Business ProfileforSTX, Inc.

I bought some $180 Lacrosse gloves for my son for Christmas. The shipping was $30. The gloves did not fit right so I requested to return gloves,which was approved. I sent the gloves usually the exact procedure they requested. I put tracking on package so I know they have received them,which they received them the 1st week in January. I heard nothing back from them so I emailed them multiple times before finally getting a response back saying they refunded my money. However, they did NOT refund my money. They refunded me $30 for the shipping and handling, but gave me nothing back for the gloves. I have continued and continued to reach out to them via email, which is how they say to contact them for "faster" response time, and they have not bothered to respond since the one and only response they gave me of saying it was refunded. Again, I told them they only gave me money for the shipping and handling, not the gloves, no response. They have a customer service number, 888-789-7894, but you can't get a human to answer the phone. So you leave a voice-mail, which is what they request, saying someone will call you back, but they never do.