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Complaint Details
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Initial Complaint
07/06/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I have never retained anyone from this office, signed an agreement nor had anyone file representation with any federal or state agency on my behalf to represent me or file taxes yet I received an email invoice on 10/17/19 for $10,300 with calculated interest. I then received a second email invoice notice on 7/1/23 for $10,712. I replied to the email and Marcy B**** replied stating it was a system issue to ignore the email that the issue will be rectified. I then received a third email invoice notice today 7/5/23 which seems to indicate the issue has not been resolved.Business response
07/18/2023
This is a system error in the computer. We are working to fix the error but much of the work is being done manually. Please disregard the emails as we are working to rectify the issue - we are not trying to collect money. Thank you for your understanding.
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Contact Information
Business hours
Today,9:00 AM - 5:00 PM
MMonday | 9:00 AM - 5:00 PM |
---|---|
TTuesday | 9:00 AM - 5:00 PM |
WWednesday | 9:00 AM - 5:00 PM |
ThThursday | 9:00 AM - 5:00 PM |
FFriday | 9:00 AM - 4:00 PM |
SaSaturday | By Appt. Only |
SuSunday | By Appt. Only |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.