ComplaintsforAAMCO Transmissions

• Initial Complaint

  11/09/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On August 3, 2022I took my car to Aamco Ken Wood Sons, Inc. to have my transmission replaced. It has been months and three transmission were installed into my car. Each time the transmission was ordered, it took one to weeks to come in. I was told the first transmission was bad and they had to reorder a new one. The second transmission was installed and I was told that my spark plugs was causing the transmission not to work. I paid $543.54 to have the spark plugs replaced. When they installed the third transmission, I was told that oil somehow got into engine computer that had to do with programing my keys. I have an extended service agreement on my car that has been exalted due to lack of skill at this Aamco. I contacted Aamco warranty company Rep. Charlene ************. I left message for her supervisor Quinn C******* ************* My service warranty compony has paid for these services. Since August the communication is beyond poor. Every week since August 3. 2022 I have been told different reasons why my car is not fixed. I was told to come get my car two times and broke down lest than a quarter mile from the shop and had to go back. My service agreement representative Brandon 800-808-0828 #********** called the Aamco Fleet Supervisor to investigate why car is not fixed. Ken the owner of Aamco tells Charlene and Brandon a date when my car will be ready and me another. Ken the owner told me and Brandon my car will be taken to the Ford Dealer in White Marsh, Maryland on November 9, 2020 by 8 am, I confirmed with ******* from Ford. I called the Ford Dealer to make sure my car was there at 9:30am and ******* said Aamco did not bring it to their shop. I called Ken at Aamco and Dillon (car maintenance rep) said Ken will take it when traffic is low. Another lie from the owner. I called Brandon from my service warranty company and told him. I have a rental for almost five weeks to work. I pay $323.00 every week. I want my money back $543.54. IPlease help!!!!!!!

  Business response

  11/21/2022

  Business Response /* (1000, 5, 2022/11/11) */ Mrs. ****** apparently recently bought this car and it has an extended warranty. Earlier this year she had the engine replaced. Soon after she started having transmission issues. Her warranty company referred her to us. First of all, when dealing with a warranty company it takes 2 to 3 times longer to complete a repair because of the lengthy authorization protocol we have to go through. Secondly, we had 2 transmissions fail that we got for her. So we have to deal with manufacture issues and ship issues. When we finally got a transmission that was ok she brought it back with a problem. We spent countless hours that no one reimbursed us for to determine that she had a bad computer because it had oil in it. It is a sealed unit that we never touch and what we never work on. Only a ford dealer can supply one. They were on national back order. Not available. Nothing available on the after market. So we ordered one and it took at least a month to get to us. Since it can only be programmed at a Ford dealer I called ************** and they told me they were on a 2 to 3 week waiting list for any service. So I made an appointment for November 9, no time, just bring it in. I paid $100 to have a tow guy take it there this Wednesday, November 9. He was tied up with other tows and couldn't get here until about 11am. It's still there waiting for them to install the new computer and program it. Mrs. ****** is under the impression that I'm not being truthful with her but as you can see I'm at the mercy of venders, manufacturers, shipping companies and bad luck. I don't work on computers and in my mind I'm doing her a favor by handing this computer problem and I'm taking a lot of abuse from her. She is also closely and regularly in touch with the service advisor at **************. I understand her frustration but I'm frustrated also and consider myself victimized also by the circumstances. It's been rough for both of us.

• Initial Complaint

  08/12/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I had a work done to my vehicle . My antifreeze was leaking. They said they had to repair the hose. Did the work ,paid them and two days later,car would not start. No power at all. We checked the battery. We had it towed to the dealership. They said the patch work done on the hose was insufficient and could damage my engine. I told the dealership that we had the hose replaced he said it was not replaced just patched up. I paid over $400.00 for this work. I had to pay the dealership an additional 500 to replace the hose. My husband went back to Aamco to get his money back,they told him that was not the hose they replaced. I never had any other hose replaced in my car. They said we could not prove it. To bring my car back in and they could give me a free oil change. They will never touch my car again.

  Business response

  08/25/2022

  Business Response /* (1000, 5, 2022/08/19) */ We never dealt with *******, we dealt with her husband. Their car was towed in leaking antifreeze. We did a pressure leak that we charge $85 for to determine where it was leaking. A hose behind the engine between it and the firewall was leaking under pressure by our machine. To replace that hose we had to remove the intake manifold on top of the engine and other things in the way. We charged 2 hours labor, plus the pressure test, plus $19.60 for a new hose, plus $35 for antifreeze. I don't know what was done at the dealer, never saw a receipt but he did bring in a handful of hoses. None of them were the one that we replaced. There are numerous antifreeze hoses. The rear one was the only one that leaked when we pressure tested the system. We warrant that hose but not all the others. There was no redundant work done. As an accommodation we offered a free oil change and he was okay with that.

• Initial Complaint

  01/11/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On Wednesday, September 19, 2021, our truck was brought to Aamco in Parkville, MD, to repair the transmission. On Friday we were given an update that the truck would be ready for pick up on Saturday. On Saturday morning, we were contacted and informed that there was a leak in the rear driver's side brake drum, Aamco ordering the parts before asking our permission to perform repair. We were informed that the truck would be ready by the end of the morning. Over $200 was added to the original estimate for the transmission that we figured was for the cost of the brake repair. We arrived at the shop before 1:00 and waited a while for the truck to be ready. As soon as we started driving, it was noticeable that something was wrong with the brakes. I called back to Aamco and they said to bring it back right away. They spent another 30-45 minutes on it and said they bled the brakes. After driving it again, there was no noticeable difference. An unusual amount of pressure had to be exerted to get the truck to stop. The condition of the brakes was worse than when we had taken it in. We travelled back to our home in Georgia on October 12, then took the truck to ********** on November 1, 2021, for a scheduled oil change and inspection. ********** determined that there were parts missing from the brake drum that Aamco worked on. The cost to repair it was $267.97. When we contacted Aamco in Parkville, we were told that the cost of the repair would be covered in total. After Aamco received a copy of the invoice, we were informed that only half would be offered to cover. Then we were told that only the cost of the missing parts would be covered. After waiting for a month to be contacted, we still have not received any compensation. We feel that a fair amount of negligence was involved for Aamco to allow us to drive away twice with the condition that the brakes were in. We would have hoped that Aamco admitted their mistake and would have been willing to compensate

  Business response

  01/12/2022

  Business Response /* (1000, 5, 2022/01/12) */ Names and dates are different but the issue they came in for was the radiator and transmission were leaking. We replaced the radiator and the transmission lines. These are at the front of the truck. We noticed a leak from a rear brake. A wheel cylinder was replaced on one rear wheel. We charged them $47.52 for that. Also there was tax and shop supplies. That's why the bill was more then the estimate. We charged no labor on the wheel cylinder. When they informed us of this I told them they have a nationwide warranty good at their local Aamco for all the work we did. They chose to have it done by their guy. When we got a copy of the invoice it included replacing all of the brakes on both rear wheels and an oil change. We worked on one side and just a wheel cylinder. Not everything on both wheels. He felt that it was all our responsibility. I asked him when was the last time he replaced the rear brakes. He said never. I asked him how long he owned it. He said 2 to 3 years. I said the brakes don't last much longer then that. So because he did not go to an Aamco, because he had to have considerable wear on the brakes (betterment), and of course it was impossible for us to verify anything I offered to pay half his bill. I thought I was being more than fair. Keep in mind we only charged him $47.52 for one part. No labor. He refused my offer of $135.00. Consumer Response /* (3000, 7, 2022/01/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) We have had 3 conversations with Aamco, Parkville and it would be rather pointless to continue going back and forth as more is added to the story each time and the details are rearranged. There were no noticeable issues with the brakes prior to the repair. When we noticed that there were problems with the brakes after the repair, we did take it back to Aamco, within 10 minutes, to the same one that did the work. How many times should we return to Aamco with the same results? When we took it to **********, they found that parts were missing from the brake that Aamco worked on. The assessment from ********** was that the brakes did not have enough wear to warrant replacing them had it not been for the error of Aamco. In the first conversation, Aamco, Parkville said they would cover the cost of the repair in full, then called back and said they would cover half, then in the next conversation said they would only cover the cost of the parts. If Aamco guarantees their work, then they should be willing to stand by it and cover the cost of the repair, also considering themselves fortunate that something worse didn't occur that would have made them liable. If Aamco covers the entire cost of the repair, we'll be 100% satisfied and will acknowledge such to BBB. If they cover 50%, we'll be 50% satisfied, and so on. Business Response /* (4000, 11, 2022/01/25) */ I never talked to *********** in my life. She says I keep changing my story but she is quoting things I've never said. She refuses to compromise. Again, I have no way to document what she is saying. Again, she could have gone to AAMCO in her hometown. Is it really fair for me to warrant a repair at any repair shop? In *****'s mind I'm supposed to lay down and accept everything she says and wants, period. So my offer is final. I think under the circumstances it is very fair. So I guess ***** will be only 50% satisfied. Consumer Response /* (3000, 17, 2022/01/25) */ So, we will be satisfied with the 50% and hope that you follow through with that. The reason you are not familiar with *****, is because you spoke to my husband ************* on numerous occasions, who has no reason to make things up. All the dialogue I have sent, was written by *******. We tried to be patient and allowed time, due to Covid and even the busy holiday season, but after not hearing back from you, or your corporate office, we took other measures. We will be happy to close this case, with being 50% satisfied. Maybe it will save someone else in the future. ***** and *************. Consumer Response /* (2001, 24, 2022/02/15) */ We just wanted to thank you for helping us with this case. Today we received a check in the mail from AAMCO Transmissions for the amount of $135.00. We are 50% satisfied with the outcome, but thankful that it might cause them to be more thorough the next time with individuals. Thanks again for your efforts in our behalf.

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