ComplaintsforBaltimore Counseling Center

• Initial Complaint

  02/17/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was receiving mental health care from the Baltimore Counseling Center for over 10 years. My first problem was when I called to get my refill appointment for my medication 4 months ago, I was told they don't take my insurance anymore and I have to pay cash before they can even schedule me. The psychiatrist told me it was because the owner didn't want to go digital and the insurance company was now needing them to do so. I was late getting my medication and I'm on 2 controlled substances, so that put me through a lot. Now here we are 4 months later and it's time for me to see the psychiatrist again for my refills and to see how I am doing. The psychiatrist was about 90 years of age and was the only one, so I would like to think they had someone else lined up for when he stopped. I needed my appointment only to call again and find out that he has cancer and will not see patients anymore and that they don't have a replacement. They are telling patients to go to their pcp for refills. I don't have a primary care provider. This should be illegal to do to people. They are a health facility and he had over 300 patients. We got no notice or anything. Now I am out of medication and can't find a psychiatrist that takes my insurance. I don't know what to do, but the fact that they did this to not only me but hundreds of people multiple times with no warning, no replacement psychiatrist, they should absolutely be shut down. Even other psychiatrist offices I've been calling said they can't believe this happened. Now I am possibly going to look like someone just lying to get medication from a new facility. I can't even get my health records because they have nothing in computers, it's all written on paper that they can't get from the psychiatrist. They should not be allowed to cause any more anguish to any other patients.

  Business response

  03/28/2022

  Business Response /* (1000, 13, 2022/03/11) */ **BBB note: A response to this complaint was submitted by the business as a separate document that is accessible online. If you received this notice via email, please click on the "Write a Response" button to visit the unique online caselink, then, open the appropriate attachment. If you received this notice via postal mail, please type in the caselink into your web browser and open the appropriate attachment. If you have any questions, please contact your caseworker. Consumer Response /* (3000, 15, 2022/03/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) My complaint was not because my psychiatrist retired, that was expected because of his age. My complaint was about them leaving us stranded with no replacement and not notifying us ahead of time. They should have had a replacement ready and if not they should have notified us ahead of time. I should not find out when it's time for my appointment and need my refills. This is just unacceptable and completely wrong. I never even received a letter at all but my husband finally did last week and that's way after we already found out.

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