ComplaintsforSTX, Inc.
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Complaint Details
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Initial Complaint
02/21/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I bought some $180 Lacrosse gloves for my son for Christmas. The shipping was $30. The gloves did not fit right so I requested to return gloves,which was approved. I sent the gloves usually the exact procedure they requested. I put tracking on package so I know they have received them,which they received them the 1st week in January. I heard nothing back from them so I emailed them multiple times before finally getting a response back saying they refunded my money. However, they did NOT refund my money. They refunded me $30 for the shipping and handling, but gave me nothing back for the gloves. I have continued and continued to reach out to them via email, which is how they say to contact them for "faster" response time, and they have not bothered to respond since the one and only response they gave me of saying it was refunded. Again, I told them they only gave me money for the shipping and handling, not the gloves, no response. They have a customer service number, 888-789-7894, but you can't get a human to answer the phone. So you leave a voice-mail, which is what they request, saying someone will call you back, but they never do.Business response
03/01/2022
Business Response /* (1000, 5, 2022/02/23) */ Agent 1 (STX) Feb 22, 2022, 14:53 EST Hi Lisa, As we have informed this customer, the order has been refunded in full as of 2/15. Please see attached for supporting information. Credit Memo Created Order # Order Date Bill-to Name Status Refunded Action ********** Jan 24, 2022 2:22:32 PM ********** Dec 14, 2021 4:13:49 PM ***** ******** Refunded $180.00 View ********** Feb 15, 2022 10:27:53 AM ********** Dec 14, 2021 4:13:49 PM ***** ******** Refunded $30.14 View Customer Service STX, LLC 1500 Bush Street Baltimore, MD 21230 Customer Service 888.789.7894 f: ************ e: [email protected] i: www.stx.comInitial Complaint
09/17/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
On 8/27/21 I purchased an ice hockey stick from STX's website. When it arrived, it was unfortunately much too short for me to use. I was bummed about this, because I was excited to use their product. When I went to submit a return, I was informed that I had to pay for the return shipping and that I had to provide a tracking number. This was the FIRST TIME I was informed of this policy. It also was extremely expensive ($50!!) amounting to 1/3 of the total price of the item. I asked STX to please cover return shipping and I was consistently ignored. I spent 1 week trying to get someone on the phone. Their response was that since the item was on sale, they would lose money if they paid for shipping. This makes 0 sense, because they'd have to refund me either way, full price or sale price. I asked for clarification, I have been ignored. I can no longer get a hold of anyone from STX. I am not trying to be unreasonable. I am simply trying to return an item and get my money back.Business response
01/13/2022
Business Response /* (1000, 5, 2021/09/21) */ Agent 1 (STX) Sep 21, 2021, 16:18 EDT **** ******'s entire order has been refunded because it would cost us more to pay for the return shipping and restocking since he bought these items at 50% off. Thanks! Customer Service STX, LLC 1500 Bush Street Baltimore, MD 21230 Customer Service ************ f: ************ e: ****************@stx.com i: www.stx.com
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.