ComplaintsforPalm Beach Research Group

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Initial Complaint
05/21/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I subscribe they ALPHA HEDGE service, first of all the OPTIONS TRADES that where promise did not flow the way promise and I did not understand the inscription and i call for customer service to help couple of time but all to know avail. On 12/21/2023 the transaction was process and unfortunately they could not process the second half of the payment and i call to called the service because it did not meet my expectation. Unfortunately they keep giving me excuses and i that i need to choose another service which the prices i too high for me and i am not interested. They refuse to refund me $945 up till now. Please help me get my money back. Thanks
Business response
05/30/2024
We value all feedback and are dedicated to providing clarity on this matter.

The member subscribed to our Alpha Edge service on 11/21/2023 with a total fee of $1,890 and initiated a payment arrangement to be paid in two installments of $945 each. The first payment was successfully processed on 11/21/2023, while the second payment, scheduled for 12/21/2023, could not be processed due to insufficient funds. Subsequently, the member decided to cancel the subscription.

Our Palm Beach Alpha Edge subscription terms include a 90-day store credit guarantee, as outlined in our Terms and Conditions provided at the time of purchase. This policy ensures transparency and fairness for all customers and was accepted initially by the subscriber, who agreed to receive the $945 store credit. However, the subscriber later requested a refund to their card instead.

While we understand his preference for a cash refund, our policy mandates the issuance of store credits to maintain consistency for all customers. We issued a store credit on 02/02/2024 for the $945 payment, in line with our terms.

We have also provided the subscriber with a detailed catalog of eligible publications to ensure full utilization of their store credit. We remain committed to transparency and customer satisfaction and are available to assist the subscriber via ###-###-####, or email us at ********************************* with any questions or further needs related to their store credits.

Thank you for your understanding and assistance in this matter.
Initial Complaint
04/18/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
In December of 2023, I ordered a subscription to Palm Beach Research newsletter, Crypto Trader, it was a newsletter that would recommend cryptocurrencies to buy with 2 to 4 alerts per month with cryptos expected to increase in significant value within 60 days or less so you buy and then sell for a profit. The whole letter was based on the chief editor's experience, his name is ***** ******. In February Palm Beach Research Group fired ***** ******, because of Security Exchange violations. I asked for a refund and they refused to give it. All of the buy alerts stopped in January there were none in February or March. I hired an attorney and had them send Palm Beach Research Group a letter asking for a refund but Palm Beach Research Group never responded to the letter. I need your help to get my money back. The only reason I ever joined the newsletter was because of ***** ******'s reputation. Now that he is gone I don't want their service.
Customer response
04/18/2024
I just got this notification from Palm Beach Research Group on Tuesday 4-16-24 that they are no longer publishing the newsletter that I subscribed to, they are now transferring my account to a totally new service. I prefer to just be refunded in full.
**** *****
Business response
04/22/2024
Thank you for providing your feedback. We want to assure you that we take situations like this very seriously.

Please be advised that the subscriber initially ordered our Palm Beach Crypto Trader publication on 12/28/2023 for $2,500.00 valid for 1 year. This provides access to all updates/contents, and recommendations from the publication that are provided via email, our mobile app, and our website.

The service provides multiple top-notch Cryptocurrency recommendations with the help of an AI with responses within 60 days. The subscription also provides instructions for every recommendation and the subscriber can call us at ###-###-####, or email us at ********************************* or use the MyAccount feature on our website should the subscriber need assistance.

It was stated under the Terms and Conditions as well as disclosed before and after completing the order that the subscription includes a 90-day Legacy store credit guarantee, no refunds. We also want to inform the subscriber that while Palm Beach Research Group had to sever ties with ***** ****** in February of this year due to violations of crucial internal policies, the team of analysts who did most of the work for *****, worked very hard to ensure the subscriber continuously receives update from existing recommendations hence we were able to release the update in February and March.

Earlier this week, we sent an email with a video informing the subscriber that Palm Beach Crypto Trader will no longer be published. Instead, the subscriber will continue to receive insight and actionable recommendations in the cryptocurrency world via the InvestorPlace publications Crypto Trader, AI Trader, and Crypto Investor Network. **** ***** is one of the leading technology analysts with deep ties and connections within the cryptocurrency ecosystem which allows him to have some of the most powerful insights in the industry.

Moreover, as a valued subscriber, $2,500 worth of Marketwise store credits are given. The subscriber may use the store credits to purchase subscriptions under the whole Marketwise affiliates. This would include the following: Stansberry Research, InvestorPlace, Brownstone Research, Chaikin Analytics, TradeSmith, Rogue Economics, Altimetry, Wide Moat Research, and Omnia Research.

Rest assured, we reached out to the subscriber and came to a compromise in favor of the subscriber's satisfaction.
Customer response
04/29/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They have agreed to a $2,100 prorated refund (not credit) and this is acceptable. I hope to get refund within 10 business days.

Sincerely,

**** *****
Initial Complaint
04/08/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I joined Palm Beach and have bought seven subscriptions from them ranging from a few hundred dollars to several a couple of thousand dollars, for Crypto Advice and Buys Sells. I even bought the lifetime package at one point which was around $3500 just by itself. They first of the year they let the crypto guy go, right before the 4 year halving. So not only have I and many others lost money and continue to lose out on money, they have refused to fund my money. And they have refused to pay to set us up with other people such as Weiss and/or Altucher. They are refusing to even refund our money, let alone compensate any of us for the negative financial impact. I would like the full refund I am seeking of $8,000.00 Dollars.
Business response
04/09/2024
Thank you for providing your feedback. We want to assure you that we take situations like this very seriously.

Please be advised that the subscriber initially ordered our Palm Beach Letter publication on 12/6/2019 for $49. On 7/12/2021, the subscriber then upgraded to our lifetime mega publication and had access to our Palm Beach Infinity subscription for $5,344 with tax. This provided access to all current and future publications, updates/contents, and recommendations from the publication that are provided via email, our mobile app, and our website.

The service provides multiple top-notch Cryptocurrency, Stocks, and Options recommendations. The subscription also provides instructions for every recommendation and the subscriber can call us at ###-###-####, or email us at ********************************* or use the MyAccount feature on our website should the subscriber need assistance.

It was stated under the Terms and Conditions as well as disclosed before and after completing the order that the subscription includes a 90-day Legacy store credit guarantee, no refunds. We also want to inform the subscriber that while Palm Beach Research Group had to sever ties with ***** ****** in February of this year due to violations of crucial internal policies, the team of analysts who did most of the work for *****, are working very hard on a plan to ensure the subscriber continuously receives coverage of cryptocurrencies and other areas of opportunity provided by Palm Beach Research Group.

Additionally, it is good to note that we are not in any way affiliated with Weiss and/or Altucher hence we are unable to accommodate requests related to them.

Rest assured, we have been working tirelessly to create a plan that brings the subscriber the same great value, and more, through similar products. With this being said, the new services are led by one of the leading technology analysts with deep ties and connections within the cryptocurrency ecosystem which allows him to have some of the most powerful insights in the industry.

We kindly ask the subscriber to wait until our communication comes out. We are confident that the subscriber will be just as excited as we are.
Customer response
04/22/2024
I have been with ***** since 2017. I was partners initially with **** ***** and paid 50% of those subscriptions at the time. ***** was the best in his field. And we are going from him to someone I never heard of at all. And you think that is sufficient? We should have this replacement free of charge and be compensated for all the turmoil and chaos that has been caused. So I am set up with this unknown new person for $199 a year and you think that is fair? I do not think so.
Initial Complaint
04/08/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On 14/10/23 I paid USD$3000 to Palm Beach Research group to subscribe to an AI cryptocurrency service whereby I would receive multiple buy/sell alerts each month. This was promoted and sold by a company representative ***** ******. I did receive some alerts up until 2024. On 13/2/24 I received an email from Palm Beach research explaining that ***** no longer worked for the company as he had been involved in security fraud. I asked for a subscription refund as I felt I was deceived and was not being delivered the service that I had subscribed to and lost all trust in the company. They have refused a refund and are no longer replying to my emails. I have only had one sell alert since *****’s departure which is outside the terms of this subscription. I seek a full refund based on the fact that this company is acting in a fraudulent manner. I am in Australia.
Business response
04/11/2024
Thank you for providing your feedback. We want to assure you that we take situations like this very seriously.

Please be advised that the subscriber initially ordered our Palm Beach Crypto Trader publication on 10/14/2023 for $3000. This provides access to all updates/contents, and recommendations from the publication that are provided via email, our mobile app, and our website.

The service provides multiple top-notch Cryptocurrency recommendations with the help of an AI. The subscription also provides instructions for every recommendation and the subscriber can call us at ###-###-####, or email us at ********************************* or use the MyAccount feature on our website should the subscriber need assistance.

It was stated under the Terms and Conditions as well as disclosed before and after completing the order that the subscription includes a 90-day Legacy store credit guarantee, no refunds. We also want to inform the subscriber that while Palm Beach Research Group had to sever ties with ***** Tiwari in February of this year due to violations of crucial internal policies, the team of analysts who did most of the work for *****, are working very hard on a plan to ensure the subscriber continuously receives coverage of cryptocurrencies and other areas of opportunity provided by Palm Beach Research Group.

Rest assured, we have been working tirelessly to create a plan that brings the subscriber the same great value, and more, through similar products. With this being said, the new services are led by one of the leading technology analysts with deep ties and connections within the cryptocurrency ecosystem which allows him to have some of the most powerful insights in the industry.

We kindly ask the subscriber to wait until our communication comes out. We are confident that the subscriber will be just as excited as we are.
Initial Complaint
03/23/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On or about March, 2023, I purchased two subscriptions for $49 and $2,102 for stock and crypto information with ***** ****** and Palm Beach Research. I was informed that I could cancel and get a refund. After getting information how to see the subscription, I was not pleased with the information regarding the $2,102 subscription because it did not involve algorithms that had been presented during the video. I canceled both subscriptions and requested a refund. The $49 was refunded but not the $2,102. I received a $2,102 credit. Today on March 22, 2024, I tried to use the credit and learned that the system for ordering was down for the past two months and when I attempted to use the credit today, was unable to and told that I had until 9/17/24 to use the credit or I would lose it. Additionally, ***** ****** and Palm Beach Research have parted ways already. The $2,102 credit has now dwindled to $1.994 due to an alleged renewal of some sort and it appears there is no real desire or intent to refund my money.
Business response
03/26/2024
Thank you sincerely for sharing your feedback with us.

We'd like to inform you that the subscriber placed orders for two of our publications: Palm Beach Crypto Income and Palm Beach Letter, on 8/9/2023 and 7/23/2023 respectively. These subscriptions grant access to all updates, content, and recommendations via email, our mobile app, and our website.

As outlined in the Terms and Conditions agreed upon when the order was placed, the Palm Beach Crypto Income publication comes with a 90-day Legacy store credit guarantee with no refunds, while the Palm Beach Letter offers a 60-day money-back guarantee. In response to the subscriber's request, the Palm Beach Letter subscription was canceled on 9/18/2023, and a refund of $49 plus tax was issued within the 60-day money-back guarantee period. Additionally, on the same day, the Palm Beach Crypto Income subscription was canceled as per the subscriber's request, resulting in $2,132 worth of Legacy store credits valid for one year. These credits can be utilized to purchase any other publication from us or our affiliates within Legacy Research Group, and will automatically cover any auto-renewal or maintenance fees. It is worth noting that $137.51 worth of store credits were used on 10/23/2023 to cover the auto-renewal of the subscriber's subscription from our affiliate, Rogue Economics.

We also want to inform the subscriber that while Palm Beach Research Group had to sever ties with ***** ****** due to violations of crucial internal policies, the team of analysts who did most of the work for ***** are working very hard on a plan to ensure the subscriber continuously receives coverage of stocks, cryptocurrencies, and other areas of opportunity provided by Palm Beach Research Group.

Currently, our system is undergoing maintenance and we are unable to process new orders using the subscriber's store credits. Please rest assured that once our system maintenance is completed, we will be able to process an order using the subscriber’s remaining store credits of $1,994. We apologize for any inconvenience caused and appreciate your patience in this matter.
Customer response
04/08/2024

Complaint: ********

I am rejecting this response because:

Sincerely,

******** *****
Initial Complaint
03/19/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
In November of 2023 I responded to an advertisement by ***** ****** at the Palm Beach Research Group and I bought a year long subscription to his newsletter for $52.03. I received an email from the Palm Beach research Group in February 2024 stating that the company and ***** ****** have parted company. The email states, "Palm Beach Research Group had to part ways with ***** ******. ***** violated critically important policies that ensure the research you receive is 100% independent and free of hidden conflicts". The email goes on to say that the Group will continue to provide services without ***** ******. The email states, "Right now, we are working very hard on a plan to ensure as much continuity as possible with the research services you’ve paid for and are receiving" and "Over the course of the next month, we will deliver a concrete plan that provides tremendous value to you. We will go above and beyond to fulfill the commitments Palm Beach Research Group made to you". I have decided that since ***** ****** is the person I wanted to receive information from and he is no longer with the Group, they cannot provide me with the services I have paid for that cover an entire year. I called the Group this morning and asked for a refund due to the fact that ***** ****** is no longer with the Group and he is whom I wanted to receive information from. I was denied a refund even after I informed the employee that I would be filing a complaint. The Group cannot provide me the information source that I paid for so I feel that I am due a full refund of $52 for the undelivered information that I paid for.
Business response
03/26/2024
Thank you for providing your feedback. We want to assure you that we take situations like this very seriously.

Please be advised that the subscriber has access to our Palm Beach Letter publication which was ordered on 11/13/2023. This provides stock and cryptocurrency updates/content and recommendations that are accessed via email, our mobile app, and our website.

As stated under the Terms and Conditions, the Palm Beach Letter includes a 60-day money-back guarantee. Unfortunately, we are unable to refund the subscription should it be canceled as it is outside the guarantee period. However, updates and new recommendations will continue to be provided to the subscriber.

While we had to part ways with ***** ****** due to a violation of our internal policy, the team of analysts who did most of the work for ***** is still here, working very hard on a plan to ensure as much continuity as possible with the research service the subscriber paid for and is receiving. Additionally, we are working to ensure the subscriber receives world-class coverage of stocks, cryptocurrencies, and other areas of opportunity currently provided at Palm Beach Research.

Over the course of the next month, we will deliver a concrete plan that provides tremendous value to the subscriber. We will go above and beyond to fulfill the commitments Palm Beach Research Group made. Rest assured, Palm Beach Research Group’s analyst team will ensure the subscriber is kept up to date with top investment ideas.

Should the subscriber need further assistance, she may call us at ###-###-####, or email us at ********************************* or use the MyAccount feature on our website.
Customer response
04/08/2024

Complaint: ********

I am rejecting this response because: I was sold ***** ******'s expertise and now the company cannot provide what they sold me. They should refund my money because they cannot provide what I bought.
Sincerely,

***** ******
Initial Complaint
03/18/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I signed up for Palm Brach Confidential on 11/9/23 and for Palm Beach Crypto Trader on 12/19/23. Each were $2k. I signed up for these programs because of ***** ******. They have since fired *****. No replacement and no feedback except for a letter to us over a month ago. They have 0 Crypto currencies in the Trader portfolio and haven't told us anything except a few sell alerts. I'm looking for at least a 50% refund on the Confidential ($1,000) and a full refund ($2,000) on the Crypto Trader program. Not only have they provided anything, they fired the person whom my entire decision was based upon.
Business response
03/19/2024
Thank you for providing your feedback. We want to assure you that we take situations like this very seriously.
Please be advised that the subscriber ordered 2 of our publications: Palm Beach Crypto Trader on 12/19/2023 and Palm Beach Confidential on 11/8/2023. Both subscriptions provide access to all updates/contents and recommendations from the publications that are provided via email, our mobile app, and our website.
The services, Palm Beach Crypto Trader and Palm Beach Confidential, provide multiple top-notch Cryptocurrencies with AI, and Cryptocurrencies held in long-term recommendations. The subscriptions also provide instructions for every recommendation and the subscriber can call us at ###-###-####, or email us at ********************************* or use the MyAccount feature on our website should the subscriber need assistance.
As stated under the Terms and Conditions of the subscriptions, it includes a 90-day Legacy store credit guarantee, no refunds, as disclosed before and after completing the order. Unfortunately, Palm Beach Research Group had to part ways with ***** ****** as he violated critically important policies that ensure the research subscribers receive is 100% independent and free of hidden conflicts. Right now, we are working very hard on a plan to ensure as much continuity as possible with the research service the subscriber paid for and is receiving. We are also working to ensure the subscriber receives world-class coverage on cryptocurrencies and other areas of opportunity currently provided at Palm Beach Research.
Finally, over the course of the next month, we will deliver a concrete plan that provides tremendous value to the subscriber. We will go above and beyond to fulfill the commitments Palm Beach Research Group made. Rest assured, Palm Beach Research Group’s analyst team will ensure the subscriber is kept up to date with top investment ideas.

Customer response
03/25/2024
I don't consider it resolved. How can they charge for a service but have absolutely nothing in the portfolio as far as suggested crypto. Just because they don't offer a money back guarantee, don't you think they should at least provide some sort of service. The Crypto Trader subscription has nothing and hasn't had for awhile. Maybe I should start a subscription service and provide nothing. Seems pretty profitable to me.
Initial Complaint
02/16/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On 1/16/24 I watched a promotional video by ***** ****** (Palm Beach Research Group) regarding stock investing. In the presentation he states that there is a 100% money back guarantee several times. The program was expensive but with a money back guarantee I felt I would try it. So, I called the number advertised to place my order but first I asked again is this a money back guarantee if I was not satisfied and was told YES. On 2/14/24 I emailed and called to cancel this program as I didn't get anything out of it and thought it was overpriced and not for me. (utilizing my money back guarantee that was promoted). I spoke with customer service and was told that sorry, this sale was final. I disputed this and was told that she would have to speak with the supervisor and get back to me. Today, 2/16/24 I received an email stating sorry but sale was final. I also received an email that states that Palm Beach Research Group has now parted ways with ***** ******. It is attached to this also. If I need to obtain council I will do so.
Business response
02/23/2024
Thank you for providing your feedback. We want to assure you that we take situations like this very seriously.
Please be advised that the subscriber ordered 2 of our publications: Palm Beach Crypto Income and Palm Beach Letter publications on the same day, 1/9/2024, and this provides access to all updates/contents and recommendations from the publications that are provided via email, our mobile app, and our website.
The Palm Beach Crypto Income publication provides multiple top-notch cryptocurrency recommendations that are being staked and held in short terms. On the other hand, the Palm Beach Letter publication gives out stocks and cryptocurrency recommendations to be held in the long term. The subscriptions also provide instructions for every recommendation and the subscriber can call us at ###-###-####, or email us at ********************************* or use the MyAccount feature on our website should the subscriber need assistance.
As stated under the Terms and Conditions of each subscription as discussed over the phone, the Palm Beach Crypto Income includes a 90-day Legacy store credit guarantee, no refunds, while the Palm Beach Letter includes a 60-day money-back guarantee. As per the subscriber's request, the Palm Beach Letter subscription was canceled on 2/9/2024 and was refunded the amount of $49 within the 60-day money-back guarantee period. However, we are unable to cancel the subscriber's Palm Beach Crypto Income subscription with a refund but the subscriber may take advantage of the 90-day Legacy store credits guarantee to be used in any other publication from us or our affiliates within Legacy Research Group should the subscriber cancel it.
Finally, Palm Beach Research Group had to part ways with ***** ****** as he violated critically important policies that ensure the research subscribers receive is 100% independent and free of hidden conflicts.
Right now, we are working very hard on a plan to ensure as much continuity as possible with the research service the subscriber paid for and is receiving. Additionally, we are working to ensure the subscriber receives world-class coverage of stocks, cryptocurrencies, and other areas of opportunity currently provided at Palm Beach Research.
Over the course of the next month, we will deliver a concrete plan that provides tremendous value to the subscriber. We will go above and beyond to fulfill the commitments Palm Beach Research Group made. Rest assured, Palm Beach Research Group’s analyst team will ensure the subscriber is kept up to date with top investment ideas.
Customer response
03/01/2024

Complaint: ********

I am rejecting this response because: ***** ****** in his video presentation clearly stated it was a 100% money back guarantee. Since Palm Beach Group was being represented by him it is their responsibility to it's clients to ensure what is advertised is true. It is not the subscriber's fault that he misrepresented them. This is a clear case of bait and switch. I would have NEVER purchased this program had I not been told it was a MONEY back guarantee. As far as them providing the service to its subscribers they state in their response that within the next month (clearly they are not providing what was purchased to date) they would have a concrete plan in place.
US consumer protection laws are designed to protect the interest of consumers and promote fair competition by requiring that businesses provide accurate information about their products or services and operate honestly and transparently.  Consumer protection laws effectively deter unethical practices among businesses, fostering a climate of trust within various marketplaces. The balance between ethical conduct and trust fuels economic expansion, as consumers feel confident in their spending decisions. Palm Beach Group failed to represent itself accurately and ***** ****** unfortunately has now put them in a place where they need to back up what he sold to me.

One of the main laws violated covers False advertising — Advertising that misrepresents the true nature of a product or service either by giving deceptive descriptions, pricing, measures, or quantities or by making false comparisons.
At this point I again ask that they refund my money. I do not want or to be forced to file a Consumer Protection Law violation and hire an attorney. All I am asking for is the $2,000. I spent. I have not used the service at all.

Sincerely,

****** *******
Business response
03/12/2024
Thank you for providing your feedback. We want to assure you that we take situations like this very seriously.

Please be advised that the subscriber ordered 2 of our publications: Palm Beach Crypto Income and Palm Beach Letter publications on the same day, 1/9/2024, and this provides access to all updates/contents and recommendations from the publications that are provided via email, our mobile app, and our website.

The Palm Beach Crypto Income publication provides multiple top-notch cryptocurrency recommendations that are being staked and held in short terms. On the other hand, the Palm Beach Letter publication gives out stocks and cryptocurrency recommendations to be held in the long term. The subscriptions also provide instructions for every recommendation and the subscriber can call us at ###-###-####, or email us at ********************************* or use the MyAccount feature on our website should the subscriber need assistance.

As stated under the Terms and Conditions of each subscription as discussed over the phone, the Palm Beach Crypto Income includes a 90-day Legacy store credit guarantee, no refunds, while the Palm Beach Letter includes a 60-day money-back guarantee. As per the subscriber's request, the Palm Beach Letter subscription was canceled on 2/9/2024 and was refunded the amount of $49 within the 60-day money-back guarantee period. However, we are unable to cancel the subscriber's Palm Beach Crypto Income subscription with a refund but the subscriber may take advantage of the 90-day Legacy store credits guarantee to be used in any other publication from us or our affiliates within Legacy Research Group should the subscriber cancel it.

Finally, Palm Beach Research Group had to part ways with ***** ****** as he violated critically important policies that ensure the research subscribers receive is 100% independent and free of hidden conflicts.

Right now, we are working very hard on a plan to ensure as much continuity as possible with the research service the subscriber paid for and is receiving. Additionally, we are working to ensure the subscriber receives world-class coverage of stocks, cryptocurrencies, and other areas of opportunity currently provided at Palm Beach Research.

Over the course of the next month, we will deliver a concrete plan that provides tremendous value to the subscriber. We will go above and beyond to fulfill the commitments Palm Beach Research Group made. Rest assured, Palm Beach Research Group will continue to provide the same quality service as initially provided by the same team of analysts.
Customer response
03/20/2024
Gentlemen:
When I purchased this publication it was being represented by a gentleman named ***** ******. In his video presentation which I watched and subscribed from he states there is a 100% money back guarantee. The Palm Beach Group has since taken that video down due to the fact that they discontinued working with Mr. ****** because of his fraud activity.
I do not have the video to show this however I did provide the letter I received from The Palm Beach Group stating that they had parted ways with Mr. ******. I believe as a consumer I have the right to receive what I paid for and be entitled to what was told to the consumers on the refund policy. I will attach the letter I received once again. I also encourage you to go out on the internet and view all the articles about him and the scam he is running. I fail to believe that I am the only person who was told money back guarantee and then in fine print they change their tune. I believe this should be covered by The Consumer Protection Laws.
Please advise,
****** *******

Customer response
03/26/2024
This Dispute has NOT been resolved. I would like this re-opened and the BBB to look further into the Palm Beach Group's advertisement video that Palm Beach Group was using to sell their program. ***** ****** in the video clearly states this program is 100% money back guarantee. The video has unfortunately been taken down or deleted. I believe if you request this they should be able to provide that to you. As I stated before ***** ****** and Palm Beach Group have parted ways due to his unethical deceiving practices. (letter from Palm Beach Group previously provided). Is it not the responsibility of the company that hired him to vet him out and stand behind what they hired him to promote? I have already provided the letter from Palm Beach Group stating that they had parted ways and they were trying to figure out how to deliver what was purchased. To date I have received nothing further. I believe this situation should be covered by the Consumer Protection Act.
Please advise.
****** *******
Initial Complaint
12/18/2023
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
The firm operated a debit from my account on August 03, 2023. I have never contacted this newsletter-market-information service. I suspect that they have obtained my credit card number from their sister firm, *************, domiciled at the same address. They are part of the ********** ******** research/advise group. I have contacted my bank, B************************** ******* *********** **, for a refund of the amount debited, USD 1,250. They opened a claim procedure (******* *** ***), upon which I responded, but which they closed without refund
Business response
12/21/2023
Thank you for providing your feedback. We want to assure you that we take situations like this very seriously.
Please be advised that Palm Beach Research provides highly researched investment recommendations. The service gives multiple top-notch recommendations ranging from Stock trading, Options trading, and cryptocurrency. As per our review, the subscriber does not have an account or active subscription with us. Furthermore, the subscriber’s complaint together with the documents provided is unrelated to our business.
Should the subscriber have any questions, they can reach out to us by calling (888) 501-2598 or sending an email to **********************************
Initial Complaint
10/10/2023
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This company has been emailing my elderly father relentlessly, even though he’s Unsubscribed several times. They use scare tactics to make people think their money is going to be taken from them. My father has dementia and is constantly worried that someone is going to take his money. They do not follow spam rules and use outrageous tactics to pray on vulnerable people.
Business response
10/24/2023
Thank you for providing your feedback. We want to assure you that we take situations like this very seriously.
Please be advised that Palm Beach Research Group provides multiple top-notch stocks and cryptocurrency investment recommendations from our list of publications. Unfortunately, we cannot locate an account with the information the subscriber provided. Rest assured, we reached out to the subscriber for more information. The subscriber can also call us at ###-###-####, or email us at **********************************
Finally, we will add the subscriber’s email address to our Do Not Promote list. When added, the subscriber will no longer receive any of our promotional and free emails.

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