![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforAAMCO Transmissions - Store #2253
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/03/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
My vehicle was having problem trying to Start. I sometimes have to turn the key 15 to 25 times before it start. So I took my 2007 Saturn Aura Silver in color to AAmco Transmission in Baltimore MD. they told me to drop the vehicle off @ 8 am. Wednesday 1-18-23 and they will check it out and let me know whats wrong. they called me Friday 1-20-23 @ 2:52 pm. and said Mr Boone we just got your vehicle in it was low on oil so I gave you A oil change. I responded I didn't ask you to change my oil he said I know but we will check it out and i will call you back. i tried calling them with no response until Monday 1-23-23 @ 8 am. I said this is Mr Boone i'm calling about my 2007 Saturn Aura. He said Yes Mr Boone I have your car entire exhaust system disconnected and my technician is installing a new cam sensor and connector. I said I didn't give nobody permission to take my car apart and install new parts. he responded I Know Mr. Boone but I already had the car torn apart and didn't want to go through all that work and not fix it. I said you should have not touch vehicle without my permission. you didn't even have the courtesy to call me and let me know what you would have to do and what it will cost me. I was going to pay you for your diagnostic test. and get the work repair when I had the money. this is the first time I'm speaking with you Monday morning on 1-23-23 and don't even know how much you are about to tell me it cost. HE states once again I know Mr. Boone. but it will cost you $650.00 I said so what are we going to do about this because I don't have that much money period. I said Sir don't do nothing else to my vehicle he said OK. I called my family members, and they helped me pay for it. when i picked up my vehicle he said it may start better. it hasn't started no better since i picked it up on 1-23-23 so I called them back they said bring it Thursday we checked it why you wait. left with the same problem the manager said take it to J & J on Erdman ave maybe they can seeBusiness response
02/07/2023
Spoke with Mr. Boone on Monday Feb. 6th and we came to a satisfactory resolution. Thank You Joe at AAMCOCustomer response
02/07/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
Maurice *****
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.