ComplaintsforMoney Map Press, LLC

• Initial Complaint

  04/27/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On 11/06/2021, I paid $216.66 for the Profit Revolution monthly subscription. Then on 11/11/2021, I paid another $3265.16 for the lifetime membership over the phone. I was guaranteed 100% refund within 30 days. During this period, I wasn't satisfied with the product and their hard-to-reach customer service gave me a headache. So I messaged them to request for a full refund. I never heard from them ever again.

  Business response

  07/11/2022

  Business Response /* (1000, 8, 2022/05/18) */ Hello, We have cancelled and refunded your subscription in the amount of $3,481.76. This was returned to you on 5/5 via the form of payment you used to make the original purchase. If there's anything further we can do for you, please don't hesitate to contact us at 1.888.384.8339. Sincerely, Money Map Press Customer Service Team Consumer Response /* (3000, 10, 2022/06/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) On 5/05/2022, I received a refund of $3,265.16, not the $216.66 (total $3,481.82) Business Response /* (4000, 12, 2022/06/13) */ Ms. Yang, We apologize for the confusion. We have issued you a second refund in the amount of $216.66 that will be returned in the next 3-5 business days via the form of payment you used to make the original purchase. If there's anything further we can do to bring this matter to a close, please don't hesitate to let us know. Sincerely, Money Map Press Customer Service Consumer Response /* (2000, 14, 2022/06/24) */ (The consumer indicated he/she ACCEPTED the response from the business.) I received a full refund.

• Initial Complaint

  04/27/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Need refund and all services turned on. See attached document.

  Business response

  10/24/2022

  Business Response /* (1000, 8, 2022/05/18) */ Hello, He was reinstated your publications, and our sales team has waived your maintenance fee. If there's anything further we can do for you, please do not hesitate to let us know. If there's anything further we can do for you, please don't hesitate to contact us at 1.888.384.8339. Sincerely, Money Map Press Customer Service Team Consumer Response /* (3000, 10, 2022/06/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) Hi! Money Map Press removed several of my lifetime subscriptions and only refunded $1950 of over $10000 of my investment. I am still trying to get all of my money returned. This was a management decision and they should have been prepared to do at least that. I want all of my money back. Why would any one trust Money Map Press buying any of their lifetime services when this is how they treat their customers? Please help make this right. I would like to trust Money Map Press and have been patient waiting for a refund. Thank you for reactivating services. They should have never been stopped. Bob ******** Business Response /* (1000, 17, 2022/07/22) */ Mr. ********, Four years ago you purchased our Passport Club Elite lifetime service, which gives you access to every service we have or will publish in the future (with minimal exceptions). This included our service Fast Fortune Club, which was not purchased separately. We have never had a publication called "Money Map Club" as stated in your complaint. Though several publications have been phased out since you've joined, substantially more have been introduced. You are receiving more total services now as part of Passport Club than you were when you originally purchased the service. There is no guarantee or implicit promise made that every service currently running will run in perpetuity. It is also clearly stated on the order form that Passport Club Elite requires a yearly maintenance fee. For one reason or another, you did not pay this and your subscription was suspended. You filed a previous complaint with the Better Business Bureau in April of 2021 over this issue, and we waived your maintenance fees for the life of your subscription, reinstated your services, and gave you a full $1,950.00 refund for Energy Inner Circle. You explicitly stated in that complaint that "I want the services turned back on and not a full refund," which we were happy to immediately accommodate - while removing the yearly maintenance fee every other customer is paying. Now it is a year later and the complaint is rehashed almost verbatim, except now you want a full refund in addition to the services. You have had full access to your account and the subscriptions contained in your Passport Club Elite membership for over a year now - there is nothing to turn on. Your subscription is fully operational. After four years' use of this service - and using the advice to make stock purchases that "have made me a lot of money," as stated in your complaint last April - we are not able to offer you a full refund. Beyond this, we are not able to offer you a refund of any kind without cancelling your Passport Club Elite membership. You cannot have a refund and maintain access to the services. It appears there is much confusion over what you have purchased, what is contained therein, and what the options are at this point. Take a moment and let us know how you would like to proceed. Sincerely, Money Map Press Customer Service

• Initial Complaint

  04/18/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I spent a lot of extra money for a "lifetime membership" and now they say they're shutting down. All they offered was a membership in Money Map Press that does nothing but send advertisements to buy more junk. I canceled that membership i had with Money Map separately long ago. Their other cos are Money Morning, and Alternate Wealth Network.

  Business response

  05/31/2022

  Business Response /* (1000, 5, 2022/04/26) */ Hello, Thank you for reaching out. It appears you spoke to one of our customer service managers and were able to find a solution. If there's anything further we can do for you, please don't hesitate to contact us at 1.888.384.8339. Sincerely, Money Map Press Customer Service Team

• Initial Complaint

  03/25/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased a subscription for operation surge strike through money mapp press and i am not happy with the service and requested a refund. The first time i was told they would swap me to another service and I said that was fine. Well less than a week later when i got out of the second trade i had with operation surge strike my trading account was down $1500. So i then called back and asked for a refund and was told that they weren't gonna give me a refund unless in a yr they didn't meet there quota. Before I subscribed to there service i. watched an advertisement video that was very misleading. I was told that i didn't need any experience, didn't need to know anything about trading and you could start with just $2000. Well thats what i did and a week later after the first 2 trades i only had $500 left in my account which isn't enough to trade with so that is why i requested a refund because no service is gonna benefit me if i don't have the money to use it. and i feel i was taken complete advantage of because this was all new to me. And aside from that i was never told i needed to have an approval for level 3 of option trading until after i paid so there was several trades i couldn't even attempt to get in. This company is a multi million dollar company you would think they didn't have to make their money by misleading and taking advantage of people.

  Business response

  05/31/2022

  Business Response /* (1000, 8, 2022/04/21) */ Ms. *****, We issued you a refund in full in the amount of $1,799.00 on 3/31. This typically takes 5-7 business days to reach you, so you should have seen this by now. If there's anything further we can do for you, please don't hesitate to contact us at 1.888.384.8339. Sincerely, Money Map Press Customer Service Team Consumer Response /* (2000, 11, 2022/04/25) */ (The consumer indicated he/she ACCEPTED the response from the business.) Yes i accept their response. It shouldn't have even went as far as having to make a complaint with BBB, it could have been handled privately if they would have refunded me when i initially asked. Thank you for issuing a refund.

• Initial Complaint

  03/24/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Hi! On May 2021, I bought a membership for Tom G. money hour for a year for $1495. I even upgraded it to a lifetime membership for another $1200, so $2695 total. On February 2022, they discontinued the service and switched me to Warlock's world for a year when I paid a lifetime subscription. I called customer service today and asked why I switched to something I never paid for and he said cause they discontinued the subscription. Since I paid for the year and a lifetime membership, I need to get a refund for the fee and he said no.

  Business response

  04/06/2022

  Business Response /* (1000, 5, 2022/03/30) */ Hello, We have issued you a refund in full in the amount of $2,695.00. These funds will be returned to you in the next 5-7 business days, via the form of payment you used to make the original purchase. If there's anything further we can do for you, please don't hesitate to contact us at 1.888.384.8339. Sincerely, Money Map Press Customer Service Team Consumer Response /* (2000, 7, 2022/04/05) */ (The consumer indicated he/she ACCEPTED the response from the business.) Garrett (manager) the was very professional, gave me options for other subscriptions, which i declined since I was not familiar with it. He then offered to refund the money I paid for the discontinued service, which I received few days later.

• Initial Complaint

  03/23/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Date of transection March 2021 ammount Total: USD$2,695 Hi, I have paid for the life time service and suddenly they stopped it and transfered me to different service. I am not getting what i have paid for and now getting offer to transfer to another useless service. Also they are so rude about not to return the money. Please help me to get my money back asap. Also I would like to alert everyone to stay away from these kind of services. IMO

  Business response

  04/07/2022

  Business Response /* (1000, 5, 2022/03/30) */ Hello, We have issued you a refund in full in the amount of $2,695.00. These funds will be returned to you in the next 5-7 business days, via the form of payment you used to make the original purchase. If there's anything further we can do for you, please don't hesitate to contact us at 1.888.384.8339. Sincerely, Money Map Press Customer Service Team

• Initial Complaint

  02/23/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Transaction Date: 01/03/2022 Amount: $2399 Service: Warlock's World Promise by business: Full refund within 30 days of purchase if not satisfied for any reason and completion of training material. Costumer complaint: After completing all training and attending the required workshops I decided the service was not for me. On the 30th day of trying the service (02/02/22) I tried to reach customer service by phone several times. I was unable to reach anyone. Later that same day I sent them a refund request by their own customer service email form. After waiting 7 - 10 days for a response I tried to reach customer service again by phone and by email. I have yet to get a response from this company.

  Business response

  03/15/2022

  Business Response /* (1000, 5, 2022/03/04) */ Mr. *******, We have issued you a refund in the amount of $2,399.00 for the cost of your subscription. This will be returned to you in the 5-7 business days via the form of payment you used to make the original purchase. If there's anything further we can do for you, please don't hesitate to contact us at 1.888.384.8339. Sincerely, Money Map Press Customer Service Team Consumer Response /* (2000, 7, 2022/03/12) */ (The consumer indicated he/she ACCEPTED the response from the business.) My complaint against Money Map Press was handled very quickly and in a professional manner. I am very pleased with the quickness of their response. MMP issued a full refund just 2 days after receiving correspondence from the BBB. The refund posted to my CC two days later. I have no issues with Money Map Press.

• Initial Complaint

  01/14/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  Money Map Press and related services is a sham! I purchased Money Map Press for $1950 and Alternative Wealth for $49. I am now being charged $10 a month for the Nova Report which I never requested. I called and requested a refund for the entire package and was told I could only switch to another related service. Their 100% money back guarantee is entirely misleading - after going back and looking at the "fine print" it's only if you hold the service for a year! I now see several reviews where customers never received their refund after the year time. I get bombarded with emails from Money Map, Fast Fortune, Kenny Glick, Microcurrency Trader, Money Map Press, Profit Takeover etc. Each service pushes consumers to purchase additional services. They take turns pushing their newsletter and will carpet bomb you several times a week with the same push. This was supposed to be a "user-friendly" service but in order to gain information, the consumer has to read long transcripts to glean any information and/or videos which only lead to a "buy now" if you want the information. I have never been more dissatisfied with a service/business. They guarantee "winning strategies." If you were to look at one of their big portfolios now, there are 33 "winning" recommendations and only 2 are profitable - the rest of their recommendations are in the toilet! They are NOT advertising fairly. Their advertising practices and techniques need to be inspected since this is a major-based US publication! Their customer service really needs revamping, the services has been atrocious in handing my account. They really need to spend more time listening to customers and assisting them, especially when the fault lies in the construction of their own servicing(grouping services) rather than always trying to up-sale customers. Hence, the word customer service, it is terrible at best.

  Business response

  02/10/2022

  Business Response /* (1000, 6, 2022/01/25) */ Ms. *****, We are glad that our customer service representatives were able to reach out to you and confirm that we are refunded your purchase of Microcurrency Trader for $1,950.00 and $9.95 for Nova-X Report, which has been cancelled. These refunds will be returned in the next 5-7 business days via the form of payment you used to make the original purchase. If there's anything further we can do for you, please don't hesitate to contact us at 1.888.384.8339. Sincerely, Money Map Press Customer Service Team Consumer Response /* (2000, 8, 2022/01/27) */ (The consumer indicated he/she ACCEPTED the response from the business.) Money map press contacted me directly and I had the best conversation with them. They helped me better understand how each of their products assist me in my investing. I now have a much better understanding of their services and the subscriptions I purchased. A very happy customer now! Thank you Money Map!! Consumer Response /* (2000, 9, 2022/01/24) */ Thank you BBB for assisting. The business reached out to me today. They were very helpful, professional and did a great job satisfying the issue and refunded my money. I'd like to request the complaint against them be removed. Thank you!

• Initial Complaint

  12/28/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  The complaint is specifically on MMP's 1450 Club service (by Andrew K.) which is falsely advertised. The sales page, https://purchases.*************.com/K14XC50K/, says "the members will have access to them (which refer to the various scanners with total annual retail of $17,988) 24/7 inside 1450 Club member area for no extra charge" (please see the attached screenshot), while members only have the access to one specific scanner. All other scanners are actually made by another vendor and require extra monthly fees for direct access. Andrew K. may share some trades from those other scanners in the trade room at his personal call but then the sharing after the first trading hour are typically delayed by hours and of no use. Thereby, 1450 Club members never get the access to the scanners at the value of total annual retail of $17,988. When reaching out to MMP customer service, the reps refused to recognize the false advertisement and denied refund.

  Business response

  01/21/2022

  Consumer Response /* (2000, 7, 2022/01/18) */ The cancellation has been accepted and the refund was issued. Thanks!

• Initial Complaint

  12/16/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I paid $3945 to join Angles and Entrepreneurs when I saw an add three people were claiming they have unique start up investments opportunities with 1,000x return. After joining, turns out that they only show you what you can see on major start up crowdfunding platform like Startengine, Wefunder, Seedinvest, Republic, etc. Things were getting more shammy as I was digging more into the service. For example they have a section named "Deep Dive" for recommended start ups and that "deep dive" is literally a less than 'one minute' video of a guy sitting on a sofa at home and self recording the video and just saying I think it's a good investment! $3450 of my payment was for an addon service named Private Deal Flow. This service is Neil Patel Private recommendations which just like the main service is nothing more than what you can find and see on public major start up investing platforms. Later on the number of recommendations reduced and instead of that they are adding new personalities to their network. Each one of them has his own private network -like Neil Patel- and they ask you to pay another hefty price -usually around $5000- to unlock those recommendations. I want a full refund in the among of $3945.

  Business response

  02/08/2022

  Business Response /* (1000, 5, 2021/12/30) */ Hello, Despite the fact you have had this subscription since 2019 - over two years - and have paid yearly maintenance fees twice without complaint, and were informed that this subscription was non-refundable at the time of purchase, we have decided to issue you a refund in the amount of $3,495.00 for the cost of the purchase (not $3,945 as your complaint states). This will be returned to you in the next 5-7 business days via the form of payment you used during the original purchase. This will close out your account with us - you have no other outstanding subscriptions. To reiterate what was communicated to you after a previous refund you received in November, you have been blocked from all future purchases from Money Map Press and its affiliates. Sincerely, Money Map Press Customer Service Consumer Response /* (3000, 7, 2022/01/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) The total amount of my purchase was $3,945. $495 charged for Angeles and Entrepreneurs Lifetime and $3,450 for Private Deal Flow Lifetime. The total for those two comes to $3,945. I attached two related receipts. Regards Business Response /* (4000, 12, 2022/01/18) */ Hello, As you did not mention your subscription to Angels and Entrepreneurs in your most recent complaint, we did not refund that at the time. However we have now issued you a $495 refund for it, despite it having been purchased over two years, with you having paid two $99 renewal fees in the interim without complaint. These funds will be returned to you in 5-7 business days via the form of payment you used for the initial purchase. And to reiterate, due to your excessive refund requests for several-year-old subscriptions, we have blocked you from any further purchases from us or our affiliates. Sincerely, Money Map Press Customer Service Consumer Response /* (2000, 14, 2022/01/20) */ (The consumer indicated he/she ACCEPTED the response from the business.) As I'm waiting to get the refund, the proposed resolution would satisfy me. Thanks

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩