ComplaintsforBanyan Hill

• Initial Complaint

  02/26/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I want this company to stop sending me unsolicited emails. I’ve opted out of their emails multiple times yet I still receive multiple emails a day.

  Business response

  02/26/2024

  Thanks for your feedback. 

  I checked our fulfillment system. Your email address isn't on any of our lists, nor have you signed up for any of our services. 

  We aren't sending emails to the address you provided. 

  My recommendation would be to block the email address of the sender for the emails you are receiving. It's not Banyan Hill Publishing. 

   

  Customer response

  03/03/2024

  
  Complaint: ********
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****** ********

  Customer response

  03/11/2024

  I regret their response because they admit I’m not a customer but claim that they are not sending me emails. I’ve forwarded every email I’ve received from them to their support line, I’ve also opted out of every email they send and I have also blocked every email address that has sent me emails fro/from this company. As we all know they use email generators that have thousands of email addresses so it would be impossible for me to block everyone. At know time has this company reached out to me in response to the forwarded emails with requests to be removed from any and all their list. As most of theses fly by night companies do they will claim they cannot help and are not responsible for third party companies sending emails on their behalf. As clearly stated in the ******** act they are indeed responsible for advertising and emails from third part companies.

  Business response

  03/12/2024

  BBB please remove this complaint. 

  We are not sending emails to this email address, nor have we ever. 

  We have been in business many years, as you know. 

  We do not have thousands of email addresses - we have one for subscribers and another for promotions. The provided email address is on neither of those lists. 

  We are *not* responsible under canned spam laws if someone is spoofing our business. We have no way of intervening on this person's behalf and, as far as I can tell, we have never received any examples of the emails they are claiming to receive. 

  BBB you are responsible for providing fair and balanced support for both customers and businesses. That is not happening here. 

• Initial Complaint

  11/09/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  ALPHA INVESTORS TOOK MORE THAN I THOUGHT DONE THROUGH MY EMAIL ADDRESS ON THERE WEB SITES MY BANK CONFIRMED 80 DOLLARS WENT TO ALPHA INVESTORS BUT THEY SAY THEY DONT SEE NOTHING NOT MY EMAIL ADDRESS AT ALL **** TOTALLY

  Business response

  11/14/2023

  This customer placed an order online for a $79 subscription. They chose that subscription price when they placed their order. 

  The customer's order was processed on 11/6. They contacted us the same day to cancel and refund the subscription, which we did. 

  The customer contacted us again on 11/8 for the status of the refund. Our agents confirmed the refund was processed on 11/7.

  We ask customers to allow up to 7 business days for the refund to process (that's based on the credit card provider, not on Banyan Hill). 

  This customer has been fully refunded, and I expect if they contact their credit card provider they can confirm the same. 

  There is no action for us to take, nor any reason for a BBB complaint. 

   

   

  Customer response

  11/14/2023

  THIS ISSUE HAS REFUNDED ME AND IM SATISFIED WITH THAT EXPLAIN TO THEM I WAS MISLEADING BOUT ACTUAL AMOUNT AND WAS NOT TOLD BOUT A MEMBERSHIP THANK YOU 

• Initial Complaint

  07/20/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I requested a refund for a product that was discontinued. Attached is the correspondence where I was originally told the refund would be granted and subsequent correspondence where it was denied with no explanation (see attached email correspondence).

  Business response

  07/20/2023

  We processed a prorated refund of $121.48 to the customer's **** ending in ***** on 7/3/23. 

  As far as I can tell the refund is with ****. I don't see anything additional we need to do on our end. 

  Customer response

  07/26/2023

  
  Complaint: ********
  
  I am rejecting this response because: I have not received any prorated refund to my **** account. I have spoke to the **** people and there is nothing, possibly they have the wrong account number. Please provide them with this **** number (****** ****** - **** ****** *****) and have them resubmit, as I indicated in my previous response, I was first told they would provide me with the prorated refund and then told no, there would be no refund. Very confusing and frustrating, consuming lots of time on my side and also with the BBB. Thanks again for your assistance, it's appreciated. 
  
  Sincerely,
  
  **** *********

  Customer response

  08/01/2023

  Please advise on the status of my complaint, to date, I have not received any refund from the service provider, ****** *****

  Business response

  08/31/2023

  Thanks for your feedback. 

  As I said previously, we processed your refund to an **** on 7/3/23. I show the status as 'request outbound' so it looks like there is an issue on ****'s end. 

  I have our accounting team looking into it and will respond when I get more details from them. 

  We may need to process your refund as a check. 

  Business response

  09/11/2023

  The customer will have to follow up with **** for a reason why the refund wasn't able to be processed to the card. 

  We are sending check ******** to the customer and it should arrive within two weeks. 

  Customer response

  09/27/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *********

• Initial Complaint

  04/04/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  The ******** service was advertised as containing a fool-proof indicator of the market. This 75% prediction of a market movement is a bit much. Though advertised as providing double and triple digit winners, I did not see many. Since purchasing it on 5/11 for $995 I have taken dozens of trades and it total have net losses. I can hardly recall a double digit winner none the less triple digit winner. With this service I am happy to tread water. I have contacted them many times either through their contact form or phone calls. Specifically I received a note back on 8/11 that this service was non-refundable. I would not see that as valid since they did not perform as advertised. Finally on 1/4 I was promised a refund on a phone conversation. When I did not see a refund I called again, reported that I was promised a refund, and after a delay I was told that a refund was not possible. Reporting to BBB was a last resort since I was not able to work it out directly. Based on my contacts with them (above) I delayed until now to contact you. Even though there has been significant time it is still something that should indicate a refund.

• Initial Complaint

  10/19/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I inquired to several publishers online to get some information on self-publishing or going through an agent, stumbling upon Banyan ****. I never gave them any info besides an email and phone number, so I am lucky enough to have not lost any money to these folks. They spam you with Far right propaganda and pander to get donations for the republican party; I received an email about a so-called CEO of the company named Aaron *****--- seems they are using the background of an actual political science author but the image of some other man. This seems extremely shady, and others should be warned that this CEO does not exist. Several of these ads are 3rd party sold reading "This ad is sent on behalf of Banyan **** Publishing. **** *** ***** Delray Beach, FL 33482." This is bad business, selling people's data to 3rd parties. Others should be warned.

  Business response

  01/04/2023

  BBB - we are a company located in Florida and have a BBB profile there. I'm not sure why your email to our website didn't reach me, but I just received your email dated 12/21/22 today.
  
  The complaint provided to you is full of misinformation. We don't have that person's email address in our fulfillment system. We aren't sending anything to the email address they provided.
  
  It's possible that person signed up for our free eletter under a different address. If so, they would receive promotions from Banyan ****. We aren't politically affiliated and we certainly aren't soliciting funds for any political party. That's just patently false.
  
  Aaron ***** is our CEO's penname. Otherwise, I'm completely confused by the other information they provided and unsure of what BBB is asking us to do.
  
  My contact information is under our legitimate BB profile. Please contact me there if you need more information from us.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩