taken until that time.

  3) Report- Different colored cement poured, unpleasant curb appeal. Sage response- A new sidewalk was poured on the adjacent property in the public right of way at a different time of the year then Mr. ********* public sidewalk. The newer poured sidewalk has a darker color to it and does not match the sidewalk in the right of way at Mr. ********* home. Differential coloring of concrete poured at different times is normal for concrete. There is little chance concrete colors will match. Most will have a slight color difference. If the newer concrete was removed and poured again, there is no way to guaranty the concrete will be a certain shade of grey. The weatherization of the concrete on both properties will begin to take effect and a similar appearance can occur over time. No further action will be taken by ********** as the concrete is acceptable to the County and building standards.

  In conclusion, Sage Homes will continue to work with Mr. ******** on any warrantable items within his home and any issues not complying with the *** by-laws. The *** property manager has been and will continue to be available to communicate quickly to any questions or concerns. Likewise, **** Homes Director of Construction will work on completing the commitments to Mr. ******** regarding his home warranty.

   

  Sincerely,

  *** ******

  VP of Construction

  Sage Hoems

   

  Customer Answer

  Date: 03/18/2025

   
  Complaint: 23049889
  
  I am rejecting this response because: Sage Homes stated that they were bound by legal codes to not complete the road, Sage Home has omitted the other items requested to be repaired, shortly after closing,Sage Homes poure a mis matched batch of concrete and now want to deny the blimmish it has placed on my home.
  
  Sincerely,
  
  ***** ********

  Business Response

  Date: 03/19/2025

  Good morning,

  The builder has replied to the concerns listed in the initial complaint. If there are additional specific concerns regarding work needed inside the home, please forward a list to my attention at *********************************** The builder is happy to inspect and repair any warrantable repairs needed. The builder would also like to confirm a Monday schedule date with the Owner to complete the caulking repairs agreed too. Please contact ************************************ to confirm the Monday date and time that works.

  Thank you.

  Sincerely,

  VP of Construction

  Builder

• Initial Complaint

  Date:11/08/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/19/24 I applied to rent a unit at ******************* Apartments and Townhomes in ************, **, and was approved with a $250 deposit. My move in date was supposed to be 12/14/24. My application was approved on 10/21/24. It sounded like good news, until the complex informed me that I had 3 days to sign my lease. I had no issue signing the lease, but they did not have my unit available for me to view prior to lease signing. ***** Crossing wanted me to sign a lease for a unit that was "site unseen". I was told that the current tenants would not vacate my unit until the end of November 2024. I asked if I could hold off with signing the lease, and was told NO! I asked for a refund of my deposit only, excluding the application fee, and was told NO! My options were to view a similar unit that I would NOT be living in, or move along, and they keep my $250 deposit because it is their policy. This complex gets to keep my hard earned money while having unsavory practices. No one in their right mind should have to sign a lease without seeing where they will actually be living, Very unfair.

  Business Response

  Date: 11/14/2024

  On the application online it states that the holding fee is nonrefundable if an applicant is approved and decides not to move in. Mr. ******* move in date was scheduled for December 19, ********************************************************************************************************************* order to reserve the home for Mr.****** and take it off the market we required a signed lease within 72 hours.  This was all explained to Mr. ****** by our leasing agent during the leasing process. 

  Customer Answer

  Date: 11/15/2024

   
  Complaint: 22527359
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***** Sample

  I have reviewed the response from Sage Management. In my defense, my application clearly showed my move-in date. Whomever approved the application saw that date, and still proceeded to approve me, all the while knowing I would not be able to see my unit prior to lease signing within 72hrs. Multiple exceptions could have been made in my case, seeing as how I paid $250 to not get anything in the end. 
  
  Just because that is your policy, does not mean that its not a bad business practice.

  Business Response

  Date: 11/19/2024

  As mentioned in our previous response all of our policies were explained during the leasing process.  We give the applicant three days to sign their lease and once they do, that unit is reserved for them and taken off the market. Mr. ****** was informed at the time of his application that the unit he was applying for was still occupied.  We,along with all apartment communities, rent units in advance that are on notice to vacate, and the same policy applies.  We cannot make an exception in our policy for Mr. ****** for Fair Housing purposes

  Customer Answer

  Date: 11/19/2024

   
  Complaint: 22527359
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***** Sample

  Thats incorrect, I was not informed that the current tenants would not vacate the unit until after my application was approved, and that was only after I asked to see the ******* again, the unit was not available for me to see until after I was expected to sign my lease.

  Customer Answer

  Date: 11/19/2024

  The manager did not tell truth about me wanting to see the place i did not request to see the place until i submitted the application so how could they even say that , they also tried to compare my situation with someone else saying someone else just pre-signed a lease for January this place is fraud and needs to be investigated. If that was the case why didnt they just say if you sign a lease the previous tenant don't move out until November. I would completely understand. They just want to keep people money never have a dealt with a company like this. 

  Business Response

  Date: 11/21/2024

  Attached is the information direct from our SOP

  Customer Answer

  Date: 11/21/2024

  I was not given this document at the time of the visit maybe a missed paper, but it was not given to me had it been given to me I would have not requested my money back nor applied for the unit until I was ready considering the 72-hour sign lease agreement. I looked over all paperwork given to me and I will not apply for this community anymore.

• Initial Complaint

  Date:09/11/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 1 2024 I received a final security deposit disposition letter. The letter was dated July 29th, however Sage did not run it through their in office postage meter until August 27th. It sat on someone's desk for one full month before being mailed. On September 4th I contacted the the leasing office to discuss the amount due as I believe it was in correct. On September 4th the leasing office advised they would look into the matter. On September 5th the leasing office responded and adjusted the amount due. I then emailed the office back to ask how to pay. As of September 11th they have yet to respond to me. a few moments ago I received a call from their collection agency basically threatening me if I did not immediately pay the bill. It should be noted that the collection agency does not have the correct amount.

  Business Response

  Date: 10/02/2024

  Hello Mr. ******************* style="font-size: 0.875rem;">Thank you for bringing this to our attention. I would like to sincerely apologize for the delay in mailing your final move-out statement.  I understand how concerning it must have been to receive a letter that was dated much earlier than the date it was postmarked. Please rest assured that this is not our standard practice, and we are actively addressing this issue internally to ensure it doesnt happen again in the future. I also want to assure you that once we became aware of the mailing delay, we immediately removed your account from collections to avoid further issues. 

  We are unfortunately declining your request forgive your entire balance. We did respond to you on September 5th and made the necessary adjustments to your account. On September 17th, we provided you with an updated ledger that reflected these adjustments, along with credits applied as a courtesy for the mailing delay. In that same communication, we inquired if you would like to set up a payment arrangement to resolve the outstanding balance, but we have yet to receive a response from you. 
  Please note that while the balance is still due, we are here to assist you in setting up a payment plan if needed. However, it is important to resolve the outstanding balance to avoid any future collection actions.

  Once again, we sincerely apologize for the confusion and inconvenience this situation has caused, and we are committed to working with you to resolve this matter swiftly. Please feel free to reach out to us directly to discuss the next steps or to set up a payment arrangement. I am also emailing you directly today and will await your response.

  
  Thank you for your understanding.

   

  Sincerely,

   

  Era Rutland
  Regional Manager
  Sage Ventures, LLC

• Initial Complaint

  Date:06/25/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sage Management LLC, *****************, placed within their lease fees that excel beyond the state legal limit. There are also consistent threats from ************************************ about new policies (e.g. payment methods required) and issuing fines for new policies that are not within the lease, yet they surround issues caused by the companies that they utilize for required services outlined within the lease (e.g. trash valet).The corporate and specific property leasing offices were contacted to provide thorough documentation available to explain the circumstances (which are too big to affix within this portal). Due to the extreme personal nature, return arrival to further resolve the matter has been communicated but calls have either not been responded to or additional follow-up has not been received at all.

• Initial Complaint

  Date:06/18/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Apartment complex charged us Without sending itemized notice Charging us for replacing carpet We have pictures of carpet before move in and move out We also have our move in sheet that shows carpet was always an issue since move in day Sent multiple emails made multiple calls to management Did not get reply or information on why charge was happening Debt collector called today to tell us we owe them money. Again no itemized bill sent and no responses from management Have proof of emails and pictures of carpet during move out Also have pictures of our move in sheet that shows carpet was always an issue

  Business Response

  Date: 06/18/2024

  This previous resident was not charged for the carpet due to physical damage, but because of an odor which emanated from the carpet after they left, and the odor could not be neutralized.  Also, all residents are responsible for providing a forwarding address to us so that they can receive their final account statement which will list all outstanding charges due.

• Initial Complaint

  Date:05/09/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved from this companys property on October 25,2023, Returned my keys and was told My account was closed. A couple of weeks later, I received an email from the former property manager threatening to charge me two months rent for vacating my lease early if I did not provide a copy of my protective order to them. This order was already given to the office when it was granted in July 2023. They lost it. I provided them with a new copy via email And threatened to sue them if they charged me for anything else. In response to this, The property manager then goes on to tell me that I owe the property a balance of $304.47. While this is contradictory to what I was told when submitting my keys, I paid it anyway, via money order through USPS mail on. November 5, 2023. On April 7, 2024, I applied to a new property where I was denied so due to “poor rental history”. This was determined based on a finding on my rental report of a remaining balance with Sage ventures of $304.47 I had already paid in November 2023. I contacted the new property manager explaining I had already paid Them and that clearly my payment was lost. I was told by the leasing office that my account had already been sent to collections and I needed to rectify it with ****** ******** ********** agency. To date, I have paid both Sage Ventures and the collection company. However, Sage Ventures Continues to reflect in their ledger that I owe them money that I do not. I have complained about this to the property manager, who provided me with a letter stating that I do not, and never did owe them, As well as provided them with a receipt from the collection agency. ******** **** ****** Is prepared to make this change, however, Cannot Because Sage Ventures continues to keep this error in their system. This error is costing me my Ability to lease at another property And they need to be held accountable For their poor accounting, Disorganization, And unprofessionalism. I want the money paid to collections $215.00

  Business Response

  Date: 05/09/2024

  We have acknowledged that Ms. ***** has satisfied her balance owed with ******** ******** Apartments.  We have notified our collections agency, ****** ********, to correct their records to reflect that Ms. ***** has satisfied her balance, and for ****** ******** to notify the credit reporting agencies/bureaus that she does not owe ******** ******** and that her credit should reflect properly.

  Customer Answer

  Date: 05/10/2024

  
  Complaint: 21684583
  
  I am rejecting this response because:

  When Speaking with ******** **** ******, despite having sent them proof of my satisfied balance, they maintain that because my report says Sage Ventures, they need Sage Ventures to contact them, not just ****** ********. For whatever reason, ****** ******** does not appear anywhere on my rental/ credit report. Only Sage Ventures. Therefore Sage Ventures needs to ensure they communicate with BOTH ****** ******** AND ******** **** ******. And quickly because I am unable to find an apartment because of this. 

  
  Sincerely,
  
  ****** *****

  Business Response

  Date: 05/16/2024

  Sure Deposit is the agency that submitted the balance owed to ********.  We have informed Sure Deposit that Ms. ******* balance has been paid in full and we also directed them to clear Ms. ******* account with ********.

• Initial Complaint

  Date:02/25/2024

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is being filed against Sage Ventures main office in Baltimore, Maryland for wrongful billing practices. I left my apartment due to Health Concerns citing Paragraph 32 of my lease giving a 30-day notice and paid the required pro-rated rent for 1/1/24. Paragraph 32 does not cite any other requirements. My notice was given by certified mail to Sage Ventures Belcove Place in Bel Air on 12/8/23. The pro-rated rent for the month of January 2024 was received by certified mail to Belcove Place on 1/2/24 and was not late. Sage Ventures management Mr. *********** verified by email that the apartment was left in immaculate condition. The keys were returned by 1/8/24. On 1/12/24 my online account with Sage Ventures Belcove Place was closed out. On 1/17/24 my credit report showed that Sage Ventures main office in Baltimore updated my account with Belcove Place as 100% paid for 1/1/24 and paid/never late for over three years. I received a letter from Sage Ventures main office in Baltimore dated 1/30/24 requesting additional and wrongful fees. First, their letter requested payment be made to them within ten days. Their envelope was not post marked until 2/6/24 allowing eight days to pass by first. Second, their letter claims my move out date was on 1/12/24. Possession of the apartment was returned back to them on 1/8/24 and the keys were returned. Third, Sage Ventures listed my lease for over one year when it was for one year. Fourth, Sage Ventures billed a late fee on 1/6/24. My rent check was received by certified mail to their office on 1/2/24 before the late day of the sixth of the month. Fifth, Sage Ventures billed two months rent on 1/12/24. Paragraph 32 of my lease does not require having to pay 2 months rent to leave. That fee within my contract is only due if one terminates the lease of which it was not. continued in attached document.

  Business Response

  Date: 03/04/2024

  Mr. *********** claim under Paragraph 32. Condition of Premises:  The Premises will be made available such that it will not contain conditions which constitute, or if not promptly corrected will constitute, a fire hazard or a serious and substantial threat to the life, health or safety of occupants, are unfounded.  He was assured multiple times that that there would be no toxic glues, paints, adhesives, or toxic fumes during this renovation. 
  If Mr. ********* needed reasonable accommodation for health reasons, he could have come to the office and applied with documentation from a health care provider.  We have no record of him having children living in his home as he never added them to his lease.
  Mr. ********* left personal items in his apartment, specifically a washer/dryer and very large cabinetry, but did not turn in the keys.  Although he had mostly vacated prior to work being started on the renovation, without the keys being turned in, we cannot take possession and assume it was abandoned.   We received his keys on January 12th via certified mail.  He was technically in possession of the home and charged rent until the keys were returned.  Under his lease agreement, he was responsible for giving 30 days written notice and an early lease termination fee equal to 2 months was due when he returned his keys.  I have enclosed a copy of his lease agreement.  I have also enclosed a copy of his ledger and pictures of the stained carpet that could not be restored, recommendation by outside contractor for replacement, and a copy of carpet installation bill.  We used an outside contractor to tell us if the carpet could be restored or needed replacement.  The contractor only gets paid if he can restore the carpet.  The charge for the carpet replacement was prorated on a 5 year life expectancy (not the 7 year that is allowed by Maryland law).  Mr. ********* was charged for his last 2 months utilities and $60.00 for trash removal, and his early termination fee of $3280.00 that is required under paragraph 37. Early Lease Termination.  He was charged a late fee because he took it upon himself to deduct his security deposit from his prorated rent that was due instead of leaving it in place until all inspections, final utility bills, and damages are calculated as required by the lease agreement. He was charged the full rent on the 1st of the month, but was credited from the 12th through the end of the month on 1/12/24.  

  Attachments sent via email

  Customer Answer

  Date: 03/06/2024

  
  Complaint: 21343165
  
  I am rejecting this response because:

  BBB Complaint ID #21343165
  
  *********** Reply:
  
  1.  I would first like to address the **************** invoice on Pg. 4 provided by Sage Ventures.  Sage Ventures is claiming alleged floor/carpet damage that recently had to be replaced by a contractor in 2024.  The receipt they provided was not a current receipt showing work done from this year.  While their receipt was dated from 2020, the receipt did list the white cabinets.  The white cabinets were property of the former ******* ******* ********** nka Sage Ventures Belcove Place, and were bolted to the wall.  For comparison, photos are provided showing the original kitchen with the white cabinets, the remodeled kitchen with the white cabinets, and the white cabinets bolted to the wall.
  
  2.  The photo of the living room provided by Sage Ventures on Pg. 7 is NOT a photo of my living room.  I enclosed the same photo from within my former apartment.  In my photo, the building in the background does not have a retaining wall, the last blind slat on the bottom right is 3-4 inches shorter, the distance between the cable cover and the electrical cover is greater, the electrical cover is located higher on the wall than the cable cover, and the electrical cover is brown, not white.  The photo provided by Sage Ventures shows a retaining wall at the apartment in the background, the cable and electrical covers are the same height and in closer proximity to each other, and both covers are pure white.
  
  3.  The photo of the bedroom provided by Sage Ventures on Pg. 10 is NOT a photo of any of my former bedrooms.  The main wall does not have an electrical outlet and the adjoining wall has a cable outlet.  The photos provided of my former bedrooms show there was NO carpet damage or stains.  Note: on 12/18/23
  Mr. Shlomo ***********, Manager from Sage Ventures, confirmed with me by email that my apartment was left in excellent and sanitized condition. 
  Mr. *********** also had housecleaners re-clean my apartment after the renovation crew completed the remodeling.
  
  4.  Pg. 16 provided by Sage Ventures does not apply to my case.  I notified Sage Ventures numerous times that I was neither abandoning nor terminating my lease (under Paragraph 37 of my lease).  Paragraph 32 for Health Reasons came into effect.  The two months rent penalty fee is not applicable to my case.  Please see the attached letter dated 12/8/23.
  
  The Keys:  The keys to my former apartment were mailed back to Belcove Place in Bel Air on 1/6/24 by certify mail **** **** **** **** **** ** and were received to their office on 1/9/24 at 11:19am, NOT on 1/12/24 as claimed.  I cannot be billed for damages caused by contractors on 1/12/24 as the apartment was in full possession of Belcove Place.
  
  January 2024 pro-rated rent check:  The pro-rated rent check for January 2024 was mailed by certify mail **** **** **** **** **** ** and was received to Belcove Place on 1/2/24 at 2:36pm, which was NOT late.  A 5% late fee for rent of $1640 was assigned.  For January 2024, full rent was not due; only 8 partial days of rent through 1/8/24.  In my contract, a late fee is assessed if rent is not paid prior to the 6th of the month.  My rent was not late and I cannot be assessed a late fee.
  
  Washer & Dryer: My rental contract, started in September 2020 with the former ******* ******* ********** nka Sage Ventures Belcove Place, included a washer and dryer in my apartment.  The washer and dryer is their property.  I cannot be charged a trash fee for the washer and dryer being present upon me vacating the apartment.  I provided proof that the washer and dryer needed to be cleaned prior to my moving in from early September 2020, and two work orders to have them repaired by maintenance in March and April 2021.  Please see the text messages to Chrissy ****** at ******* ******* ********** line #6 about the dryer.  Pictures of their dirty dryer and the dirty washing machine hose is also included.
  
  Re-billed Utilities:  On 2/1/24 I was re-billed for services from 11/6/23 through 12/5/23.  Those services were billed and paid for in my December 2023 rent.  These services cannot be billed twice.
  
  Paragraph 32:  Paragraph 32 in my contract does NOT require neither a medical note from a physician, a 30-60-90 day notice to vacate, nor having to pay 1-2-3 months rent penalty fee.  I shared my wife and daughter’s diagnoses and health history with Mr. *********** in numerous emails citing the Americans with Disability Act asking that my apartment not undergo renovations or to wait until spring or summer break.  Mr. *********** stated Sage Ventures was mandated to complete the renovations by March 1st.  I informed him that we ‘were able to take photos of the Hazard and Warning Labels from the products that were used for renovating my apartment.  The Hazard and Warning Labels on the containers themselves include carcinogenic (cancer causing) statements, harmful if inhaled, warnings of respiratory distress, and wearing respiratory protection, just to list a few.  The warning label for the particular wood in the cabinets that were installed and the paint used in my apartment would continue to outgas formaldehyde gas (listed on the MSDS) for months and years to come.  My wife and children could not be exposed to these things.  They are dangerous to their health.  I would not be able to air out the apartment with the heavy rainfall and daily high temperatures reaching only 40 degrees.’  I also informed Mr. *********** that our kitchen and bathrooms were in excellent condition and did not need to be renovated.  All of my requests to not renovate or postpone the renovations until spring or summer break were denied.  We were not offered alternative living arrangements or a stay in a hotel during the renovations at no time prior to my letter dated 12/8/23.
  
  Carpet:  I vacated my apartment on 12/10/23 prior to the kitchen and bathrooms renovations which were started on 12/11/23.  I received an email from
  Mr. *********** confirming that I left the apartment in excellent condition.  During the next four weeks, numerous contractors entered my apartment between 12/11/23 and 1/8/24 such as ***** ********** from Virginia, painters, maintenance, management, appliance deliverers, and housekeeping brought in by Mr. ***********.  I have over one hundred photos of the apartment from 12/11/23 through 1/8/24.  There was absolutely no trash or damage done to the flooring or carpet (including stains) besides the normal wear of the carpet.  My photos from 1/8/24 show proof that there was no damage to any of the flooring or carpet stains.
  
  All of the charges billed by Sage Ventures are fraudulent.  The photos I provided show my apartment was left in excellent condition.  Mr. *********** also provided confirmation by email that I left my apartment in excellent and sanitized condition.  The photos of the living room and bedroom provided by Sage Ventures are also fraudulent.  I request that the bill from Sage Ventures be immediately withdrawn, the balance due set to zero, and this complaint closed.
  
  Sincerely,
  
  ******* *********

  Business Response

  Date: 03/13/2024

  The discrepancies that you claim are on your ledger are your utilities.  Your utilities are billed 2 months behind.  I have enclosed your original ledger with ****** ***** which shows you moved in on 9/1 and you were not billed for utilities until the end of October. 
  Had you informed the leasing office in writing of your intent to vacate or send it to Belcove Place (Landlord) **** ************ **** as required by your lease agreement and supplied your forwarding address, you would have been informed immediately of your options and you would have received a letter stating that your security deposit was to stay in place until all inspections were done and your final utility bills were received.  Your claim that Shlomo *********** in the construction department received and accepted your notice to vacate is false. See the following response from Mr. *********** :
  You sent  30 days notice to a separate company at **** **** ******* ****** (again, not an address for Sage Ventures listed under your requirement to give notice) and luckily whoever this is, forwarded it to my office on  December 12th.  You are lucky we received it at all.  Why wouldn’t you just bring it to the office where you signed your lease and put in maintenance tickets?
  You left the apartment long before any work was even done on your apartment, so your claims of the premises posed a fire hazard or a serious and substantial threat to life, health, or safety of occupants.  You never even mentioned anything about health until you were told that we would work quickly to get everything done so you could continue to work from home. You were also informed that nothing hazardous was being used to renovate your home. You never came to the office to speak with the property manager or request a reasonable accommodation for health reasons.  You supplied no proof to support any of your claims regarding health, or that of your children (both of which were not occupants on your lease agreement) were in jeopardy. 
  Therefore, you are required to pay the early lease termination equal to 2 months rent or you can continue to pay rent on your apartment as required by your lease agreement, as your home still has not been rented. Those are your two choices.
  I have supplied pictures of your carpet to the Better Business Bureau along with the recommendation of the carpet cleaners to have it replaced.  As for the pet odor, I cannot supply anything other than the testimony of the outside contractor that said he could not restore the carpet and that of the maintenance supervisor.  We already charge a lower prorate on the lifespan than allowed by law, so the charge is the charge.
  Again, you have not paid all the utility fees, as the final bills are sent after you turn in keys.
  You never paid the full prorate that was due, because you illegally deducted your full security deposit, leaving nothing to pay the final bills.
  You are billed rent until you turn in keys, not the day you move out.  You left personal items in the apartment and never gave proper written notice.  We received your keys on the 12th.
  You have been billed properly for everything you are responsible for.  I cannot make any adjustments.  You made incorrect assumptions and did not follow the lease agreement that you signed with Sage Ventues.  All of this could have been avoided if you would have come to the office to discuss this with the property manager.
  Again, all pictures including the washer/dryer and large cabinets that were left in the apartment have been given to the Better Business Bureau.  I will be happy to send them to your email as well.

  Customer Answer

  Date: 03/18/2024

  
  Complaint: 21343165
  
  I am rejecting this response because:

  See attached letter
  
  Sincerely,
  
  ******* *********

• Initial Complaint

  Date:09/01/2023

  Type:Customer Service Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In my time at ******** ****, I have had four packages stolen and nothing has been done about it. The last three packages were removed from ******** **** secured package room all within one week. On 8/23/23 a package was delivered and was also removed by another resident. The resident enter the package room with their fob and took the package. The office confirmed they were able to catch this on their camera system but were unable to identify who the resident was. They explained that "the fob system is not organized to identify apartment numbers by the fob number." Because they are unable to identify the resident and retrieve my package, I asked for a reimbursement. They have not provided it. On 8/28/23, two more packages were delivered and were also removed from the same secure package room in the same day. When asking the office about it, they stated that my packages "were not stolen. There is footage of the ****** driver taking a phot of your packages and delivering them to the locker. They must have delivered under the wrong name. I am auditing the lockers and found two of them." To the point of the leasing office, if there is footage of a carrier placing a package in a locker, it should be notably simple to retrieve the package since they know the location OR if the package was delivered to the wrong recipient, notably, the office could have quickly reached out to the incorrect recipient to retrieve my package. Due to the responses received from the leasing office, I have an incredible concern for safety measures. If the access to the amenity spaces/package room are provided on the same fob that allows for entry into my home, but is not being tracked by apartment numbers or leaseholders, than essentially, a fob can be programmed for any home which is a concern with the large staffing team that works on this site. I have other concerns about this property and will disclose them once I move out as currently my safety is in jeopardy.

  Business Response

  Date: 09/11/2023

  Dear Ms. ********,

  Thank you for your feedback. We are sorry for any inconvenience that you have experienced. While we try our best to ensure the packages are put away, unfortunately some of the delivery carriers neglect to put the packages in the package concierge lockers properly.  

  If you have any further questions or concerns, please do not hesitate to contact us at ###-###-####.

  Sincerely,

  
  ******** **** Management

   

   

  Customer Answer

  Date: 09/18/2023

  This issue is not resolved. My package was placed in a secure location requiring fob access. It was explained to me that another resident took my package. The resident used their fob to access the building and then used their fob to access the package room.  If they are not going to hold the resident accountable, the management office needs to replace my package or credit my account for the loss. As of 9/18, they have failed to do so. The Property Manager has also failed to reach out to me even though she is now aware of the actual resident that took my package. 

• Initial Complaint

  Date:03/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have an infestation of termites throughout my home. The issue began in 2019. The issue has since appeared again. I noticed a hole in my wall filled with white maggot looking insects. I called the leasing office and was laughed at on of Feb. 10th 2023. Feb. 13th 2023 maintenance came out and painted over the hole, never addressing the issue. The termites have since multiplied and taken over an area in my living room. Management refuses to respond with a resolution. I have been extremely patient with the entire process. I have followed all leasing rules and paid rent $1900 on time for the last four years. This is unfair and uncomfortable to live in a situation like this.

  Business Response

  Date: 03/22/2023

  The unit was already treated on last week and it will be again next Tuesday.  The resident was informed that what they are seeing are termites’ swarmer’s. The manager will be going to the unit on tomorrow to inspect on the success of the treatment. Our exterminator indicated that the first treatment went well and what the resident is seeing is not harmful to them. The manager also sent this information to the resident yesterday by email.  Our goal is to correct this situation as quickly as possible.

• Initial Complaint

  Date:01/23/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied at the ****** ******** and upon applying for an apartment home I was told that my apartment was not going to be ready, and I they can refund me my deposit and app fee. That was very strange, and I didn't feel like they actually wanted to rent to me. I called the main office and asked for the RPM email address but the RPM was out of office. I went back and forth trying to call the RPM and they told me that since I called the main office my file needs to be reviewed which is like retaliation. I said since I called the main office you need to audit my file and verify my income??? I said did you do the same thing for others. No only people that call the corporate office. I said what that does not make any sense. Then I followed up today and now they are saying since I'm changing jobs I will need supply a deposit of 2 months of rent since I have a new job per the company policy.

  Business Response

  Date: 01/25/2023

  ****** applied for an apartment then switched his aplicatoon to an apartment with a later make ready date. During the application process the income verification showed he was not employeed with the company he noted. His application was declined. He then requested to be considered with an offer letter from a new company. It is our policy to require a two month deposit for applications using an offer letter to verify their stated income. The information he received was accurate for the changes to his unit choice and for his application process.